FiddlerShop

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California
1 review
3 helpful votes
Follow Roman S.
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Fiddlershop is a hundred percent trustworthy company with great violins and great cellos, excellent service and an absolute hassle free purchasing experience. Period. We bought first a violin and later a cello from Fiddlershop then two pernambuco bows and several other items. Never has there been any problems, and whenever something came up they immediately resolved everything with no questions asked. Plus, every call to FiddlerShop was responded by a very knowledgeable and experienced person who absolutely knew what they were talking about giving great and unbiased advice. Additionally, they provide great learning resources in form of hours and hours of videos and blogs (including for items such as a tuning fork for $5.99!). Please feel free to ask us about our detailed experience.

Date of experience: August 16, 2020
District of Columbia
1 review
12 helpful votes
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I sent them a couple of inquiries to buy instruments internationally from Fiddlershop. Literally no response. It's the first time experience through my online shopping. I appreciate them for ignoring me before paying money. It's scary to think that all the ignorance happens after buying valuable instruments. It's possible they were just too busy to respond due to social networking or posting videos online. I understand that, as a business, working on social media is more beneficial than handling a single international customer.

Date of experience: April 3, 2018
Maryland
1 review
7 helpful votes
Follow Ralph E.
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During the last year I have purchased, strings, two carbon fiber bows, Holstein rosin and a gorgeous Scott Cao 850 violin. I've dealt with both Mike and his Dad, Pierre (Fiddler man). They are the most caring and conscientious marketers on line I have ever had the pleasure of dealing with. And the prices are more than just competitive they are great. They did the set up on my new violin and then Pierre did a quick video tape playing scales so I could hear it for my approval before shipping it to me and yes the shipping was free. This is a full service violin shop run by experts. Need something give them a call, I believe you will be impressed by the service and the price

Date of experience: September 5, 2017
Florida
1 review
1 helpful vote
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Firstly,
My experience level is beginner. I purchased a fiddlerman concert model cello size 4/4.

This was hands down the best buying experience I have had. Excellent, patient, and professional, are just a few words that come to mind.
There was a secluded comfortable space to play and talk about the instrument as well as try different makes and models.
After I decided on my purchase the staff bought me to the back to teach me all of the different aspects of caring for and maintaining my new cello. It was amazing to watch craftsmen/women creating instruments all around me while learning about mine.
After purchasing from fiddlershop I couldn't imagine getting an instrument from a big box store or through amazon.

Cliff

Date of experience: July 20, 2020
Florida
1 review
0 helpful votes
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I just want to thank Fiddlershop for the friendly service I received the other day. Even though they are still in the process of setting up in their new location, Pierre took a lot of time to help me choose a new chin rest, adjust my shoulder rest, and he helped me choose a new bow. Christina also helped me so much and explained everything so well. It really is a fantastic place to go if you are a stringed instrument player. They make you feel so comfortable. Also, as soon as I left, I received an email with a bowing practice exercise that has really helped. Thanks Fiddlershop for another wonderful experience.

Date of experience: February 3, 2020
Pennsylvania
1 review
0 helpful votes
Follow Lego L.
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I have played viola for years, so when my son came home telling me he was recommended to play a viola as well I was very excited, until I saw the rental form. My son scowled over the feel and sound of the instrument. My son, despite being 9 years old, has the ear of an old maestro. After a long time searching online, a friend recommended fiddlershop. I am so glad they did. I was able to purchase a viola better then what a beginners would be. The outfit is everything a young musician would need. If I wanted to nit pick, the only thing I could possibly complain about was the resin was broken. And fedex screwed up at every turn... but the viola was absolutely breathtaking. Arrived ready to play. It is honestly comparable to my much more expensive instrument. I do not doubt my son will eventually grow out of this instrument and I will not hesitate to purchase another from this company.

Date of experience: October 5, 2018
Michael H. FiddlerShop Rep
over a year old

Hello Lego!

Thanks so much for the kind words, we're so happy that you loved the viola!
I wanted to address the broken rosin issue. If anything breaks in shipping, we're happy to replace it for free. Please contact us at Support@Fiddlershop.com and we'll send you a new rosin, free of charge: D

Best Regards,
Michael Holstein
Co-Founder at Fiddlershop.com

Florida
1 review
1 helpful vote
Follow Carl B.
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The customer support and service is outstanding from competitors in the industry! On top of that, they offer the best Instruments your money can buy! If you are in South Florida, it's definitely worth a detour to check out the store in Fort Lauderdale and try out some instruments!

Date of experience: September 24, 2018
Arkansas
1 review
2 helpful votes
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Outstanding!
June 13, 2017

I have bought Fiddleman strings, Fiddleman carbon bow, Holstein Rosen. All very good products! Much personal service given by Fiddleman himself on his violins. Great people to do business with! They now have a loyal customer in me! 5 stars!

Date of experience: June 13, 2017
RU
2 reviews
7 helpful votes
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Purchased here lots of stuff. From the violin to the bridge E string protectors and wolf-eliminator =), bows, mutes, violin case, chin-rests and shoulder-rests. That's actually not all, but the first what i can remember =) And planning to continue my shopping with fiddlershop.com (my teacher says that soon i'll need some upgrade), LOL! I live in Russia and still didn't find a better place to shop in! International shipping is available. The owner (Pierre Hollstein) answers any questions about purchase details =) Happy Shopping!

Date of experience: February 23, 2013
Tennessee
1 review
0 helpful votes
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Not Satisfied
February 9, 2024

This was my first time to order anything from Fiddlershop. When I ordered the item, the man was nice and said they were there to help and advise. It was the wrong size and not anything worth what I paid. The man who I got in touch with when trying to return it obviously acted as if he did not whether they kept my business or not. The attitude convinced me Id be better off dealing with Shar or some other business.

Date of experience: February 9, 2024

Overview

FiddlerShop has a rating of 4.5 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FiddlerShop most frequently mention and customer service. FiddlerShop ranks 7th among Music Equipment sites.

service
2
value
2
shipping
1
returns
2
quality
2