College Board

If I could give this organization zero stars I would. My children are registered in the AP chemistry exam. Two months ago I ordered 2 chemistry manuals from their online store. It was international shipping to Canada. Not only did they fail to send me the books, they sent me a digital SAT guide by mistake. It has been two months of trying to deal with them and they still have not refunded me or sent me the right books. They are now, two months later, asking me to ship the SAT book back via international shipping in order for them to process any sort of refund. I have asked them to elevate it to managers, but apparently you cannot talk to a manager because managers are only available on their backend system by email to each other. So I have gone two months without appropriate textbooks or support for my children while having paid hundreds of dollars that has not been refunded (or serviced) and they are trying to penalize me more by forcing me to pay more money for very expensive international shipping instead of sending the mistaken book back on their own Purolator account. This company has zero accountability and their customer service is worse than the airlines.

Educators: please do not subject your students to this group. Currently, my high school student's grades are in jeopardy because his teacher assigned something that can only be done on the College Board website. But he can't log into the website, and there is no solution available. College Board won't respond to emails from myself or my child/student. They won't reset a login code. Multiple phone calls to customer service have found us on hold for over 45 minutes. They simply won't respond. Seems like a lost cause to me! Avoid, avoid, avoid.

I've been on the phone for 48 minutes trying to merge my childs two accounts. This should not take this long. I'm still holding. There is a major language barrier. The CS rep spelled my name back and said "K as in cancer, E as in elephant."

Are you kidding me?

The college board has been one of the most frustrating and poorly run organizations I have encountered. There was an issue with my daughter's SAT scores not being released and in my three phone calls, the agents state that it will be resolved, however there is no follow through on their end. Each time you call, you get a different agent and you cannot work with the same person. I don't have any confidence in the verbal commitments from their agents who make promises to resolve the problem and get back to you since they never do what they say. She will move to the ACT from this point forward. The college board plays an important role with students and families and their service is very disappointing.

These people SUCK. We paid for and "secured" a spot for SAT testing. About a week before they reached out and flat out cancelled it. "Capacity issues" poor kid had been preparing and now will need to take in the middle of the school year and not over summer.

The "forgot password" process doesn't even work. For a long time I wasn't even allowed to log in because this website was so buggy, and kept sending me in an endless loop of errors. And they haven't done much at all to fix it.

Terrible customer service. Corrupt monopoly. My son studied hard for SAT exam, and they cancelled a few days before with no reason. They do not care to offer an alternate location. When I complained about this, I was talking to a wall blabbering about the agreement we sign during the registration. How convenient. This monopoly should be ended to get some respectful customer service.

Horrible customer service. They collect all the fees and the minute you have an issue and call for help you will sit on hold for over 45 min. And still can't get through to someone. Congress should be investigating them because they are obviously scamming the Americas collage students.

As others have mentioned, this website is broken. There are only two probably emails and phone numbers I would have used to set up account. I keep trying to reset password but I never get sent a link or sms text message. I called customer service which was a young teen girl who had no idea how to help. She asked me for a security phrase which I do not remember having to put in at setup. I asked her to confirm the email address I was using, as I wasn't getting any responses back. She couldn't do that. Couldn't tell me anything because I didn't have a catch phrase. When I asked how am i going to register my kid...she said, just keep trying...Unbelievable.