Filmora.wondershare

While this program is easy to use and has a bunch of "free" content you can add into your videos it has an annual subscription, not at all worth it. I am going back to apple's free software, it does the same thing but doesn't cost anything.

I accidentally bought the mac version instead of the windows version even tho i have a windows like a fool would do
So i went to customer service and this super amazing lady named Vanessa put up with all my crap questions and so much of her time and really was the beat customer service ive ever had

They used to sell lifetime plan but sadly they change their lifetime's terms and the name (to Perpetual Plan) Now you won't get free update if there's a "major" update. Which means you need to pay annually (because they release a "major" update every year).

Then how can you call the plan "Lifetime" or "Perpetual " if we lifetime buyers have to pay annually?

I have been dealing with Filmora for two and a half weeks on an issue that should be so easy, but here I am still waiting for help. They claim 24/7 customer service which is actually one email a day with a 3 to 4-day break over the weekend. Their emails don't directly address the issue or any questions that you have so I suspect the whole thing may be a bot. I have been getting suggestions to do my end that are out of context or simply don't work. This very frustrating experience has held up progression in my business and is not sorted out as yet. And being online there is nothing that I can do. Do yourself a favour and find a company that has actual customer service.

Fell for the same '7 day trial' that turned out only to be a trial of the plugins and not the subscription itself. Saw that the next day almost 100 dollars had been taken from my account for a year's subscription, insurance (for what?) and something else. Sent them an email and had a very arrogant reply from customer service that the subscription was non-refundable when people 'change their mind'. Scammy policies and false advertising are designed just to pull you in. Plus the so-called features are not good. The audio-to-text captions feature doesn't seem to understand an Australian accent, so all the captions need to be rewritten by hand anyhow. Avoid this company like the plague.