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California
3 reviews
0 helpful votes
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01-27-2021 I ordered 3 cameras with wifi range, solar panel rechargeable. I paid a total of $795.53 from DEEP SENTINEL.
When I bought these cameras, I didn't see them come with a one-year surveillance contract, starting 30 days from the date of purchase. If I saw that, I would never buy these cameras.
Because my home computer is always seriously hacked. Hackers take control of my home computer. I have tried many times to stop the hackers but I couldn't. After I bought them, this company always emailed me asking about installing the camera system. I explained my family couldn't stop the hackers and refused many times. I didn't install the camera system. I didn't contract with this company.
I have not seen DEEP SENTINEL COMPANY's monthly security camera bill. Because I never use them. One day this company told me I owed this company money $1.200. March 2022 the debt collector called me about my debt of $1,200. I told the debt collector " My home computer has always been severely hacked. Hackers control my home computer. I didn't even install the camera system for a day. I didn't contract with this company. Why do I owe this company $1,200? "
I didn't want to owe them $1,200 any more. Before I sent my cameras, I paid $795.53. I must agree with DEEP SENTINEL COMPANY " my return camera system, Deep Sentinel will forgive an outstanding balance of $1,200. Deep Sentinel shall accept from my returned product in lieu of further attempts to collect a debt ".
After that, I asked them " My home computer has always been severely hacked. Hackers control my home computer. I never use your security camera. I didn't install them even for a day. I have not seen DEEP SENTINEL COMPANY's monthly security camera bill. Why do I debt your company $1,200 ".
They emailed back " When you purchase a system it comes with a one year monitoring contract that starts 30 days from the date of purchase "
I told them " Please don't lie to me. When I bought these cameras, I didn't see them come with a one-year surveillance contract, starting 30 days from the date of purchase. If I saw that, I would never buy these cameras " Then they didn't respond back to me.

Date of experience: July 7, 2022