Crisp 

Crisp chat has a very nice GUI however it is not user friendly, when asking for help you get referred to their documents which don't cover everything. The biggest issue I face is you can't edit user accounts as an owner - This is ridiculous how is any large business supposed to get this up and running I have to go to each user individually to setup!

I also hate the fact that my users can see my billing information and other admin settings, they don't allow for the users to change them but it's just unprofessional to let staff see configuration options that does nothing but add confusion!

They also ignore feature requests and the chat seems to be in early stages of development as most things I try to do are so basic!

They got a 3 star as I like the system it just lacks many features and doesn't seem like it's going to be changed anytime soon.

This company back in august of 2018 promised us a new version "v3" that they called it. That basically had everything that we needed. Then we were told end of Jan, then Feb, then march, then end of May, then were just told end of September of 2019. They coerced us into buying the larger package stating it was going to come out and its worth it. After over a year with the company - horrible customer service, very rude responses and to be honest a very sub par and confusing platform. We highly suggest any company looking for a chat service to go somewhere else. This company offered no refund based on the lies, and ignored us after the fact. There are many complaints as you can see online about Crisp. They are all warranted. Horrible.

Used the premium service for a while for some of our websites, but found the app to be highly unreliable. Cancelled the service, then found that we were still charged after having cancelled the service. They refused to refund us for the cancelled service. Have contacted the bank to prevent further charges and to dispute the charge. I would recommend using another live chat software for your website. Their service goes down pretty often.

The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails.

Well let me warn you, their email functionality is lacking!
It is not possible to view rich-content emails i. E. no HTML emails. It displays in the inbox as text which is unreadable.

Speaking to support they said the only option is to select the: VIEW ORIGINAL EMAIL link.
However, even this does not work.

Support simply states:
"Just a heads up, that is how the message shows in some email providers. Our transcripts use latest email styling techniques, that may break rendering on older email clients, or those that are not up to latest standards."

WELL let me tell you... the email I am referring to is ACTUALLY one of THEIR marketing emails that can't display. In addition to 99% of all other emails.

And after I took it up with support again, the reply was they have too much on their plate:
"Our dev has noted this already but we cannot change this right away as we are having too much on our plate."

So do yourself a favour and don't bother with Crisp if you are hoping to use their unified inbox for emails.