Overview
ExpressPassport has a rating of 3.9 stars from 7 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ExpressPassport most frequently mention customer service, post office and easy process. ExpressPassport ranks 3rd among Passports sites.
Instant Feedback
They took my money to help me expedite my passport application. Thier app was not working and I reached out for support and they would not return my calls or emails. They are a scam and you can find bad reviews about them all over the internet as they also operate at govworks - so beware.
This website is a scam, there is no expedition. They start your process way after you sent out your information and already paid for everything. You're better off going to a local post office than this hoax of a website. Their customer service horrible cannot help you any way, they just sit their in silence thinking of ways of how to explain that they're "helping" you. Going to lose thousands of dollars on a trip, because express passport doesn't actually expedite anything.
Initially had issues with the website, but customer service provided an alternate website to complete our order. Our representative was extremely patient and based on availability, recommended paying for a cheaper package. Shipped documents to company on Tuesday, received passport on Monday. Easy checklists and instructions. Expensive but saved us a 6 hour drive we were unable to make. Thank you.
Expresspassport was able to get us a new passport for my son in less than 48 hours after we discovered it lost 3 days before our vacation-that is including a trip to a passport identification center which is required for passports under 16-marvellous!
Fantastic job from start to finish. Sincerely appreciate being able to quickly speak with live representatives when calling in with questions. Your staff was well informed, helpful and friendly. Great job! Sincerely appreciate your service!
Great experience, easy to use and the process flowed just as they advertise. My passport is here in plenty of time w/o any drama or problems. I will definitely recommend to family and friends!
If you're on the fence about using their service to get your passport, don't think twice. They performed and came through for me and my husband. Two passports processed in less than a week, and that's including shipping time. Great service!
I had to renew my child's passport. Russ was so helpful. This process is easy and worth it. The instructions are easy to follow. Thank you Express Passport. We can now enjoy our Bahamas vacation without any issues!
Needing a Passport in a hurry is obviously a very stressful time. John made everything so easy for me to get my whole family set up. He assured me it would all be taken care of and it was. I'm forever grateful.
As a first time applying for a passport, it was very simple and they worked with us to resolve any issues quickly, even missing or misplaced documents and we received our passports when promised. Very happy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members