I've had the truck for 2 years now! I've paid on time every month! They repo my truck for because they claimed I have over paid tolls fees! I sent in receipts & proof it's paid & they still haven't resolved it! They won't let me get my personal items out of the vehicle. I'm taking them to small claims court & will report them to Better Business Bureau! Apps never works properly & customer service sucks!
I joined and gave all my business info. They kept emailing me daily saying I had 7 days to get 50 percent off first order. I tried to place my order on day 6 it showed the 50 off and total wad around $250 before shipping. When I paid it took one each company separate it had me pay for cheapest first an then the rest of the order went to regular price. I feel like they set you up to screw you over. I'll skip this place.
The ordering experience from beginning to end was pretty simple and moved quickly. This was a huge improvement since my 1st vehicle. There is one aspect of the order process that made the experience enjoyable and that is the customer care rep assigned to my account. The young lady's name is Daisy and she went above and beyond to ensure my process went smoothly with little to no hiccups. Daisy communicated with me regularly and answered all questions that arise. She did more than I'm sure is expected and I made it a point to write this review to show my appreciation and thank her for everything. Daisy, I hope there is an Employee Bonus program, you deserve it.
I returned my car in May 2020 and have sent several emails trying to get a refund of my overpayment for that month. They keep referring to an audit that's in process as a reason that I haven't received a refund. Now they've stopped responding to my emails. I'm going to file a complaint with the BBB and or take them to small claims court since it appears as though they think I'll just go away. I would never use this company again and will make sure to let people know about their shady business dealings.
My mom leased a car through this company, and returned it in April of 2020. She has yet to receive a refund for the unused portion of her last payment. It's October of 2020, and the company keeps claiming that they are going to send it as soon as they have their new billing system in place. Ridiculous!
Car renting is the best feature of this company actually. I don't like cars so I don't want to buy my own one, however I prefer using cars when I need to go somewhere far from the area of my living. So, I prefer to apply to this company in order to rent a car. The conditions here are exclusive and that's why I'm a consistent client of this company. Of course, if you think that renting a car is more expensive than buying your own one, then I can allege that it's not like that. I don't ven spend 20% of my income monthly due to this service.
I am happy to be a returning customer, and to my surprise, the service is much better now. My agent called me, offered me a discount, answered all my questions, and sent me an Uber ride to go pick up my new car. The guys at the dealership were also very nice.
The BEST way to lease a used car! After reading the contracts it took about 10 mins to sign everything and close the deal. The easiest and fastest way to lease a used car. Whoever thought of this was a genius!
I've been looking for an alternative way to get a car and wow did Fair figure it out. The ease of the approval and shopping process made me enjoy getting a car for the first time! Not to mention my payment is phenomenal and I'm not stuck in it for 3years!
This is by far an interesting Pap. Unfortunately but an individual like myself that don't know much about cars and contract I am looking for more information. The prices are truly exciting for me as a single parent. However
Overview
Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 44th among Autos sites.
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- Santa Monica, California, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members