I ordered 4 action figures from Entertainment Earth hoping to receive at least 2 mint boxes and they packed all 4 into one small box that arrived looking like an accordion from being smashed in shipping. The figures are ruined. They refuse to refund me even after sending multiple pictures and told me that because I ordered four they do not refund any order over 3 of an item. I have never been punished by any company for spending more money with them before now. Entertainment Earth refuses to admit that these figures never should have left the warehouse in such a poorly packed box that was entirely too small. They claim that they have a "mint condition guarantee" but they do not. They cant even spend the extra money to pack items properly let alone honor any guarantee. They took me for 100.00 don't let them take you too. BEWARE!
Talk about a first impression! My last order was in January, got put on back order, and now is expected to be shipped in September. I'll suffice with an incomplete collection at this point. There are plenty of other reliable websites.
We apologize for the delay in fulfilling your order! Unfortunately, we have no control over item arrival or ETA dates as these details are solely determined by the manufacturer. We understand the frustration of not receiving your items as expected and we appreciate your patience and understanding. Please contact our team directly at 818-255-0095 if there is anything we can do to assist you.
I recently made my first purchase from Entertainment Earth and in total purchased 7 Funko Pops. One of those pops came in the mail with shipping damage. I contacted their customer support and they took care of the issue and was a great overall experience. Issues can happen with any business but its how they handle those issues. Could not recommend enough.
Thank you so much for your kind words and for choosing Entertainment Earth for your Funko Pop purchases! We apologize for the shipping damage on one of your items, but we're glad to hear that our customer support team was able to resolve the issue for you. We strive to provide excellent service and ensure that all items are shipped in the best possible condition. Your recommendation means a lot to us, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out.
I placed an order, was told it would not ship till October, well it shipped sooner they took the money with no heads up! I tried to contact them through email and phone to cancel before it shipped, no luck! No response to anything. Do they even have a customer service department? I sent the email a week before the item shipped! I tried chat and calling during business hours. Nothing at all!
We are sorry to hear you were unable to reach us regarding your pre-order item that arrived. Placing an online order on our website is the authorization to charge the payment method provided once the item arrives to our warehouse. All estimated arrival dates are subject to change as shown on the website. Please call us at 1-818-255-0090 to set up a return for your order. We can provide a pre-paid return label as a courtesy. We hope to hear from you soon!
I've ordered form this website a few times only because some stuff is exclusive but their "release date" will get pushed back. Some items took over a year to get to me. Some things I just ended up cancelling and buying somewhere else. Don't order if you expect your stuff
To get to you right away.
Thank you for taking the time to let us know about your experience. We’re sorry to hear about the delays. Please be aware that all estimated arrival dates are subject to change at the will of the manufacturer at any time. As we are solely the distributor of the items on our website, we do not have control over any of the ETAs. We ship items as soon as they are delivered to us. Please call us at 1-818-255-0090 if you have any additional questions.
I placed a preorder for an item right when it first got put up with in a day or 2. Now the item was supposed to be here and I've seen it at target and Walmart in February 23. It is now October 23 and now arrives in January 24. I've looked for the item from other places but they say it has been discontinued and this is the last piece to finish a set my kid loves.
Thanks for following up here too, Brian. As mentioned previously, we've refunded the erroneous shipping charge and our Tech team is working on a fix for the error. We appreciate you bringing it to our attention. Please contact our Client Services team directly if there is anything we can assist you with in the future.
Just horrible terms and customer service. They keep accepting preorders even if they do not have stock guarantee. You order lots of items but only get one item and they'll still charge you the full shipping fee.
Thank you for letting us know how you feel. We're sorry that our practices did not meet your expectations! Please note that we charge the full shipping cost for an order along with the first item to ship. As subsequent items arrive and ship out, no further shipping fees are charged. If you are to cancel an item from the order, a refund for unused shipping is provided. Additionally, we stop allowing preorders for items as soon as we pre-sell all of the units we expect to receive. We would appreciate the opportunity to understand more about your specific experience and help make things right. Please call our Client Services team at 818-255-0095 at your earliest convenience.
Every item I've gotten from entertainment earth has been heavily damaged. Creases crushed bubbles clear plastic has so many scratches on it. You can't even see the item they tossed the item in a box with some crumble paper around it and literally wad the packing slip up and throw it on top. Can't even fold it. Neatly send items back for refund. End up paying my own shipping to send it back I've had several orders one or two. I wanted to cancel so they canceled all of them. Doesn't matter anyway, they'll just send me a bunch of crap
Thank you for taking the time to provide your feedback. We understand your disappointment. Please rest assured that we are striving to improve our packaging and shipping methods to ensure that all items arrive in the best possible condition. If you have any further concerns, please don't hesitate to reach out to our team.
I've written positive reviews for entertainment earth but things have changed over there. Be careful of Donald. He has the worst customer service rep over there. There used to be a higher level of mint condition guarantee at entertainment earth but their standards and customer service have taken a huge dive. I calculate $150 to resell their items at a loss. To the owner of entertainment earth, Jason. No need to reach out. Donald gave an attitude, was rude so there's sno reason for me to make orders over there. I would've been fine returning the sealed items and never buying again parting ways on good terms but I do not agree with taking tons of photos of the paint issues and then possibly being rejected after doing all that work. Too much of a hassle and definitely not a hassle free experience.
Thank you for contacting us, Chris. It’s unfortunate to hear that your experience didn’t live up to our typical level of service. We will certainly address it. Please note that items purchased on our retail website are not meant to be resold. Additionally, our Mint Condition Guarantee and Hassle-Free Return Policies cannot be applied to bulk orders. We attempted to reach a resolution with you by offering to review photos of the damaged items, but this request was sadly refused. If you have any additional questions or concerns, please contact our Client Services team during our regular business hours at 818-255-0095.
They will get your orders wrong and not give a $#*!. So far 3 orders have been messed up. All was supposed to be glow/chase funko pops but instead they send regular ones I'm starting to believe they don't have any glows or chase funko it's a lie to rob you
Thank you for letting us know how you feel about your experience. Per the description details on the items listing page, the variant (or "chase") is randomly distributed across the manufacturer's production run of this item. When you order an item from us that contains a variant, you may receive the regular or the variant version. Unfortunately, we cannot guarantee that any order will receive the variant version, even if you order multiple quantities of the same item. Please call us at 1-818-255-0090 if you have any questions.
Overview
Entertainment Earth has a rating of 2.1 stars from 192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Entertainment Earth most frequently mention mint condition, pre order and free shipping. Entertainment Earth ranks 901st among Games sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thank you for taking the time to leave us a review. We understand the frustration of not receiving your items as expected and we appreciate your patience and understanding. As stated in our FAQ, items purchased in bulk, defined as purchases with four quantities (or more) of the same item, are not eligible for returns. However, please contact our team directly to ask for a Supervisor at 818-255-0095. We can discuss what other options might be available for your order. We hope to hear from you soon!