ClutterReviews 49

This storage company is the worst, they are very unprofessional I suggest No one use this company.you will thank me later.You all have been warned.

Honestly don't use and organize storage yourself. The whole experience with them has been shocking, from pick up where they tried to con us into paying tips twice, to storage being kept so far away from NY to then not delivering your stuff (the area in which they drop off is tiny). Then when trying to arrange pick up you have a militry small window in which to get your stuff on a schedule which is terrible. I couldnt arrange a SINGLE time to collect any item in the whole of DECEMBER 2023!

Go on Reddit- or believe these 1 star reviews. This company is a complete scam and will charge you hundreds even thousands of dollars more than that say. I NEVER used the service, I inquired and added my card to set up an account, and I have been charged over $500. They set up a date without you picking, send 0 email reminders or texts, then charge you for their "service"

Will not save you money, but rather drain your bank account. Awful company. Awful customer service - honestly, rot in hell Clutter.

*** SAVE YOUR TIME AND MONEY - THIS COMPANY IS A TOTALLY SCAM. WARNING! WARNING! WARNING!
I have been using them for 8 years at the beginning their rates were reasonable when I electronically signed my contract was $ 95.00 monthly with no rising prices ever. When COVID hit I received a bill w raise, I called customer service it was alloaed through my contract which was a lie. I requested a copy of my contract but never received it. The following year another raise I called again per this new csr The company was sold to another store company and I never received a letter that they were under new management, a new contract, and never received any letter or document stating the prices will be going up every year. So today (09.5.23) I had a schedule to deliver my stuff Clutter canceled my delivery and charged me $ 200.00 with the stupid excuse that I did not answer my phone. First customer service wanted to confirm my number, then she said the number she had was different from the one I gave to her ( I never changed my phone number) then they refused to refund my $ 200.00 and told me that I needed to call to re-schedule the delivery. The supervisor named Ojan refused to take the phone call and talk to me. I called Clutter 8 times nobody here in the USA took responsibility and kept transferring the phone call to India. Oversees the Indian people do not help, do not offer any solution, and keep repeating over and over the same BS.*** DO NOT DO BUSINESS WITH THIS COMPANY THEY ARE A SCAM

DO NOT USE THIS SERVICE! I am beyond furious with Clutter's terrible moving AND customer services. They have caused me nothing but headaches, stress, and financial loss. Their so-called "proprietary end-to-end technology and digital experience" is nothing but a facade to cover up their incompetence and negligence.

During my move with Clutter, they lost almost $900 worth of items, including my blender, pots, pans, and other miscellaneous kitchen items. They also broke my ottoman, which they admitted fault to, but only offered me a measly $38 in compensation (mind you it's going to cost me $200 to repair). Such insult and it shows just how little they care about their customers.

Their "Limited Security Warranty Policy" is a joke, offering a maximum of only $1.00 per pound in aggregate per person. This policy hardly covers the full extent of the damage that I have suffered.

Oh and how much was the move? $2,800!

I strongly advise against using Clutter for any moving needs. They are unprofessional, unreliable, and downright dishonest. Save yourself the headache and look elsewhere for a provider that values their customers and their belongings.

They took over for makespace and broke my piano and would only reimburse $57. I had dings on all my furniture, broken glasses, plates and my couch wasn't wrapped up when delivered. It's disgusting they can break a $2k piano and pay $57. :(

It's a shame that my experience with Clutter was so abismal that I have been driven to write this review. To put it simply: Clutter was dishonest and unhelpful at every step throughout my moving and storage experience. I purchased 20 plastic storage containers that were ready to go along with 20 other items that were packed in boxes, a couch, TV, and 5 other large items in a 1-bedroom apartment. Their team, while comprehensive in protecting the items, took *6 hours* to move my pre-packed apartment items. That is in contrast to my partner who used a different service with similar items that took 48 minutes end-to-end. Remember that you pay for their movers by the hour. The only premium benefit that Clutter offers is inventory visibility and control, but they did not open any of the pre packed boxed for the pictures, so I now need to pay for multiple boxes to be shipped to me to find one item.

As a sad conclusion to the saga, I paid for a 10x10 space because that was more than sufficient from my measurements and visibly from how my items were secured in their truck. Upon receipt of my items, they immediately and automatically doubled the space to a 10x20, doubling the monthly cost without my consent. The reason is because their storage unit height is **4 feet**. This is in contrast to the industry average storage unit height of 8-10ft. Clutter pricing is opaque and deceptive. Please be careful before electing their services.

I spent thousands storing my belongings with them over multiple years and when I received my items back EVERY single piece of furniture was destroyed. Not damaged, destroyed. Chair legs snapped, cabinets smashed and my couch was so moldy that it had to be thrown away because of the smell.

The damage is well in excess of $10,00 however the team only offered me $700 in damages which isn't just insulting its illegal. I was never offered the option for additional insurance like many other people.

I'm now heading into the weekend with no furniture so am required to rent some in the meantime whilst this issue is resolved. I'll be sure to add this expense as part of our ongoing dispute.

Whats worse is that their team said that movers were INTENTIONALLY damaging items when they heard that MakeSpace was being acquired by Clutter.

Please feel free to reach out to me for any specific as if the matter isn't resolved in the next few days I'll be filing a class action lawsuit.

The team was really great and got tipped well. I did not have a convenient time to provide an inventory or walkthrough and they mentioned that Clutter said there were "38 pieces of heavy furniture" but even without that furniture the benefit was really in the whole move being completed in far less time than my 6 hour estimate for a crew of two making the added cost of a third worthwhile. I recently followed up with a second company for a short house to house move of some remaining items and the difference in professionalism in favor of Clutter was very clear.

The entire experience, starting with identifying size options and getting a quote, finishing with pick up and visual documentation was seamless and simple, with no surprises. I also love that you always know how much room you have left in your space and what can fit. Movers themselves were great - they were fast, efficient and careful with my items. A great experience.