Coinbase

How would you rate Coinbase?
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California
1 review
1 helpful vote
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Coinbase is garbage
January 16, 2025

Coinbase.com is f****** garbage. I've spent the last 8 months trying to reset my 2fa verification re-input my IDs re-input my social security information and they still can't figure out how to get me into my account. I am 100% certain this is done on purpose. Do not use coinbase.com they are a f****** fraud

Date of experience: January 16, 2025
Netherlands
3 reviews
0 helpful votes
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Crypto Scammers
March 9, 2025

My Stolen funds recovery would have never be successful without your support and hard work. I feel blessed to work with such an incredible and talented person like Cyphertracer.com I knew that you could do this. Keep up your excellent work in the future. You are a perfect example of a good, dedicated person.

Date of experience: February 3, 2025
Virginia
3 reviews
4 helpful votes
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ZERO Customer Service
January 8, 2025

Stay away from Coinbase. Virtually ZERO customer service - you cannot reach a person on the phone. My two-step authentication got screwed up, so the only other way to access my account online is to verify it is me by taking pictures of my ID and taking a video. I've tried it 4 times with two different IDs and each time it says unable to verify. So, I'm unable to access my account and cannot contact anyone.

Date of experience: January 8, 2025
Texas
1 review
0 helpful votes
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COINBASE
January 21, 2025

I was locked out of my account from id expiring, I uploaded new Id now I am completly locked out to where it only goes to id verification page. These $#*!s that work on their support team think they are funny, they are just $#*! holes. So now money that they took from me while my account was suspended is locked on my coinbase after they issued me a refund then proceeded to lock me out completely. I have never been treated with so much disrespect in my life. So if you want to get your money stuck on their bull $#*! site go ahead and sign up. And if you have any complaints dont contact support they will only lock you out of your account to where you have no access to your funds.

Date of experience: January 21, 2025
GB
1 review
0 helpful votes
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They are big scammers don't trust this company lost $250,000 with them and reported to the United National Federal Financial services { "ᙎ ᙎ ᙎ.3 3 6 9.ᙓ ᙀ"} for immediate successful refund

Date of experience: January 16, 2025
Florida
1 review
0 helpful votes
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No Customer service, NONE, just Chat A.I... not even a Email. Trades cost 9.99 for $500 trade. Would not have gone here if i knew there was NO way of contacting them

Date of experience: January 24, 2025
Germany
1 review
0 helpful votes
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Terrible experience
February 8, 2025

Be mind fool wit who you trust with you money. Else you well lose all you got to some group of people and their customers care are very rude and they have been snubbing my call since i had issue with my acc. I was lucky some one help me and introduce me to GAARD.IO for me to write a report about my issue, and guess what? After so many investigation i got my funds been refunded back to me all thanks to them for their help i would advise you with confidents to contact them if you have issue with your accounts they can help depending on the issue

Date of experience: January 13, 2025
Pennsylvania
1 review
1 helpful vote
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Read carefully…
February 3, 2025

If you too are battling withdrawal or scam issues from Coinbase, just go on to the website on my display picture because they have been helping lots of people.

Date of experience: January 10, 2025
Norway
4 reviews
2 helpful votes
Follow GO TO ReviveCrest.com for Help l.
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If you want a hassle free experience, get help from (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).! Their customer service is outstanding genuine, attentive and dedicated. They helped me recover my stolen asset with ease and I'm so grateful for their support.

Date of experience: December 30, 2024
California
9 reviews
67 helpful votes
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Don't trust this company they are legitimized thieves! Before you click that final transaction button make sure you check the details in the fees Coinbase charges you. There are two fees, a transaction fee and the spread fee. Pay very close attention to the spread fee, I was charged over $500 on a $2,700 transaction to convert Ether into Bitcoin. That's a whopping 18.56% commission. When I was going through the process I swear to you they said the spread fee would be ~$28 and by the time the conversion was over that fee went up to over $500, that's almost an 1,800% increase!

To make things worse their customer service chat line will try to give you confusing answers in an attempt to shut you up. Instead of giving you actual numbers from your account/transaction they give you decimals, not even a percentage, they make you go through some calculations instead of just giving you a simple answer. You need to ask yourself if keeping a Coinbase account is really beneficial to your financial plan, paying nearly a 19% commission is detrimental to any sound financial planning. Coinbase will tell you things like try trading during less volatile times will have a smaller spread fee. For the last two hours the price of Bitcoin has been in the $97,000 range, does that really sound like a volatile time to you and yet that was the reason I was given as you can see in the screen shots I attached. Now that Coinbase is a public company they are responsible to shareholders and not account holders, that's a conflict of interest. Are sky high fees really part of the future for decentralized finance and if so why is that better for the general population. I can buy stocks without any fee, I can withdraw my money from the bank without any fees so why would I pay a fifth of my investment to fees. The way my transaction went I am in a negative position until bitcoin hits $100K. Why would anyone agree to that. I suggest you find a wallet with lower fees or at the very least find a wallet that's more transparent about their fees. If it was presented to me clearly I would never had completed the conversion. Protect yourself and avoid doing business with Coinbase!

+10
Date of experience: February 15, 2025

Overview

Coinbase has a rating of 1.2 stars from 809 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 51st among Centralized Exchange sites.

service
333
value
301
shipping
108
returns
128
quality
292
This company does not typically respond to reviews
+154