Daniel's Jewelers

I purchased a wedding set online. Not only did Daniels jewelry honor a coupon I left off of my order, they had my ring delivered by the promised date and it is absolutely gorgeous. Their customer service has responded to every single email I have sent within 24 business hours. I have sent several. They also approved my credit and the payments are quite reasonable. The ring came with very detailed instructions if I wanted to return the item.

Wonderful customer service! The store manager Michael put in work to help me find my perfect wedding ring. It wasn't easy and it took awhile but he kept me updated and didn't stop trying until he found something I liked. All of the employees are very kind and & welcoming.

I encourage everyone who ever decide to go to this place for business deeply reconsider spending your time or money. I'm a well known Coach in this area of Newark and Fremont. I'm also the president of the only little league program in this area that feeds into every highschool in Fremont and also Newark. I help at risk kids to find a better way. Just a little of my background. I had problems since the start of this agreement. They ran my credit multiple times and had to call the corporate manager to correct it. In two months of a purchase a diamond came out of my wife's ring. They neglected the fact of telling me that if there's no added coverage then I'm on my own with the wedding set. The lady that help me with the purchase was inexperienced in assistance. So now I'm left with a bill 2 months later. I urge you to make sure you cover every question when dealing with this business. Sincerely Coach Du!

The worse jeweler ever.
The product I bought from them was of very poor quality and the lock got broken they never have the item replaced and they never recommended a local jewelry that may assist with the fixing
I really dont understand how such a bad company could be in business for over 70 years

Two associates helped with my purchase of earrings and a men's gold bracelet. They Bryan and JimKelly were fantastic in finding what we wanted and at the price we could afford. Enjoying our purchase everyday!

I took two watches in to get the batteries replaced. When I went to pick up the watches one of them had a broken crystal. They refused to take responsibility for the damage. In fact, the person who may have been the manager was rude. I happy that I didn't purchase the ring that I planned to by there.

Honestly what kills you is the interest charges nd they dnt even tell u this so if your payment it's 56$ u end up paying 65$ no mames they be jacking money from u( I rather do buy cash) worst experience ever

The ring is gorgeous. But the diamond tennis bracelet has been repaired two times and it's still broken. The last jeweler Repair at Daniels did a sloppy job. I can't even close the class. I've been able to wear that bracelet two times and the last two years you put it on it breaks what do you say about that Daniels jeweler, that was not a quality bracelet that you sold us. We purchased the Insurance for the jewelry that we purchased but what good is it if the jewelry repair person is bad, right.

Charged for sizing a ring, sales associate charges for 1.5 grams gold to be added to a ring to be resized. When we picked up the ring it was clearly stretched and thinned out. The associate delivering the ring to us was not the same as who took it, she did not care and hardly checked. Ripped off.
Paid at drop off.

Daniels is a good place to buy quality jewelry at great prices.
Daniels also helped me to rebuild my credit through the use of the Daniels Jewelry credit card.
I can't wait to buy my next piece of jewelry from Daniels Jewelry in Lakewood California.

Just letting you know that I went to your Buena Park Store today and I was totally disatisfied with one of your salespersons. Queenie was extremely pushy. Bugged me 7 or 8 times to buy a watch and I kept telling her no no no and she wouldn't take no for an answer. Very poor pushy service which I didn't appreciate. I will never go to Daniels Jewelers in Buena Park ever again. They get none of my business. I Would give 0 stars if I could. Very pushy poor forceful service like a used car lot.

They all gave me excellent customer service I really love this store I will shop with them again my name is Gloria a brought a gold chain on 08/26/2022at 7:00 pm All had Beautiful smile keep up the excellent customer service.my name is Gloria Boyd

Had great customer service from Ashley A off of Thomas rd in Phoenix but I did expect her to show us a diamond tester for the money we've spent and she didn't which isn't her fault just the store police.

I recently purchased a bracelet and it was so small it rip I lost it.then I got two gold necklace and it's been a night mare both of them got Tangled and I only got to use it once before they got Tangled together it's been a month and have not been able to unknott them this is rediculous they way to thin like pieces of sowing string not like the picture I'm so mad because I can't untangle this $#*!

I bought a ring for $500 and and had it sized up from 7 to 9. Was told they added gold, extra $150 to it but so the total $688. It turns that they do not weigh gold to show you if they honestly added gold during resizing or if they melt gold and take it out to cheat you, some places do that. Also the woman put me on credit while I said I can pay cash and insisted that I use credit and made me apply for cash credit. Moral of the story do not resize a ring at Daniel's store it is a bad experience inside the store and you can get it cheaper at other jewelry stores that will do it free with purchase. Also I would buy on the website if they have what you are looking for because they do not honor website prices. They are not reputable with gold like family jewelry shops because they do not buy gold. They do not have a gold scale either so I would not come here if you are looking for quality gold jewelry.

Their quality is crap and don't advertise what they sell you. The best gold shop I've bought so far is jacoje and I've bought from a few online gold shops already

I ordered a specialty item. Do not order the specialty items! I waited two weeks before I began contacting the company. These flaky used bags have found the ultimate face in the hand customer service by employing voice mail. After calling four numbers and speaking slowly (per recorded request)into the phone while leaving nine messages for someone to call me back regarding my purchase. The numbers I found as a contact for the store are all based out of Inglewood California so I began to wonder if this company was legit or had I just unknowingly ordered from gang banging cartel in support of an illegal drug smuggling ring. I sent five emails. After three weeks passed with no response I'd chalked it up as either 1. They had to travel to the Congo and dig three weeks down to get the damned stone for my specialty item or 2. I'd been scammed. So I called my bank to file a "merchandise not received" claim. Lucky me, a teller at my bank( while researching my claim) finally reached someone at Daniels jewelry and called me on three way so I could speak with the CS! A sweet little uneducated voice was to assist me in locating my order whilst insisting I'd received the order. It was then I'd realize Daniels jewelry must find pay by day hookers off the street to slap headsets on and tell people USPS is to blame for their so called "shipped item." In the end, they held onto a large sum of money for the following ten days after contact before my card was refunded. I'm not throwing up gang signs with any bling ring on my finger. Buyer beware!

I financed and paid off my bill and they took about 80 points off and it's been over 5 months and I still haven't received my credit.