The vacuum hose arrived with a cut in it. dustdeal.com said I should pay for return shipping, which would cost more than the product. After some back and forth over a couple of weeks, they agreed to refund the purchase price.
As has been noted by previous reviewers, you are led by their site to believe you are dealing with a company based in the Netherlands, however products are shipped from Guernsey (of all places) with the resulting risk of customs fees being added on.
Delivery took 30 days. Totally unacceptable in this day and age.
DO NOT recommend! I ordered the vacuum bag last Oct. 3 weeks after, I didn't received it. I emailed the company, Jessie Janssen who replied me to wait until Nov 22,2021. I was out of town for 2 months and just got back. None of family members received package from dust deal. Freaking disappointed! DO NOT purchase from this company!
The delivery times are unclear, and there is no parcel tracking option. The product has no delaration, or country of origin mentioned, let alone a guarantee. The VAT is mentioned in fine print, and only when your package is delivered you will find out about it, or if you decide to contact the help desk before your purchase. Who does that for a website registered to a particular country? I find this sneaky. Be prepared for a long wait and for added costs.
When I asked where my parcel is they told me that I have to wait one more week. When I asked a week later if they can send me with which delivery service the parcel was sent or tracking number they just answered to me that to be patient until the latest almost one more month.
The products are very good - good quality dust bags - the delivery was very quick.
It's a relief to have found this site because dust bags in supermarkets are of very poor quality and they keep bursting!
I think they are cheaters, bacause it is already one month I am waiting my order.
I also asked them to show me the postal shipment receipt but they did not.
They only said probably got custom problems, cause they ship from a tax free paradaise place, ok but why don't show me the shipment receipt?
Pay attention to do not waste money with them.
This company disguises itself as a good deal. But you end up waiting a long time and you have to pay custom fees. Since they use the taxfree zone Geurnsey - a small island that is not part of the EU. In my case I had to pay half the amount I paid for the whole purchase for custom fees.
I'm sure the company is a descent one.
But there is room for some big improvements. Inform where you are located.
I just got a big surprise with the parcel today. Lots of additional charges from the customs offices.
The web site seems like a genuine Norwegian website, language and prices are easliy confused with any other norwewigan webshop.
However we are due for more surprises...
Very cheap prices at Homepage and easy order process, but the pruducts are shipped from outside EU.
Custom fees when receiving the products.
At the end it' s not really cheap and comfortable to buy at this shop.
Overview
DustDeal has a rating of 2.4 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. DustDeal ranks 3rd among Vacuums sites.
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- Eindhoven, 6, Netherlands
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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We would like to apologize for the long delivery time of your order. Normally orders are delivered in about a week. For the delivery speed we are dependent on the throughput speed of your local post service. Unfortunately it seems that Italian postal services are much slower than other European countries. While we are dependent on their throughput speed, we unfortunately cannot influence it. Our apologies for any inconvenience. I expect however that your order will be delivered shortly. Of course you can return the order for a full refund as soon as you receive it.
Furthermore I can assure you that all reviews about our company are real and the true opinion of our customers