How would you rate Food To Live?
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California
1 review
9 helpful votes
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NOT JUST DRIED ELDERBERRIES!
January 6, 2022

In 1.5 c. I sifted out: plastic, yes you read that right; a weed pricker, tons of twigs & seeds... not just dried elderberries. The elderberries were also very small & a lot of them were discolored, yellow or red!

Date of experience: January 6, 2022
California
1 review
10 helpful votes
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Stale product
July 4, 2021

Bad customer service which even don't want to fix their errors and problems. I have purchased a product which was stale, however after talking and communicating with them via phone and email and got pictures to fulfil their request, They didn't even answer my email which I asked for compensation.

Date of experience: July 4, 2021
North Carolina
1 review
5 helpful votes
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Black sesame seeds
April 6, 2023

In January I purchased an eight pound bag of black sesame seeds from this company. After I tried it, I found out it has bad ugly smell and taste. I don't know if it is black sesame seeds or not, for which I don't dare to eat. When I ask for refund, their answer is it is past 30 days. This company can't be trusted.

Date of experience: April 6, 2023
Canada
1 review
2 helpful votes
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Hank M says it must be fake because it doesn't have a fancy storefront. I did the same search, but for the correct address, 2769, not his 2760 W 15th Street. (Google Maps does show the wrong address sometimes compared to the one you enter, so Hank probably made no mistake).
It's true it doesn't have a fancy storefront, but it is shown in Google Maps named 'Food to Live, Online superfoods store' at that address.
An online store does not need to pay for a fancy storefront to make it valid.
I have purchased products from them that seem very good quality - for example 8 lbs of organic broccoli sprouting seeds have normal USDA certified organics labeling. The seeds sprout well.
This setup would be hard to fake across their product line. I think they are reliable.

Others searched the address and felt that no storefront sign made it invalid. They apparently are only online. A storefront sign would invite street traffic which they may not want to serve.
Date of experience: July 9, 2022
New Mexico
1 review
13 helpful votes
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Not Good
February 5, 2022

Earlier this year I placed an order for one of the products on sale. The company emailed me that they had my order ready to ship. Several days later I was emailed that my order was cancelled due to my failure to correct incorrect information. I rechecked my order and found all information was correct. No problem, I would reorder the product. However the price had nearly doubled, so I did not reorder. Thinking about the cancellation, it became clear to me that the actual reason for cancellation was due not to "missing information" rather was because Food to Live did not want to ship items at the price they had been ordered at and instead of saying that this was the case, decided to try to say my "Incorrect" order was my error. I suspect this company is rotten to the core.

Date of experience: February 5, 2022
Florida
83 reviews
175 helpful votes
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I made a few orders with this company and I think it's safe to say Food to Live provides excellent customer service. My orders arrived promptly and my maca powder tastes very fresh. And customer service responds fast.

Date of experience: November 29, 2017
Wisconsin
1 review
2 helpful votes
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Ordered walnuts on 1/19/24 thru Walmart.com. Without an explanation they cancelled my order. All shipping information was correct. Will not order from them again.

Date of experience: January 23, 2024
Florida
1 review
4 helpful votes
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I received a pound of organic Medjool Dates as a gift in a gift basket. They appeared moldy when I opened them. They were well within the Best Before Date. I contacted Food to Live, gave them the Lot # and Best Before Date, and sent a picture that they requested. I asked them if the dates should have a white substance on them. They told me it could be sugar or possibly mold, so I should not eat them. They refused to give me a replacement package because I couldn't give them the order number or the name of the customer. I explained that I received them as a gift in a Yankee Swap so I didn't have that information. I hated to throw them out but I didn't dare eat them. I am very disappointed with the customer service of this company.

Date of experience: October 25, 2022
Pakistan
7 reviews
1 helpful vote
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We are completely pleased with your awesome and favourable assistance because all things were really pricey when I got better cost stuff from here and now.

Date of experience: December 6, 2020
New Jersey
11 reviews
17 helpful votes
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No Transparency
February 12, 2024

I feel very lucky that I didn't order anything from this company. I contacted them to find out if they carried organic unsulfured yellow raisins or sultanas and if they coated them with sunflower oil. I guess they couldn't be bothered to respond I wasn't worth bothering with. The company is owned by the Lexunder inc corporation owner Alexander Melnick.

Date of experience: February 12, 2024

Overview

Food To Live has a rating of 1.9 stars from 17 reviews, indicating that most customers are generally dissatisfied with their purchases. Food To Live ranks 190th among Organic Food sites.

service
9
value
9
shipping
8
returns
6
quality
9