EntirelyPets PharmacyReviews 389

Ordered a medication on their website. Did. Not receive a confirmation email within 24 hours. Called them the next day, no answer. Chat site does not work, no one answers. Emailed with concerns, got an automated response. Never answered me in 48 hours. I sent email saying I wanted my money back as this is terrible customer service and my pet needs meds. No answer. I reported them to my bank because I am not going to put up with really bad customer service. I suspected it might be fraudulent because they took the money out of my account but are not bothering to communicate with me. Avoid this horrible "company."

They disappeared after getting my payment. No response, no tracking, nothing. I turned to Joren Vale and have been satisfied ever since. He's legitimate, communicates well, and always delivers on time. Can't ask for more.

I ordered a 6-month supply of Simparica Trio in September. After ordering, they said they couldn't get an electronic Rx, I would need to send them a paper one. After weeks of waiting, I saw an email saying they said they couldn't see the attachment and wanted another copy. I simply replied "see attached" and magically they were able to see the Rx. It was thetre the whole time. A MONTH later in December, they said the Rx was received and sent to the pharmacy for processing. It has been 4 weeks since that email and nothing. I placed this order FOUR MONTHS ago.

Decided to give them a try seeing as I could save 20$ when I spent over 105$. Product ordered. 6 days later received the email saying my product is on back order. Like all other pet owners, we order something that we need, and timely. Now trying to cancel the order is the best part. Seems you can't without talking to someone. And trying to talk to someone? Yeah, that's impossible. If you call the number, you are out on hold, and then after 5 minutes of being on hold you have no choice but for them to call you back…allegedly. I also have sent them an email saying I want my order canceled. Just doesn't seem like a good company, and listen to others…pay full price elsewhere, and don't give this company your business. Cause odds are, you won't get what you want anyways.

Tried calling them countless times on a weekday, starting in the morning. NEVER got anyone to answer or call me back until many hours later. I had filed a complaint because I've never had a company just not answer the phone or take many hours to return a call. Finally got a call back late afternoon to let me know they're short staffed and that the medication is actually not in stock. So I canceled the order and asked them not to call again. Fast forward to a couple days later and they actually called me and had the balls to give ME a hard time about why I filed a complaint against them. They were upset because someone got back to me eventually and didn't understand why I would be upset that this was a time sensitive matter and no one at their company answered the phones or called back until at least 5 hours later. I was shocked that this was their response UNTIL I looked at other reviews and realized they're just a terrible company. Avoid them at all costs!

Horrible customer service. This company placed an order of $288.80 due to some auto ship. We were out of town for 3 weeks, came home with USPS delivery notifications on the door. The med requires a signature and no one signed, so supposedly it was returned to sender. I waited for it to be credited back to my visa, didn't happen. I've been calling many times from 3 months ago up to this day and they keep saying the same thing that a supervisor will be in contact and days pass and again and again, no updates. Representative promised that the manager will call me back today to give an updates but, I didn't hear anything. This is totally scam, this business should be not allowed to treat their customers like this, this is unacceptable.

I am so disappointed in this company and I won't be using them again. So many times you call 5 times or more until they get back to you. Then so often they are out of the product.don't use this company they are awful!

I order from this website. I was able to purchase the prescription w/o a problem. The site allowed me to choose and purchase the medication as if they had it in stock. Meds came to me well over the time that it should've came in, and it was on half. An email came that they were out of stock (which should've been noted on the website and not allowed it to be purchased) and were going to send in partial deliveries. More excessive time passed and when it finally came, the order STILL wasn't complete, but the receipt ticket was showing complete. I immediately emailed the company informing them of the problem, and they told me that it was their mistake and they would send the rest. Nothing came. I called the company and spoke with them and they said they would send the rest. Nothing came. I emailed again, and the response was similar. I called like a few more times with the response all being the same but no medication received. I contacted the BBB and made a complaint, went through the back and forth process with the company. They were lying to the BBB the entire time. Then the BBB said that that's all they could do. So now I'm out of a payment to this company of a full ordered prescription, and I'm short of the medication. I even wonder if the medication that I received from them actually is the medication that I've ordered. The discounts pull you in just to get robbed. If anyone has a class action suit on them or anyone would like to pursue a suit, them comment under here and we can get something together.

I ordered dental chews for my pet. Before the order was received completely my pet died. When I called two times about returning the chews and explained that they were no longer needed because my pet was not alive, not once was any sympathy or condolences offered nor was anything other than standard processing (25% restocking fee and my paying for shipping) suggested. I find this less than caring for a bereaved pet parent.

Because entirely pets carried specific medication for my pets I did try them and I had the same problem two times. They take their time contacting the vet. They let you know days or weeks later that they have not heard from the vet. The vet says they approve medication entirely pet says they did not. I have never had this problem with any other online pharmacy. Unless you're ordering your prescriptions way ahead of time, I would not use them.

I ordered the Nutramax Cosequin for one of my cats to be shipped to Australia as the product is very hard to get here.

Not only was the ordering process easy as, the shipping was reasonable and the delivery time was less than two weeks.

A very happy customer.

I ordered Dr. Marty`s, dried food it cost me $168.00 for 6 bags. It came in and my dog a pit named Blue who eats everything, ate it and threw up and had diarrhea! I then asked for them to send a Call tag to pick it up. They said I had to pay to ship it back it cost me $28.00 to ship it back. They also said there would be a restocking fee of 15 to 20 percent. The bags weigh a quarter of a pound if that. What restocking fee? It`s been two weeks still no refund of whatever they decide is a refund. This company is CRAP STAY AWAY! J.Davis

I regret ever having my dog's prescriptions sent to EntirelyPets. I have a senior 160 mastiff that needs his medications otherwise he can't even get up to walk. He is too heavy for me to assist him. I get emails saying that the order is about to ship. Then days later, no we need to get a new script from your vet. I've had so many problems getting the medications before we run out and have even had to purchase some from my vet (which is more money otherwise I would just do that) to get by in between EntirelyPets confusion.
I just called them a couple of weeks ago to make sure everything was good for our upcoming order which was coming up. I was told that everything was good and the order would be shipped soon. Now that we only have a few pills left I get a call saying they needed yet another new script and have reached out to our vet. Since they had previously contacted an old vet of ours I verified that they had the correct vet again and sure enough, they were contacting the old vet again. So frustrating. I've hesitated on changing pharmacies due to the hassle of getting new script requests sent to a new company but this is the last straw. It will be way less of a hassle in the long run.

I ordered my dog's carprofen through your pharmacy but my mail was stolen and I never received the product. I reordered had it sent fedex and it arrived within 4 days of me ordering it. My dog thanks you and I thank you. We will be shopping again.