How would you rate eFlorist UK?
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GB
1 review
0 helpful votes
Follow Mi C.
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Bought these for my neighbour as a Christmas friendship gift and the delivered product was pitiful. For the amount that was paid, I was incredibly disheartened. My neighbour has been through a lot recently and I wanted to give her a gift that l would cheer her up. She loves flowers... so I decided on the winter white lilies. When they arrived it looked like we had been living in a year long drought. When i eventually saw the flowers some had buddied others where dying but the lasting image I had was of a bare tree during winter.
It was an experience I do not intend to repeat. I will hand deliver in future using a local supermarket.

Date of experience: December 19, 2024
GB
1 review
1 helpful vote
Follow Scott S.
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As per several other reviews, which I ve only seen after the event. Ordered a large bouquet, approx a dozen roses and 20 lilys, and actually received 5 of each. Price should have been £59.99, discounted to £29.99. Not what I ordered! Will not use again.

Date of experience: August 21, 2024
GB
1 review
1 helpful vote
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Set of crooks!
June 18, 2024

It's easier to send you to Trustpilot to read my (Mark) review on there. Top & bottom of it, they take your money, lie about delivery address then don't deliver, oh yeah, and they blame you for their incompetence.

Date of experience: June 18, 2024
Ireland
1 review
1 helpful vote
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Do Not Order What You See
June 13, 2024

I order yesterday for my partners birthday to be delivered today. It was delivered at a reasonable time and the box was ok. But when my partner opened the box to say what was received was nothing short of disgraceful from the picture you order from to what you receive is night and day, with also no card attached which was in the order and after voicing my dissatisfaction to the customer support team they answered with a basic they look fine.

Never ordering from here I would be better going to a garage be cheaper as well.

Date of experience: June 13, 2024
GB
1 review
0 helpful votes
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Flowers arrived dead, tried phoning to complain but no answer, so after Christmas emailed and they said I was out of the time frame for complaining, absolute joke, poor customer service. Don't not buy from this company very poor service and dreadful flowers they should be ashamed

+1
Date of experience: December 28, 2023
California
1 review
0 helpful votes
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My order was not delivered

There is no way of contacting even after raising a ticket. They have no customer service number that actually works.

The company experience extremely unprofessional and very disappointing after nearly spending £50 on flowers that were not delivered.
They have stolen my money from me and have fallen short of the 'guarantee delivery' which was paid for extra for a special day for Mother's Day! They do not contact or send any update email correspondence or tracking. Avoid avoid!

Date of experience: March 12, 2024
GB
1 review
0 helpful votes
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I will never order again
February 13, 2024

I was so disappointed with the flowers you delivered to my daughter for her birthday after 3 years of not speaking with her I thought I'd reach out to her and have her hand delivered some beautiful flowers but that is not what I got. Your flowers looked nothing like in the picture that I picked out for the flower arrangement. It looked like there was a lot of flowers and decoration missing from the picture I picked on display this has broke my heart. I walked in asda today only to see much better shelf flowers for 10 pound instead I payed you just shy of 35 pound with delivery for these poxy flowers you sent

Date of experience: February 13, 2024
GB
1 review
0 helpful votes
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Do not use
March 26, 2024

Do not use!
My Mother's Day flowers were a disaster. My mum was embarrassed to tell me that they arrived on wrong day. They were inferior flowers that only lasted a few days. She said they werike a £5 bunch from garage rather than the bouquet I ordered.
I complained when I found out a week later after returning from holiday and was told it was too late. Replied to them and never heard from them again. They sent a review request and then cancelled it when they realised that it would not be good

Date of experience: March 26, 2024
GB
1 review
0 helpful votes
Follow Alina T.
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Despite paying the extra delivery charge just to make sure the flowers will get there in time my order was not delivered. I've been trying for 2 days to get in touch with them but this proved to be an impossible task

Date of experience: January 23, 2024
GB
1 review
0 helpful votes
Follow Indra C.
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Terrible flowers, terrible service, please check out other reviews to see I'm not the only person saying this! If you get a problem and are delivered dead flowers they don't want to know! Please go else where!

Date of experience: October 25, 2023

Overview

eFlorist UK has a rating of 2.4 stars from 2,122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eFlorist UK most frequently mention customer service, day delivery and large bouquet. eFlorist UK ranks 3rd among Flower Delivery sites.

service
1,244
value
1,235
shipping
1,170
returns
323
quality
1,135
+561