Genuine Replacement Parts

Genuine Replacement Parts

How would you rate Genuine Replacement Parts?
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Kansas
3 reviews
0 helpful votes
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They are absolutely amazing! They went out of their way to help me with my issue and was very polite, my issue was handled in a very professional and respectful manner! I want to personally thank them for the help that I got and recommend them to anyone that needs genuine parts for their tv! 100% satisfaction guaranteed!

Date of experience: February 3, 2025
Virginia
1 review
0 helpful votes
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I needed to return an item that I had ordered in error. Customer service was very helpful and didn't make me feel like a dunce for my mistake. The return process was clearly explained and my refund was promptly processed. I was kept informed throughout. I only wish there was no re-stocking fee but I understand the business reason for it, and it was explained in advance.

Date of experience: January 22, 2025
California
1 review
0 helpful votes
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Excellent communication
February 17, 2025

I've never dealt with an online retailer that has been so responsive, helpful, professional, and on their game. Genuine replacement parts was an absolute pleasure to work with. They very quickly responded to any inquiries and tried to find me the correct part for an item that had broken.

Date of experience: February 12, 2025
Florida
1 review
0 helpful votes
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Helped me quickly
January 18, 2025

I ordered a stove overly and it arrive in a timely manner. I had thought it was scratched and started an RMA to return it. I received an email asking for more info from me. They asked if I had removed the protective film from it but I didn't realized it had it. Once I removed the film the overlay was perfect! Funny thing is that I replaced the overlay before and didn't know of the protective film. Bottom line is the customer service at GRP is the best with knowledge and patience. Thank you GRP.

Date of experience: January 10, 2025
Texas
2 reviews
0 helpful votes
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First Time User
January 18, 2025

I have to say this was a simple way to locate what I needed on my frig even though I did order the wrong part first it was a simple return for a refund and ordered the right part with fast shipping. Thank you

Date of experience: January 6, 2025
Michigan
1 review
0 helpful votes
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Friendly fast replacement plate
February 8, 2025

I ordered the wrong glass plate for micro wave. I emailed and the solution was fast and painless. Correct plate on its way quickly. Both Janice and Brian were great. Thank you Bruce and Deborah

Date of experience: February 7, 2025
New York
1 review
0 helpful votes
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Did not fit correct
March 8, 2025

When I tried to install the seal the top corner holes did not line up. So I had to stretch it a bit get them to fit. The first time we used the oven the seal split on the left corner. This is the 3 rd seal that that happened to.

Date of experience: February 24, 2025
Texas
1 review
0 helpful votes
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Needed bake element for frigidiare oven. Easy site to navigagte, find my part, pay securly and shipping was reasonable cost. Delivered on time, as expected. WILL ABSOLUTELY shop here again for appliance parts.

Perfect match, clips and attachment points were as needed. 5 min job, any DIY can handle this. Be sure to turn off breaker as added measure of security.

Date of experience: December 16, 2024
Georgia
1 review
0 helpful votes
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Perfect size
January 6, 2025

Genuine Parts fit my Samsung fridge perfectly, and it was very easy to find and order products, I got my part in a reasonable time. I highly recommend them

Date of experience: January 4, 2025
Missouri
1 review
0 helpful votes
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Happy customer!
January 18, 2025

Part was exactly what I needed and is performing as it should. The installation was reasonable with minimal tools required.

Date of experience: January 10, 2025

Overview

Genuine Replacement Parts has a rating of 4 stars from 10,731 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 127th among Appliance Parts sites.

service
280
value
291
shipping
303
returns
144
quality
274
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73,620 reviews