This is an awful.experience for a so called luxury my.brand. My first and my.last. I have now contacted my bank tk start the stop.paynent process as customer service has 0 answers hust keeps giving me the same.unworking tracking. I owm.pver 400 pairs of pants most bought online snd this is def my.worst experience. Altho the 2 pairs of oants look great online. For over 500 bucks that is some crap service. Never again. Buy somewehere else if u wanna sepnd top.dollar. This palce aint it

I purchased 2 items on G-star raw and they took 10 days to deliver. I recieved a notification on delivery and checked for parcel but found nothing. I contacted G-star raw for refund, and was told to contact USPS to file a claim. I reached out to USPS and was told i can't file a claim since i didn't have insurance. I contacted g-star with this information and was sent back to USPS. These people are thieves. I told them, it was their responsibility to check with carrier they ship with not the customers and even till now, still haven't received my refund. Advise, do not shop with them. I will post this on all website possible with this information

Not only are their jeans pretentious garbage. They literally sue small businesses' for using the word "RAW".

As a devoted G-Star Raw enthusiast for the past two decades, it pains me to express my disappointment in the recent trajectory of the brand. Over the years, I have invested a considerable amount of money in their products, appreciating their unique designs and high-quality craftsmanship. However, the recent decline in quality, lackluster designs, and subpar customer support have forced me to reconsider my loyalty.

One of the defining aspects of G-Star Raw that initially drew me in was their commitment to delivering cutting-edge designs and durable, well-crafted products. Unfortunately, this commitment seems to have waned in recent years. The once-innovative designs have become lackluster, and the overall quality of their merchandise has noticeably diminished. It's disheartening to witness a brand I've cherished for so long lose its edge.

Equally frustrating has been the decline in customer support. As a long-time patron, I expected a certain level of attentiveness and professionalism when seeking assistance. However, my recent interactions with their customer support team left much to be desired. The lack of responsiveness and apparent indifference to customer concerns only exacerbated my disillusionment.

Despite the substantial investments I've made over the years, the recent changes in G-Star Raw's direction and the disappointing customer support have led me to reevaluate my loyalty. As a consumer who values both quality and customer service, it is with a heavy heart that I've decided to part ways with G-Star Raw and explore other brands that align with my expectations and standards.

In conclusion, it is my sincere hope that G-Star Raw takes note of the concerns raised by a once-loyal customer. The brand has the potential to reclaim its former glory, but it must address the issues of declining quality, uninspiring designs, and subpar customer support to regain the trust of long-time patrons like myself. Until then, I'll be on the lookout for a brand that values its customers and consistently delivers on its promises.

The G-Star Europe Support Team is responsible for the worst customer service I have ever experienced. Based in Japan, I have purchased over £2,000 worth of G-Star items over the last 5 years and not experienced any problems until I purchased a Christmas present for a relative from their UK site in November. The item was not delivered and the G-Star customer service team has constantly ignored my emails reaching out to them to resolve the issue. I first contacted the G-Star customer service team on November 27. It is now December 22 and I am still waiting for a response. I think G-Star is going bankrupt because there is no other way a company of this size would just ghost all its unhappy customers.

I bought a pair of jeans online recently, I already own 4 G-Star Raw jeans so I know my exact measurements. However the new jeans were like a bag of potatoes so I returned them the next day. Three weeks later, still no refund and every attempt I have made to contact them has so far failed or received no response. I have now made a claim via Pay Pal and if that doesn't work I will have to go to Fair Trading Authorities. I will never buy from them again.

If I could give 0 stars, I would. Customer service is beyond horrendous.
I ordered a pair of swim trunks on 07/10/23 but that date doesn't even show up because their system is so inaccurate.
The amount of hours, phone calls that I spent trying to correct the errors that G-Star made is beyond unbelievable!
And they STILL have not refunded me after receiving the return WEEKS AGO!
I could write in full detail how terrible this experience was but do to want to waste another minute.
Worst experience ever!
Date of experience: July 24,2023

I bought a pair of really nice looking shoes but they tore after only 2 wears. Awful quality for price

Refund- *******230
I am failing to understand what is going on. My sneaker was taken back on the 13/7/23 and I have not received any communication from Gstar until I wrote my review here yesterday ( 4/8/23) and now I'm being told that the sneakers I bought are "missing" and they are launching an investigation. What nonsense is that. The first time I called (21/7/23) I was told that on the system it does show that I had returned them and only then I was informed that it will take 10-14 days for the refund (instead of the 3-5 working days stated on your website).Now all of a sudden they are missing! I want my money! And the service is so bad that I am yet to receive a phone call from the last time I contacted you (ref:*******) when your agent told me had escalated the matter to your "specialist" department (because he too saw the items I had returned on the system- he also promised me a discount of some sort because of the delay from Gstar! This is very uncalled for and very frustrating. You do not have a proper system in place for returns. On your website you state that the refund will take 3-5 working days and I have been waiting for almost a month now! Worst online service EVER!

I order from official e shop,I paid but one item (belt) missing.I communicate many many times but the customer service doesn't care about my issue.The parcel was re closed fluting transport and my paid belt missing.NO one cares.Never G STAR again for me.

I would like to write a scathing review about G-Raw clothing company, a brand I was once a loyal customer of, having purchased numerous items from them over the years. However, my experience with their shoes has been nothing short of horrendous, and I find myself questioning why their customer service team failed to assist me. Let me emphasize just how awful these shoes are! They are incredibly hard and uncomfortable to wear, making it essential for anyone considering a purchase to try them on first. Unfortunately, the company's customer service and return policy are abysmal, making it nearly impossible to seek assistance or return the unsatisfactory products. It is utterly regrettable that I have invested so much money in this brand, only to realize that the company couldn't care less about their customers. It's truly disgraceful, and I am filled with anger towards a brand that used to occupy a significant portion of my closet.

I got several items from this brand and the quality is unquestionable, nice designs, excellent materials and colors...

I am BAFFLED that your design team has chosen to make JUMPSUITS ONLY FOR WOMEN!
The ONLY option for a man: an OVERALL? (like a farmer! Really! Definitely not MODERN - not chic like a Coverall!)
Because GStar is ALREADY making "jumpsuits' reminicent of a classic coverall... WHY NOT MAKE THEM FOR MEN TOO.or AMPLIFY the Anemic, Oatmeal "Genderless" Collection that has NOTHING i would classify as DESIGN-forward (looks like gap in the 90s)
Just from a business standpoint- WHY? GS cut out half of their potential sales... NO SENSE!

I ordered clothes for Christmas took money immediately never received the items been a non stop hassle to get clothes or money rude ignorant customer service hang up on u won't even bother to check on order worse company ever never again don't ever order from them

It is impossible to get in touch with anyone. Never received part of my order. After multiple emails and bad reviews on Trustpilot (Gstar responded within a few minutes on Trustpilot saying that someone will get in touch with me but it never happen. Basically the response is purely to maintain good PR) finally after about a month I got an email that basically says "too bad the tracking says it was delivered, file your complaint with the delivery agent. You are on your own." Absolutely no sympathy or any effort to help. So I basically just lost money and never get what I paid for, NEVER BUY FROM THIS COMPANY!

@GStarRAW our beloved brand is worse than AliExpress. Worst service ever. They made a mistake when sending the package and refuse to help correct the delivery address. Live person never responds to Support requests.
I have ordered $500 worth *******@GStarRAW merchandise, immediately noticed *******@GStarRAW made a mistake in the delivery address (100% their fault), and for 2 weeks been trying to contact their Support. Zero reaction.
Instead of correcting the delivery address I was receiving only automated messages *******@GStarRAW
If anybody from the management *******@GStarRAW reads their Twitter, you will lose all your shoppers with this worst ever service.
You are not able to create a simple mistake made by you in the delivery address. When I order something worth of $500 I expect a decent support service. But instead — *******@GStarRAW makes a mistake when sending out an order and then just fails to respond to any Support requests, only automated responses.
And not even mentioning *******@GStarRAW constantly sends email advertising non-existing discounts.
I used to buy a lot from you, but after terribly long shipping times and zero customer service — never again.