Direct Vacuums

Bought an item via ebay and they keep me in limbo for a month and cancelled my order without informing. They had a made up story about it saying scanned at one site but not in other site means it is lost in transit. Never buy from them.

Broken Hoover - replies seem to be computer generated as make no sense
Hoover broke within warranty, sent to be fixed - delivery at my cost. Returned without word. Postage not refunded as per their contract. Hoover was not fixed. I have now spent la year trying to get them to respond with anything worthwhile. Each reply is more or less this: We are sorry to hear this, once we have these details...
They never reply when I ask which details but they have EVERY piece of information they could ever need.
The hoover has been broken for a year now.

Ordered a nespresso coffee machine from their ebay site promising next day delivery. Emailed apparently they were looking into it but no reply since. Please avoid as it looks like the coffee machine never existed in the first place, but they are still offering the coffee machine currently on ebay on the same listing I bought it off. Can't phone them as they have a recorded message saying they are not offering a telephone service. They are probably tired of coming up with lies to tell people.

Placed order and next day received email saying Microwave is shipped. But clue where or what is the delivery tracking no etc. Tried to phone back but no luck. Waited 32 minutes same voice message is repeating from beginning. Extremely frustrated. Emailed them with the invoice details but no chat room or way to reach them. Testing my luck or need to complain to consumer court etc..

I ordered a Dolce gusto coffee machine with next day yodel delivery, 2 weeks later, I'm still waiting! Problem with address but when checked address was perfect, tried calling but on hold for 1 hour each time over 4 days, have now cancelled order and awaiting refund! Please don't use this company

Warning! Appears to be a fraudulent company took…
Appears to be a fraudulent company took my money back in April 2022 for next day delivery but received no Hoover, received a couple of replies apologising for late delivery however still no Hoover or resolution and they are not replying to emails or answering the phone, beware of this company order at own risk, if something looks to good to be true it usually is

Purchased kenwood toaster and matching kettle. Kettle arrived what I buy toaster arrived completely different and scratched all over! Customer service is the worse ever! They actually didn't have my toaster so thought they would just put any similar looking rubbish they had, that I wouldn't even want for free, they would then offer further discount, even though product was cheaper and worth nothing as scratched in the front, I hope I would accept!
When I refused and asked for money back they stopped replying to my messages!
Avoid this company at all cost! Savings are not worth the hassle! Will be opening PayPal dispute to get my money back.

The original Item sent to me broke (leaking coffee machine) within a month. It was replaced quickly and without any issues. HOWEVER second replaced had lose and worn screw which wasn't fitted properly and the second item broke again within 1.5mth. Because it is the second replacement I refuse to have it fixed again as it is too much inconvenience and it seems like the items they sell are not properly refurbished.The company refuses to refund even though in line with Consumer Act if first replacement fails then I have a right to a full refund. CAB confirms I'm right so if this cannot be resolved then will be reporting this business to an ombudsman.

Absolute disaster dealing with these people. Ordered a carpet shampoo machine, which arrived late and smashed. A replacement was promised which never arrived. Then a refund was promised but only if I transport the machine to the "Returns Centre" in my local town. This involves a 2 mile bus ride, and a 1/2 mile walk with a heavy carpet machine (I am 69 years old with mobility problems and a heart condition).

Ordered a reconditioned Miele with 12 month warranty.
Never worked. Impossible to speak to anyone.
Endless emails promising a replacement battery then saying it's out of stock then saying it's on it's way ad infinitum.
Asked for a refund and got zero response.
DO NOT USE THIS COMPANY!