How would you rate Dropbox?
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New York
1 review
0 helpful votes
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Windows Client Has Bugs
December 19, 2024

You might think that after all this time dropbox could have ironed out the bugs in their Windows client. Not so. Dropbox has multiple files which interrupt the Windows 11 Pro/Wintel PC shutdown. Names are Sprig Electron and their is another. This is an old issue that appears not to be of interest to Dropbox to fix. Dropbox has zero customer service for their "free" version. I will certainly agitate in my company NOT to use Dropbox paid version.

Date of experience: December 19, 2024
Spain
5 reviews
9 helpful votes
Follow Kateryna K.
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I'm extremely disappointed with Dropbox. The advertised price for their Plus plan was $119.88, but when I went to renew, they tried to charge me $143.86 without any upfront notice that this was due to taxes. If you're going to advertise a price, it should either include the taxes or at least be clear about the extra charges before checkout. This is deceptive and feels like a blatant attempt to mislead customers.

When I reached out to their customer support, I was bounced around with canned responses that completely ignored the real issue. They kept saying they couldn't "exclude" the tax, but that's not the point—I just want transparent pricing upfront. To make matters worse, the support team was utterly unhelpful, and it took ages just to get someone to even review my complaint.

Dropbox is overpriced, not transparent, and offers a level of customer service that's below zero. I am now considering moving to another provider. Save yourself the frustration—look elsewhere for cloud storage!

Date of experience: October 23, 2024
GB
1 review
0 helpful votes
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Dropbox bought a company called FormSwift. They (according to the people at FormSwift) changed their refund policy so that you will NEVER get a refund if they billed you already on your cancel date. My 7 day trial ends today (Sept 11,2023) and they already billed me. They refuse to refund the money even though I don't want the service. Going to call my bank but that's a 50/50 shot... This is beyond poor customer service! I will never use one of their products or even trial one again!

Date of experience: September 11, 2023
Armenia
15 reviews
1 helpful vote
Follow Rekhmir S.
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Dropbox provides secure cloud storage and file sharing, making it easy to access and collaborate on documents from anywhere. Whether for personal use or business, Dropbox offers seamless synchronization across devices and robust security features. I appreciate the simplicity of the interface, as well as the ability to share files and folders with colleagues and clients. Dropbox has become an essential tool for managing and organizing my digital files

Date of experience: April 1, 2024
Armenia
26 reviews
1 helpful vote
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Dropbox has become my go-to solution for storing, sharing, and accessing files across all my devices. The platform's intuitive interface, seamless syncing, and robust security features make it easy to collaborate with teammates and clients, whether I'm in the office or on the go. I appreciate Dropbox's flexibility and scalability, allowing me to store and organize files of all types and sizes, from documents and spreadsheets to photos and videos. Moreover, the platform's integration with other productivity tools and services enhances our workflow and productivity. With Dropbox, file management is a breeze, and I can focus on what matters most—getting work done.

Date of experience: April 22, 2024
Iowa
1 review
1 helpful vote
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Conservatives BEWARE
February 7, 2024

I've had a Dropbox account for many years with zero problems. Then on 01/30/24 I get a notification that my account was disabled. I sent customer service an email asking why this happened. I get a robo response saying that I "violated use policies" all i had were Conservative memes and videos supporting our President Trump. Now all of my precious photos and business files are permanently gone, no option to file a petition to get my account back. Nothing. Conservatives beware of this "woke" Leftist company. Put your important files and photos on another platform. You have been warned.

Date of experience: February 7, 2024
Ohio
2 reviews
4 helpful votes
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Drop Drop Box!
January 11, 2023

Totally inaccessible program, "chatbot" cannot really respond to questions and there is no way to talk to a person when you have a problem. They take my credit card without providing service. Do yourself a favor and go somewhere else! I am!

Date of experience: January 11, 2023
Hawaii
46 reviews
14 helpful votes
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Oveall, a very good online storage service
October 16, 2022

I have been using Dropbox, on and off, for around 9 years now and have had a good experience using their free storage service. It is very easy to store, share and transfer your files using the website. The free version gives you a pretty good amount of space to store your files. You probably won't fill it up, unless you are a hardcore/heavy user and/or store video and audio files. I don't use this as much anymore, but their service is still good. I have never used their paid premium version, so I can't comment on the quality of it. But I would imagine it is very good, since the free version is very good.

Date of experience: October 14, 2022
Canada
1 review
0 helpful votes
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Ripoff
October 2, 2023

Don't try free trial as then they bill you forever and don't respond to requests to stop billing your credit card or to refund the amount. It seems they ripoff people all the time and should be charged with fraud and put out of business. I wanted to try the service but found it not worth what they wanted to charge every month.
Stay away from them!

Date of experience: October 2, 2023
New York
1 review
1 helpful vote
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I just spent the last few days trying to regain ownership of thousands of business files that were transferred to the ownership of one of my companies. This should never have happened - a three-day time-suck that could have resulted in serious damages! Deleting my Dropbox account immediately.

Date of experience: January 10, 2023

Overview

Dropbox has a rating of 1.9 stars from 210 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dropbox most frequently mention credit card, customer service and free trial. Dropbox ranks 109th among Online Storage sites.

service
33
value
30
shipping
9
returns
16
quality
27