On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback, with many customers praising the quality of their photo editing services and the speed of turnaround times. Users appreciate the effectiveness of the editing tools and presets, often noting satisfactory results for personal projects. However, significant concerns have emerged regarding pricing discrepancies, perceived overcharging, and inconsistent service quality. Customers have reported issues with communication and support, particularly when seeking revisions or refunds. Overall, while the company demonstrates potential in delivering quality work, it faces challenges in maintaining transparent pricing and reliable customer service.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They are just a glorified preset agency, even if they see any photos that you played around with and have sent that to them, they just sync them around and that was what I have noticed. They rush the work by not editing it correctly for what you want from them.
I find you use more of the time with them every time, instead of just doing your work or finding a reliable editor for yourself.
The editor for yourself is key, when you use this place, it is a different editor every time. There is no consistency.
$45 for the first time. A wedding photo of my husband and I dancing 17 years ago. It had faded.
When they sent me the revision I was appalled at how poorly it was done. They "fixed" my husband's tie to gold and his ear was smeared.
I told them his tie was a soft peach and also asked them to remove the fire escape and light switches.
A simple cut and paste would do the trick.
They said they would need more money to do this.
Ridiculous! I could do better on an app!
Never again
Had some professional family photos taken on vacation in Mexico. There were four photos with sizes ranging from 3.96-4.51 MB. The cost was $12 for each photo to do basic retouching of skin defects (bruises/scabs, rolls on the face, too much face shine as well as clothes wrinkles. They allowed a limited amount of revisions after the first correction and they also gave a 15% discount on the total costs. Their turnaround was very quick for each photo and they responded very quickly when first contacted. Overall very happy with their service. The only downsides were I was charged a little extra to fix one photo but it wasn't alot and some of my questions weren't addressed totally.
I sent FixthePhoto about 12 photos to edits from a Senior Photo Shoot. Photos were taken on a Nikon Z9. RAW Files were uploaded. Several "reference style" photos were also attached so they could copy the style. After the first two photos were sent back to me to approve, I was SHOCKED at the poor quality of their work. They looked worse than the JPEG renderings straight out of the camera. I asked them to redo in the Style of the sample photos. Second attempt was just as bad. I asked them to STOP and issue a REFUND. They DID NOT RESPOND to any of my multiple requests for a refund. I did not get ANY edited photos from them NOR have they issued a REFUND. I have disputed the charge with my credit card company. Two people to AVOID at FixthePhoto are Ann and Tati Taylor. Horrible customer service and unprofessional editis. AVOID THIS COMPANY!
I've been asking to edit a few pictures and I've always been happy with the result! They are the best!
This is a review for https://fixthephoto.com/.
DO NOT get your photos edited through this service. I got 10 wedding photos edited removing mostly hair out of peoples faces and the photos have come back with half eyebrows missing and face distortion. I asked for a refund the first time they sent the photos back and they have since sent me 2 more edits of the photos still with the distorted faces and no refund. This cost me $300 Australian dollars. Not worth spending your money. You will find more amazing people who actually can do what they say on Etsy.
Contacted for a quote. BTW the prices they quote you on the website are not valid. A single photo with basic touch up on the website is listed as $2.00 but when you contac them they want $12.00 per photo or $30 per photo if they include multiple people. They at first were very responsive to all the sudden not able to contact them once i wanted to modify the order. Just save the time and energy and go elsewhere.
Ann was open and straight forward about the possible results as my originals were of low quality.
The results were impressive. I'm extremely happy with the results. I highly recommend them.
This sight stole my photo from my Etsy shop. They do not have my permission to use this photo. It is my photo of my quilt that I made. Please remove my photo from your website!
They offered a 12 dollar credit, but said it is "professional photographers only with bulk orders", even though it doesn't say it in the coupon details. They are advertising all over their site. Then have the nerve to ask you to pay, when the free trial credit is suppose to take care of it. Typical bait and switch tactic. Won't waste my time anymore with this company.
I cant complain about anything so far, the quality is pretty good and i think the price is fair for what you get
Fixthephoto has great photoshop actions. With just one click in photoshop these actions transformed my photos to WOW photos!
This site providing many presets for free. Now i can edit my photos easily and professionally. This site help me for decrease my work time with valuable presets. I recommend to all this site.
This product is just incredible! The tones and colors add so much depth to my images and make them pop so much more.
Out of the many sites and various different presets I have tried in the past this is definitely the way to go. Definitely recommend you try this product.
Thank you Fixthephoto!
On this site, I found what I needed - modern tinting for videos, sorted into thematic folders. For tinting sea, city and other landscapes, wedding videos. I haven't found anything better on the internet yet.
I love all the presets of fixthephoto.
They make editing easy and fun for me for me! Thanks you so much!
I purchased LUTs from this site and it was very useful to make
It reduces making time.
I recommend these LUTs if you're wondering.
I'd definitely recommend Fixthephoto presents, as there are many for free that you can use to save time when editing and I have actually purchased a few which is are extraordinary and helps the my images shine through :)
Tired your presets and I am really impressed by the quality and the change of photos just thank you very much for your great job
I've been using free download Lightroom presets from FixThePhoto.com for a couple of weeks. The presets are very good, easy to install & use. It really helps to quickly enhance/transform images, save my time of manual editing & colour correction. They are pretty good presets & recommended for non-pro photographers like me. Thanks FixThePhoto.com :)