DMV

I think it is a disgrace since the pandemic you people are having consumers to now go online just to come get a duplicate of a lost driver's license. Close locations you have to wait a WHOLE MONTH to get in so COME ON what are we doing? I need to rent a U-Haul and I can't because they require your license so this online appt is garbage and please go back to just walking in because I had to get my kids to help me try and schedule. If I could I will rate this service a MINUS ONE.

I've had to re-register my account two times over the years. However, when I go to the site it does not recognize me. I'm sure my name has not changed, my date of birth has not changed, and my social security number has not changed.
Today it didn't recognize me again... Of course.
So I thought I would just call and let them know that my vehicle had been sold. The first agent came on after about 10 minutes. Asking me a few questions and then said she's got the proper agent and transferred me. So far I've been waiting 12 minutes on this extension.
The only good thing I can say, is that he gave me time to write a review.
I hope my tax dollars can do a better job than this in the future.

We walked into a less than busy DMV after the adoption of our grandson. We were given an appointment for 3 weeks and a day after that. It caused all kinds of problems with his pharmacy, banking, and several other legal issues. The wait was completely unreasonable and uncalled for.

I had the most frustrating experience with this office. When we arrived, the line had more than 30 people waiting in the line. We waited for over an hour, yet not one staff showed up to explain the reason for not opening the office. It clearly demonstrates lack of professionalism. I hate to leave negative comments over such an incident. All of patrons had busy schedules, and we really needed to be at DMV today. The online appointments were booked toll Aprill.

I went to the motor vehicles in Elizabeth New Jersey. To register my vehicle and they don't do that so they tell you three addresses real fast and quick but where to go. Then they point you to the wall or barcode a website to register your vehicle. The problem is some people are not computer friendly.
So I call motor vehicles in Elizabeth North and for somebody to call you it'll take 2 to 3 hours to call you back maybe next day. They should make things real simple to use on the website so anybody can use it and they should have an address ring on the wall that you could take a pic of where to go to register your car. It's so much easier

So I moved and called to update my address as I have always done well found out when I called that they stop that a few years sho. Was given a website to go to and update my address. It's been over an hour im trying to do this but it's not working. It's not letting me do a address update but it will take my money for a replacement card but no address change. I was told that I can update my address without getting another Driver's license. I even copy and paste the code it sent to my email and it says it's invalid every time. I'm done with this site and these lying customers service.

Applying for a new license after mine expired during the pandemic, I scheduled my driving test. I was sent an email less than an hour before my appointment telling me that I had to complete and online video (impact course) before my appointment. The lady then told me it was 2 hrs long and when I told her I didn't even get the email 2 hrs before, she gave me a "sorry about your luck" look and told me I would have to reschedule my appointment... it is a good thing these people aren't trusted with something WAY more complicated like food preparation. Judging from their skills and work ethic, I'd be scared to eat at their business. Good job Palestine DMV, I will go out of my way to use any other DMV office now.

4hrs waisted just waiting for a simply service. That's sad they don't have a better system. I came at 8:30 am by 8:47am I got to speak to the receptionist and is noon and still have not been seeing yet!

I came into the DMV on Nacogdoches Road to get a replacement title Sondra helped me this afternoon and she was absolutely amazing very kind and explained everything to me. I had come in this morning with an appointment and the woman that talked to me was just absolutely rude. She acted disgusted that I would ask her a question and basically just shove my papers back at me I had to come back this afternoon and luckily Sandra helped me and she was just wonderful. I can't say enough good things about her. It was really nice after the experience this morning. Need more customer service people like Sandra and less like the person that helped me this morning