Fanatics Internatioanl

Fanatics Internatioanl

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How would you rate Fanatics Internatioanl?
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Massachusetts
1 review
0 helpful votes
Follow Cam T.
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Worse Vendor for football kits
June 21, 2023

Don't waste your time buying from them. I ordered a Real Madrid kit with name and number. Wasn't shipped until 6/14. Today, 6/21/23, package is still at Manchester. Asked for full refund, they ignored. Filed a claim with PayPal to deal with these goons.

Date of experience: June 21, 2023
GB
1 review
2 helpful votes
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I ordered a Manchester United shirt for my son as a surprise for his birthday. Purchased the item on the 25th of July and 2 weeks later I still haven't received my order, We tried contacting Fanatic int, but there was no phone number, email or customer service on their website.Please avoid Fanatic international.

Date of experience: August 7, 2023
Maryland
1 review
0 helpful votes
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I bought an item as a gift on their website. Did not receive a confirmation email or a shipping notification. I received the wrong item. I tried chatting with their customer service on their website, someone joined the chat but didn't send a single message. Another attempt led me to someone who gave me an email address to show evidence of their shipping error. The email box is unmonitored and I have yet to receive a response. I tried calling too but the number just rings. Save your money. They're a scam company!

Date of experience: March 24, 2023
Georgia
1 review
2 helpful votes
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Disappointed
December 14, 2022

I purchased a jersey on 11/12/22, i was told 6-10 days for delivery. As of 12/14/23, no jersey, no returned messages, NOTHING! This is why I have no confidence in shopping online. This company obviously does not care once they receive payment. I have started a case.

Date of experience: December 14, 2022
GB
1 review
0 helpful votes
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DoO NOT USE AT ALL COSTS
October 25, 2022

I ordered 2 x very expensive 49ers player named jerseys Home and Away and says "in stock" delivered next day, so to me like the pictured its showing the jersey with the players name on the back as "in stock"

Items took weeks to arrive and after many emails to customer service which are a nightmare to work with, only to find that the jerseys are way too big in size compared to another Large 49ers jersey I have, these jerseys are like a tent! I emailed customer services again as I would like to return them to receive an email back saying I can't as these are personalised jerseys which are not refundable. I haven't got my own name on the back its an active player which they can put back online for sale, absolute ridiculous service and nowhere on the page did it tell me this jersey is personalised and can not be retuned! Please do not use this company

Date of experience: October 25, 2022
Illinois
1 review
0 helpful votes
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Jersey purchase
June 8, 2021

I bought a jersey from them. Womens large usually fits me with room to spare; however, when I got it, I tried it on, it was pretty tight. American sizing vs European.

First I was told they'd give me a code to return, then they wouldn't. Shipping was $10 when I bought it, but $20 to return. I'm very unhappy with the company and their customer service. Don't recommend them because of service. The product was well made.

Date of experience: June 8, 2021
New York
2 reviews
0 helpful votes
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I've been reading a lot of negative reviews about fanatics and would like to say I've placed over 30 orders in last year or so because of the awesome selection and great prices they have and have NEVER had a problem! I've returned many items because I ordered wrong size and NEVER experienced any problems getting a credit and/or the right item. On the few times I had to speak to customer service, once due to shipment lost by FEDEX, customer service was pleasant and responded quickly to the problem. I think Fanatics offers great fan gear, great prices, easy ordering and returns and great customer service. I say shop with confidence on Fanatics.! Well done.

Date of experience: May 26, 2020
Turkey
1 review
1 helpful vote
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Orders missing
November 17, 2020

I ordered a Mclaren tshirt from Fanatics site 3 months ago it didnt arrive and i got a refund in my 2nd order they arent even replying my mails and its taking so much. I will suggest not to use this site.

Date of experience: November 17, 2020
GB
1 review
0 helpful votes
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DO NOT DELIVER GOODS - MONTHS FOR REFUND
November 8, 2021

Like hundreds of others, I ordered and was sent tracking link, courier never got anything from FANATICS and obviously i never received anything. Asked for refund only to be made to wait weeks to receive after lots of chasing.
It has cost me hours of my life. FANATICS IS A WASTE OF LIFE! Fact

Date of experience: November 8, 2021
Nevada
1 review
1 helpful vote
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Very disappointed
January 1, 2021

I have ordered two items off this site. Fanatics International. They were delayed in shipping due to the holiday, which I get but was still promised BEFORE Christmas.! By the 21st of December. I Ordered a hat first and then a customized jersey a week later. I JUST received the jersey (which the number is NOT CENTERED) and I have yet to receive my hat.! I have emailed 4x just to get a tracking or ETA on it but I have NO response.! I have NO IDEA where my item is at. I'm so frustrated I'm just going to cancel and ask for refund.! Very disappointed that I can't get an employee or some one to reply to me.!

Date of experience: January 1, 2021

Overview

Fanatics Internatioanl has a rating of 1.6 stars from 14 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics Internatioanl most frequently mention and customer service. Fanatics Internatioanl ranks 118th among Jersey sites.

service
8
value
7
shipping
7
returns
8
quality
6