Bought these for my neighbour as a Christmas friendship gift and the delivered product was pitiful. For the amount that was paid, I was incredibly disheartened. My neighbour has been through a lot recently and I wanted to give her a gift that l would cheer her up. She loves flowers... so I decided on the winter white lilies. When they arrived it looked like we had been living in a year long drought. When i eventually saw the flowers some had buddied others where dying but the lasting image I had was of a bare tree during winter.
It was an experience I do not intend to repeat. I will hand deliver in future using a local supermarket.
As per several other reviews, which I ve only seen after the event. Ordered a large bouquet, approx a dozen roses and 20 lilys, and actually received 5 of each. Price should have been £59.99, discounted to £29.99. Not what I ordered! Will not use again.
It's easier to send you to Trustpilot to read my (Mark) review on there. Top & bottom of it, they take your money, lie about delivery address then don't deliver, oh yeah, and they blame you for their incompetence.
I order yesterday for my partners birthday to be delivered today. It was delivered at a reasonable time and the box was ok. But when my partner opened the box to say what was received was nothing short of disgraceful from the picture you order from to what you receive is night and day, with also no card attached which was in the order and after voicing my dissatisfaction to the customer support team they answered with a basic they look fine.
Never ordering from here I would be better going to a garage be cheaper as well.
Flowers arrived dead, tried phoning to complain but no answer, so after Christmas emailed and they said I was out of the time frame for complaining, absolute joke, poor customer service. Don't not buy from this company very poor service and dreadful flowers they should be ashamed
My order was not delivered
There is no way of contacting even after raising a ticket. They have no customer service number that actually works.
The company experience extremely unprofessional and very disappointing after nearly spending £50 on flowers that were not delivered.
They have stolen my money from me and have fallen short of the 'guarantee delivery' which was paid for extra for a special day for Mother's Day! They do not contact or send any update email correspondence or tracking. Avoid avoid!
I was so disappointed with the flowers you delivered to my daughter for her birthday after 3 years of not speaking with her I thought I'd reach out to her and have her hand delivered some beautiful flowers but that is not what I got. Your flowers looked nothing like in the picture that I picked out for the flower arrangement. It looked like there was a lot of flowers and decoration missing from the picture I picked on display this has broke my heart. I walked in asda today only to see much better shelf flowers for 10 pound instead I payed you just shy of 35 pound with delivery for these poxy flowers you sent
Do not use!
My Mother's Day flowers were a disaster. My mum was embarrassed to tell me that they arrived on wrong day. They were inferior flowers that only lasted a few days. She said they werike a £5 bunch from garage rather than the bouquet I ordered.
I complained when I found out a week later after returning from holiday and was told it was too late. Replied to them and never heard from them again. They sent a review request and then cancelled it when they realised that it would not be good
Despite paying the extra delivery charge just to make sure the flowers will get there in time my order was not delivered. I've been trying for 2 days to get in touch with them but this proved to be an impossible task
Terrible flowers, terrible service, please check out other reviews to see I'm not the only person saying this! If you get a problem and are delivered dead flowers they don't want to know! Please go else where!
Answer: Easy but no sympathy or results. They are in self denial as to the quality of flowers they are sending out. Avoid, there are much better service providers out there. I wonder how many people are too embarrassed to let their sender know how bad they are.
eFlorist UK has a rating of 2.4 stars from 2,122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eFlorist UK most frequently mention customer service, day delivery and large bouquet. eFlorist UK ranks 3rd among Flower Delivery sites.