GameXchangeReviews 39

Great company fast payment soon as they received my order they quickly credited my account with the money

If you want good trade-in prices for your Funko pops then Gamexchange is for you. An easy to navigate site is a big bonus.

Very Poor. Sent my games in January 2018 and still not received anything 6 months later, despite them receiving an acknowledgement from them that they have received the games.

I've used three different game exchange companies at the same time to maximise my money and these were GameXChange, Ziffit and Music Magpie.
Music Magpie sent my money first - within a couple of weeks and Ziffit a few days later.
Several months later I am still waiting for my money with GameXChange and I'm chasing them. Constantly being fobbed off with different excuses, ranging from "we're really busy and it'll take a couple of days", to "there is a problem with the payment system".

AVOID THESE AT ALL COSTS.

I certainly will do in the future.

I went there for my first time and you would think that they would be nice to teens since they are really ones buying a lot of the games. The lady there was just a friggin smart alic. I said " Do y'all buy games? I have one." Then she interrupted me and said "We have to inspect the game first before I can give you a quote." She wouldn't even let me tell her the game was still in the packaging brand spankin new not even opened. Not ever going back there again.

Appalling service.

Sent 5 PS4 games to them which they received and 'credited' my account the agreed sum as per the process they offer.

I ordered a PSN voucher which their website clearly stays, "We send you the PSN Code by email so no P&P is needed.
(Usually within 24 hours) - (Please note these orders are not processed automatically but emailed manually - please be patient especially during busy periods.)"

After a week I emailed enquiring as to what the delay was, this was met with a generic apology and that they were very busy and it was being fast-tracked.

That was a month ago and after 14 emails, I have been fobbed off with bog-standard copy/paste excuses from what I am convinced is a bot.

I have let them know I will be in touch with Trading Standards after asking CAB what to do next.

Shocking stuff. Avoid like the plague!

In the past I had issues with them processing my order on time but they seem to be back to fine form now but this my story.

Rewind back a few years and the first few times I used them they were quick and my digital codes would be sent within 24 hours. Last year I ordered from them and they would take 7-10 days to process these orders.

This time and my previous order (from earlier this month) went so smoothly, but I did complain about their service via email during my previous order to this one and I made it clear they used to be better.

I want Gamexchange to understand that I appreciate they have turned things around and I want people to understand that no, this is not a fake review. If you email them and voice your concerns they will reply.

Previously I had issues with getting template email replies and these were irritating, especially if you have used Gamexchange many times in the past, but if you email and just point out what I have said or even direct them to my reviews (I have also left one recently on Trustpilot) they will understand my point of view and I respect them greatly now for turning this around.

So yes they are good but please email them if you have concerns and don't be affraid to contact them.

Please note I have never bought games from them so I cannot vouch on how good that is, I just trade in games then use that towards either psn credit or xbox credit.

I bought a PSN code from their website on the 4th January, and their website advised it will take up to 24 hours to deliver it but please be patient during busy periods. I felt leaving it until the 8th was reasonable enough and sent a nice message, asking them when I should receive it. I was informed by a 'Ryan' on the 9th that the order should have been issued by now, and he has passed on my message to the supervisor who would deal with it URGENTLY.

I sent another message on the 11th, simply stating 'I have not received it'. Again Ryan emails me back with almost the exact same templated message saying it would be dealt with urgently. The same thing happened where I sent my message on the 13th to be replied to on the 15th saying it would be dealt with - you guessed it - URGENTLY.

I tried cancelling the order and did not get a reply until the 17th where 'Ryan' replied "my order would be dealt with urgently". This was confusing as I had clearly stated my wish for the order to be cancelled and this was clearly a robotic message. I have since sent 20 messages which have been unresponded to and have had to contact my Credit Card company (lucky I used that) to request a chargeback, but did lose out on some of my other money which I gave them old games for.

DO NOT USE