DJI

Email, phone, and online chat support are bunch of liars, they do not even dare to report your concerns to their supervisors to fix what is beyond them, god knows why. By they way most of their customer service agents are using fake European names= fake, and trying to hide something=run.

Honestly, do what is good for you, but when you are dealing with them to fix a problem = $#*! hit the fan, you are $#*!ed (pun intended).

Mistreating customers and stealing their money = more revenue for pirate principled company.

Unfortunately, DJI became collective of the worst pile of $#*! on a global scale.

After using my drone less than 5 times in the last 3 years, my drone stopped working. When I complained to DJI, they told me that I had to pay them to "repair" a drone that never had any mishap and was used very little. I made a claim and they kept asking for money. Their products are flimsy, overpriced, and the helpdesk ineffective. I do not recommend this company to anyone

Granted they have good products, DJI is the worst company to do business with, DJI has the worst customer service. If I have to do it all over again, I will not buy any of their products. No matter how much you escalate on an issue or repairs even if you will to pay for an expedite service, it doesn't go any where, each contact pretends they are working on it and when you contact them again and get a new person you realized nothing has been done. What a horrible company.

As read on several forums it seems that DJI support ist close to 0. Beside the fact that I was rerouted to the "competent" department that could help me solve my issue several times I did not get any help and in most cases did not even get a response. I think it's really sad and although I really enjoyed my drone I will not recommend it to anyone just because of the poor service and the non existing customer care. Basically you end up buying a "great" product due to marketing but the only positive experience according to the blogs, youtube etc. ate those of the "influencers" getting the free product and all others can simply suck on it.
After more than a dozen Emails to different departments suggested by the support, chat conversations, failed phone calls over 7 months I just have to live with the fact that the DJI support is just a scheme and exists only on paper since nobody is able to fix my issue.

My last 2 products from Dji had issues. First my osmo mobile lost its strength and cant hold my iphone pro. DJI insists it's performing as expected. Then my DJI drone Mavic 2 cut off communication with the remote control and, obviously, stopped responding. After I submitted the log, the technician stated that: yes, this really happened, and then simply stopped responding to the chat. After some 10 minutes and 27 " hello" and "Are you there"?, I was forced to leave the chat. Now, the the app on both my ipad and iphone go into eternal hourglass when I hit support. My emails are never answered, and that's how dji treats customers now.
They used to be ok, but that was before november 2021.
They shouldn't be allowed to do this with their public and I don't know what else to do.

My phantom 3 pro developed a small less than ¼ inch hairline crack in one of the motor mounts. After I uploaded the flight recorder data to them, they promptly sent me shipping labels. I was prepared to wait 5 or 6 months. I got my quad back in less than 6 weeks! And NO service charge!

Sadly, they've discontinued some of their consumer products. I guess they are tired of being lied to by consumers. Their flight recorder tells EVERYTHING.

I updated my Phantom 4 RTK with their new update and afterwards my drone basically don't work now. It worked fine until the update and afterwards the gimble was no longer working, the camera no longer moved with the controller and now when I try to run a topo on a site that I have many times before it just takes off and sits at the start point and wont fly I have to tell it to come home. The gimble works when you start the drone the camera movies up and down like normal then just goes limp. All this started after update. I called in and all I am told is send it in we can charge you to fix it. Great way to rip people off to get more money from them. It worked perfectly before their update now I have to pay them to fix it or buy a new drone. I was looking into buying a mini 3 pro for personal use but really am thinking about going with a different brand.

My order took place on 22/5/2022. The expected delivery was 11/6 and although amazon was delivered within a week, I decided to go for the company itself for a better customer experience. The package was not shipped on time and I contacted them several times to that effect as I will be relocating and the timing of delivery was important. Anyhow with delay, they shipped it to Switzerland while my Address is in Greece. I have no relation to Switzerland and there was no reason the package to go there. This was intentional. We are engaged now in a stalemate between DHL and DJI and both refuse to reship my order of value 1000 euros. Subsequently, they were "investigating" for one whole week what they did wrong while the customer is the hostage.

Me the customer, I am caught in between two insecure, and miserable multinational companies with billions of revenue that have entirely lost the ball and to put it simply, "the right hand has no idea what the left is doing".

This is a bizarre and truly hopeless situation where it seems the most incompetent services and circumstances have come together to provide the worst customer experience. Or perhaps it is intentional?

The package is supposed to be delivered at the end of June after 1.5 months!

This company sells faulty products and will refuse to provide refunds. DO NOT BUY. If you are a DJI representative reading this go $#*! yourself and tell you parents they did a pathetic job and shouldn't have been allowed to birth you. You are a $#*!ing disgrace to humans and I'll $#*! you up when I see you

Drone showed up with tight motor sent it back,Dji said as I bought it from 3rd party they would not do repair,chased third party and nothing from them either so after 30 emails with seller and 20nwith Dji I now have no drone and out 650 bucks,just more off shore junk,once it leaves their shop they don't want to know you