Etisalat

Money is more important than to provide better customer's experience. Extra bills, very poor mobile data like 1 bar, if you didn't pay in just 1 month they will cut your line. Bad experience very worse. Cheap! You cant able to stop your post paid anytime you want, like you dont have any options and draw your money for bad servise!

The terrible experience with their wireless internet service and we following it for almost 2 weeks,,,the customer care team is just busy with re registering the complaint and escalating the complaint without any action. We want to port to du service but in that case they are demanding 2000 will be charged as exist charge.really trapped be careful to opt this service

I have never seen is such a growing city connectivity is sad.left home internet. Now most of the time I get notifications. Calls just don't go thru. I stay in Aldubaiba building Mankhool. U claim to be best. I m sure if I say worst also is less. Staff having attitude so left home internet. God only knows where are you heading

Worse company ever,they are just SCAMMERS,dont use them at all
Very poor customer service.we changed the sim card from visitor card to permanent card and automatically they took the internet credit without mentioning this to us.When we complaint they ask us to complain against the staff member but no help from etisalat side
Dont use them,rubbish company.

Very poor and UAE most expensive service provider for internet 🛜 home. I highly recommend to subscribe du. They care about their customers. After rebrand etisalat automated all services and the forget to care about their customers. They do not provide full service and if you ever try to claim as per your bill. They will charge you for everything. Do not ever think to subscribe Etisalat's. Do not enter in contract with them.

Before few years there were no much options for data and Call locals or international.
But nowadays there are many deals for all services.
Some suggestions to make more improvements for making Etisalat as the best service provider as are below 👇
1)Please ask or take a survey with the customers because they are the end user for your service.
2) the create plan in the Etisalat app is high cost compared to other services.
3) my suggestion is to provide convenient plan for all people so that they can continue the service regularly; please provide data plan like - 50gb a month with a fair price of 50 aed. It will boost and your sales may increase unbelievably.
Current there are plans of 150gb 200 gb or 300 gb but cost also is high.
Provide some plans which are pocket friendly.

2 years ago, we got this etisalat plan Elife 250Mbps, for which we were asked to pay 409 dhs per month and then i have no idea for what they are adding extra amount in our bill, making us to pay 445 dhs per month and now after completing the commitment of 2 years i got 465 dhs bill. Its a scam company which has completely useless wifi, does not support into the other rooms in the apartment, just works in the hall, and landline was given as compulsory but was said to be used as free. Honestly, i am completely disappointed with the service. Today itself i contacted customer care for disconnection.

I recently bought Etisalat Home wireless connection(4g), and the rental of this plan is 199 in the offer(after 12 months It will be 299). I set up the device and I was trying to use the internet but it was not working I called customer care and came to know that if we move this device(even a single inch) then It will stop working. Customer executive was trying to help me but in the end, the internet did not work. I wasted 2 hours in the troubleshooting. I canceled the contract on the same day I received it.
This connection is good for those people who don't have any dependency on the Internet or who work without the Internet. It is not good for the Work from home.

Pro and Cons

Pro
1- It is cheap

Cons
1- I will not work if you move a single inch.
2- troubleshooting take time and you have to sit without the internet.

When a line is asked to be disconnected, please simply cancel it. After a while, I found four months of pending payments without any prior notice.
They disconnected the home line and threaten of travel ban!
Come on people!