Epic Games

Theyr support is worst, what a joke. My account got hacked and they give a $#*!. Lost hundreds of games. Try asking recovery but they do nothing. This companys account recover methods and security is absolutely nonexistend. They support more hackers and criminals than theyr customers. I advice never use this companys services.

I have been trying for the last 15 days to resolve an account issue. No possible way to actually call or chat with a live person. Their tech support repeatedly sends the same email on how to "fix" the problem, even when I have notified them multiple times their instructions do not work. Really a horrific tech support experience.

So i asked for my grandson's account to be temporary suspended to teach him a lesson. Since then, he hasn't been able to log back in. They offer no live support to help. We tried every possible way to restore his account. We lost 2 years of skins, lots of money lost. They just don't care! This is a common problem. There should be a class action lawsuit. I'm in.

Worst company ever.

My sons acc got hacked and ofc it was changed to a russian e-mail. Even if we used a authenticator.

1st support was naaaaaa ima not do anything. Lazy $#*! that didn't bother to answer any questions nor do anything.

Sendt a new mail from his mothers acc and got a nice dude that was like. Yeah its stolen. And like always a RU mail. Its very common.
He/she fixed the acc in like 10 mins.

Got the acc back and set it up again.

He played like 8 matches. And now it's Perm Banned because of cheats. And we are NOT alone with this problem, its on a lot of different forums like reddit.

Tried to get it unbanned, because we now that he did not use any cheats. (he is playing on my comp). BUT again. We got prolly the first guy again that are like. Me ima get my paycheck anyway.

In my 25 years of gaming i have nvr ever talked or had to with a company support that is this bad. They are even worse then EA support, and that is impressing!.

So good luck getting some help from support..

Lifelong player permanent banned and they won't reverse it. Have never cheated in anyway. Epic games are thieves, do not support them. They will just take your money & remove your services.

Hacked and I can't get ahold of them, there is not even a number to call, that's a horrible way to run a company, it is so bad of help it should be replaced by a better website, hopefully it will because all reviews on any site is less than 1.5 stars.

What Kind Of Common sense does it make that epic puts bots with you to fill your duo or squad in ranked matches an the bots stare at Walls an do no help at all causing you to lose match an to go down in percentage on your rank. Epic you are nothing but ignorant pieces of $#*! who cater to your streamer partner and do absolutely nothing for the rest of the community other then dumb $#*!. I hope each and every ceo vice president and president of epic games choke on a huge $#*!..

HOW DARE YOU CLOSE MY PREVIOUS COMPLAINT! THANK YOU FOR WASTING MY TIME AND FOR THE GAMES I'VE COLLECTED! STEAM HAVE WAY BETTER SECURITY THAN YOU ANYWAYS, SO I AM SWITCHING TO STEAM! THANK YOU FOR NOTHING! EPIC FAIL!

YOU DARE CLOSE MY ACCOUNT WHEN I HAVE LOTS OF GAMES THERE AND WASTING 3 DAYS OF WAITING FOR YOUR RESPONSE AND YOU CAN'T EVEN HELP ME GETTING MY ACCOUNT BACK, WHAT HIGHLY SUSPICIOUS ACTIVITY DO YOU MEAN? IT IS BECAUSE MY ACCOUNT GOT HACKED! I NEED HELP IN RECOVERING IT AND YOU CAN'T DO A THING RIGHT!

My account got hacked. All my games worth about 250 bucks, my friends list, everything gone. Talked to support and they were able to get my name back, but other than that my account looked brand new. I then left for my grandfather's funeral for a total of 3 days and when I got back and checked my email I saw "do to you not replying to our emails well write your support ticket as resolved". After sending a few more emails, all i got were auto-written emails letting me to enable two-factor authentication which I did already have when my account was hacked. F*** you epic. I want my money back so I can buy my games on another platform.