Columbia Sportswear

So I purchased a jacket online. Once it was delivered it was too big so I started the return process. I received am email from the, with return instructions. So I printed the label and followed the instructions to the letter. They said find a Canada Post location and drop off the package there. So I packaged it up and headed to a Canada Post location in my local Shoppers location. When I arrived at the store I was told to"returns go there" as they pointed to the counter. I placed it on the counter and took 3 photos since it seemed odd that I was dropping a parcel with a Purolater label at the post office and didn't get a receipt. However that was the instructions. So 20 days later I called looking for my refund. I was told oh sorry, it was never scanned at the location so you'll have to go and talk to the place you dropped off the thing they had no idea I was dropping off, good luck. So long and short if it, if you are returning anything to this clown show of a company do not follow the instructions or you might as well kiss your money goodbye just like I will have to. Worst customer service I have ever experienced If I hadn't followed their instructions well that would be my issue but I did as told and then it's their issue. I was then told it was due to the Canada Post strike which ended 15 days before I returned the item. Just ridiculous!

If I could give them 0 stars I would. I'm military and stationed overseas with my family. I ordered boots for my boys and they sent the wrong order. I let them know and they tell me they cannot provide me a return label and that I will have to pay for shipping. Thus, I had to come out of pocket for a mistake I did not make. This company will never get any of my money. Do not shop here! How to you ship to APO addresses but don't have the option for returning from
APO, especially when Columbia made the mistake. Just shameful! Tim Boyle! I want my money back for shipping!

I've recently gotten a new pair of hiking boots made by Columbia with little tabs that claim Waterproof. Don't fall for their BS. They need to be held accountable for false advertisement. Never wasting my money on their lies no more

Columbia Sportswear has been an absolute nightmare to deal with. I spent over $500 on high-end coats, and now I'm left with nothing because of their negligence and refusal to issue a refund. They shipped my order using LaserShip/OnTrac, a company notorious for lost and stolen packages with a 1/5 rating on Trustpilot. Columbia doesn't inform customers of this shipping choice, leaving you to find out too late.

Tracking showed my package reached the adjacent state, just 15 minutes from my home, before being inexplicably sent hundreds of miles away. Despite my repeated calls to Columbia's customer service, I received nothing but conflicting and contradictory information from four different representatives. One told me to wait, another promised a refund after 14 days, a third denied that refunds were possible, and the fourth was nice but was not able to refund me. I am waiting for a resolution but am not optimistic given the horrific experience so far.

Then the situation became outright absurd: LaserShip/OnTrac falsely marked my package as "delivered." This is a blatant lie—my building is a secure concierge building, and packages must be left at the front desk. No delivery ever occurred. Despite clear evidence, Columbia refuses to refund me or take responsibility for their shipping vendor's failure.

I am now out over $500 with nothing to show for it. Columbia Sportswear's customer service is useless, their shipping practices are deceptive, and their refusal to address this issue is outright theft.

If you value your money and time, stay far away from this company. I will never shop with Columbia Sportswear again and strongly urge others to do the same. This company does not care about its customers or their hard-earned money.

I ordered a winter boots from columbia sportswear. The boots never came and they said to reach out to Ontrac whIch is the company they used to deliver. I did not get in contact with them the phone rings out and no one is there to help you.Columbia refused to give me the payment i made for the boots or to replace the order. DO NOT ORDER FROM THEM.

Absolutely the worst boot I've ever bought started falling apart the first day I wore them tried to warranty them they say it will take up to 6 weeks this is absolutely unacceptable to me the lugs on the tread are literally falling off as I walk and this is the first deer season wearing them not even 5 miles on these boots don't see how the hell they even sale anything with their name on it I know for a fact I will never purchase anything with the Columbia brand on it ever again worthless company that don't stand behind their stuff

Returned a new swimsuit for size. Given a $8 store credit for a $40 item. Steve from the Rehoboth store is the worlds worst rude, condescending customer service rep. The corporate people are useless and non responsive. Never buy from Columbia again.

Bought shoes for my son for Christmas. Less than 10 wears and they are falling apart. No worries, warranty covers them...but you have to pay to ship them back and then you ONLY get credit back. The process to even find out this is what you do, is ridiculous too...spent probably 10 hrs (added from multiple days) trying to get a clear answer on how to get a refund for shoes that were ordered and never arrived and then multiple chats on warranty and on hold at least 2 times. Different answers each time! Final person was like it is easy, you just print out the form, put order number in it and mail it to them...ON YOUR DIME for defective shoes! Not happy.

Items are to ship five to seven business days. However you don't get your item in that time and you can't cancel. This company should be under investigation for class action lawsuit. Consumers should not have to deal with the unprofessional shenanigans. Customer service reps are scripted and useless.

Columbia Sportswear offers high-quality outdoor apparel and gear for all types of adventures. Whether I'm hiking, skiing, or camping, Columbia's products keep me comfortable and protected from the elements. I appreciate the innovative technologies used in their clothing, such as Omni-Shade sun protection and Omni-Tech waterproofing. The prices are reasonable, and the lifetime warranty ensures peace of mind