Anomalie

Unfortunately, I have had an awful experience working with Anomalie. I designed and ordered my dress in October 2020. I measured myself three times before submitting my measurements, and my weight has not changed at all since then. When my dress arrived in January, my first thought was that the workmanship appeared to be low quality, but I hoped it would look better when I tried it on. Much to my alarm, I was not able to try the dress on because it was way too small, I could not even come close to zipping it up. Anomalie assured me this was all just part of the process and recommended a tailor for me to see 1 month before my wedding. I've now had 3 appointments with that tailor to try to fix the dress and it is still a disaster. There are so many things wrong with the dress, too small in many places, but too large in others. The tailor is appalled; In short, the dress is unwearable. After multiple attempts to contact them, Anomalie sent a brief email saying they would do nothing to help me and would not refund the purchase price of the dress- despite it being unusable. It is now 2 weeks before my wedding and I am left scrambling to find a wearable wedding dress, what a nightmare! I am appalled at Anomalie's refusal to stand behind their product.

I planned to use Anomalie for my wedding coming up in a month. I had tried on dresses and was excited to create my own personalized dress. I wanted to include a few pointers for brides thinking of using Anomalie to avoid my experience.

1. Understand the pricing - I wish I would have asked for a breakdown of my pricing. When I was building my dress with my stylist, whenever we added details the price got higher, but when we took certain details away, the price didn't get any less. I should have been very direct in asking them to provide me with why that was.

2. You are no longer involved in the production process like many YouTube videos that I saw online stated you would be. You never see pictures of your dress or the fabrics.

3. When you receive your dress and if you do not like it, think twice about listening to them about altering it to be fixed. You will no longer be able to return it, even if the dress cannot be fixed.

When I sent an email to my stylist after working with her for almost a year about how sad and frustrated I was and stressed because it was a month before my wedding, I asked the schedule a call with her. I got a canned response back with a copy and paste of their policy and basically sell it on eBay. It wasn't until I had emailed back several times that another person I have never worked with called me to hear me out. The only thing they will do for me is reimburse my alterations that I spent on the dress, even though it's a design flaw with the material that was chosen and cannot be fixed.

Clearly a lot of people have great experiences but that was not mine. I would recommend them only to someone who has tried on exactly what they wanted. Do not depend on the stylist to design your dress or make recommendations. Do not expect customer service after they receive your final payment. Everything is automated after that and not personal at all, especially if you are not happy