Covers & All has a rating of 4.7 stars from 24,244 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention customer service, good quality and fire pit. Covers & All ranks 1st among Patio sites.
Quick response to questions and really great covers. Great customer service. Kept in contact with me throughout the complete design process. Started in mid January, 2025 and completed everything in the beginning of February, 2025. Very pleased with the entire process.
I love the ability to set the custom sizes! Can't wait to get my product.
UPDATE: I received my custom made cover and I love it! GREAT quality for the price! I will definitely be a returning customer!
Hey Darren! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I ordered a cover for my e-cargo bike. It's quite a different shape than traditional bikes but the design team worked with me to make sure they had all the measurements then needed. When it arrived, a perfect fit!
Hey Mr. Albert! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered two covers for two bistro sets that would be kept outside when not in use. Both have arrived after a few communications from and to the company. They are exactly what I was hoping for!
Thank you, Michael, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I've ordered from this company before. The service was great! They even called me with a few questions to be sure they were making my pizza oven cover correctly.
Hey Bruce! Thank you for your wonderful feedback! We're thrilled to hear you've had a great experience with us. We always aim to provide excellent service, and we're glad our team could ensure your pizza oven cover was made just right. If there's anything else we can assist you with, don't hesitate to reach out!
They reached out to me twice to discuss dimensions and made sure we were on the same page before proceeding to make my cover. They even added extras like handle flaps with velcro closures at no extra charge. Great company, great job!
Hey Giulio! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
My porch cushions (which I never liked) now look fabulous! A couple of pillows supply the finishing touch. These cushion covers fit perfectly. Service was prompt. I can tell these covers are durable. Good strong zippers too. Thank you Covers and All!
Thank you, Mary, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Our customer cover was complicated due to multiple grills, sink, et al. They took a great deal of care and patience to assure all dimensions were correct, we received it fit perfectly and price was reasonable!
Hey Spencer! Thank you for your kind words and for sharing your experience with us! We're delighted to hear that your custom cover fit perfectly despite the complexity of the design. Our team takes great pride in ensuring every detail is just right, and it's wonderful to know that our efforts met your expectations. We appreciate your business and look forward to assisting you with any future needs. If you ever have any questions or require another cover, please don’t hesitate to reach out!
High quality workmanship! Very fast delivery considering they are custom built.
I have other furniture covers made by Covers & All and we love them too. They are a year old and still look brand new. They clean up nicely with the garden hose.
Hey Louann! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I recently purchased outdoor furniture covers from Covers & All. While the delivery was relatively quick, I had some issues. First, despite carefully measuring according to the instructions, one of the covers was too small for my furniture. Additionally, they didn't send me the full order initially, which was frustrating.
I did reorder the missing items, but unfortunately, I had to pay full price for them again, which felt unfair given the initial mistake. The covers themselves seem good quality, but the hassle with the order and extra costs left me a little disappointed. I hope they can improve their order fulfillment and customer service moving forward.
Hi Olivia, We sincerely apologize for the inconvenience caused and truly understand your frustration. It seems there were some discrepancies with your order, and we regret that this led to additional costs and delays for you.
To better assist you, we kindly request that you raise a ticket from your account. This will help us address your concerns more efficiently, and our team will be happy to look into the issue of the missing items and explore possible solutions.
Thank you for your patience and feedback, and we are committed to improving your experience with us.
The designers were very responsive, I just wish the website asked for more exact measurements so we didn't have to deal with all the back & forth.
Answer: Hi Jody, Thank you for showing interest in our products. The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on feedback@coversandall.com with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at info@coversandall.com. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.
Hey Susan! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!