Enence

Arrived too late for Christmas, so following the company's instructions, I sent it back. It was returned to me because the airline rejected the package siting battery inside. So now I am out the cost of the device plus the $50 postage.

Careful, they will up your order upon checkout and make it impossible to action a return in the 30 day window.
The device works ok but not worth the headache of dealing with the company. There are plenty of translators out there, go with a different company.

I thought I was going to get a great deal on this Enence product...instead it has been a nightmare. I tried to cancel the order as soon as it went through. I saw it was going to cost ALOT more than I anticipated. Then, when I saw that, I immediately, wishing minutes tried to cancel the order...No luck, they said the order had been shipped already...Couldn't believe that, as I had just ordered it minutes before. So then I write and say I will want a refund. That ws a joke too. I didn't realize it was going to cost me almost the price of the product to ship it back to Germany!. I don't recommend this company at all.

Don't buy it. The translator is not standalone. It requires your phone data and an App to use it. They promise a 30 day return. The catch is they make you return it to Germany. Postal companies cannot return internationally using air given the battery. Enence refused to provide an address within Canada that would enable me to return the device. I've emailed them multiple times with no response. I've phoned them multiple times. They never answer only leaving you to listen to music until you hang up. I'm out the money I spent but hopefully this review helps someone not spend the money. Review their fine print.

We had ordered two on Black Friday (2024) not realizing it was in US dollars. Called them right away to cancel, but then realized they had charged us for four! Marlon at customer service told us he would cancel the order, call the warehouse and send us a confirmation email. We did not get that so we called them back. They said it was too late and we would have to go through the trouble of returning them. There is no way they could've shipped it within the five minutes we called them! Very disappointed with this company and would not buy anything from them.

SCAM. Don't do it. Made the mistake of ordering from EcomLT LLC the translators. Minutes after realized it was junk and called to cancel. Minutes later! The rep accepted my cancellation said it would be refunded but REFUSED to issue a cancellation Confirmation ID. I also followed up with a cancellation request by email. The following day, I rec'd, "I'm sorry, your order has shipped email", unbelieveable. Now to return, impossible, beware! Can't reached them, return at own expense to GERMANY. Invoiced in TN, shipped from IL, but you pay return postage and fee to return to GERMANY. Scam, shady, dishonest company. I am seeking the help of PayPal to refund this huge mistake. A simple return has become impossible and cost more than the product, what a scam of a business. There is no way it sent before I cancelled and the rep must have simply lied to me, indicating it was cancelled. Been a headache. Stay away, much better options out there. Don't fall for this scam.

Instructions...very small print. No customer service number also. Too many hoops to jump through trying to get it to work.

I was excited when I purchased this product because I was hoping to use it on a trip abroad in February, however the device makes a horrible loud "chirping" sound when you engage it to speak, and then again when it disengaged when you're done speaking. I've been trying to return it since the first day I received it and keep getting the run around. VERY DISSATISFIED!