Catface Blog

It's a pity that you can't rate less than one star.

I don't recommend anyone to mess with this online store. They are 1000% crooks.

First of all, you will most likely never get your product.

Secondly, if you get it, it will take a very long time, and also be prepared for the fact that your order will turn out to be absolutely not what you wanted.

Third, you will never see your money if you try to return the product. Also, you will simply be ignored.

Remember that an attractive picture is just an image on the internet and there is no way for you to verify whether it is a real existing store or just a trick of fraudsters. In any case, my experience and the experience of other customers of this store confirms the second option.

This business owner does not value customers. She will take your money and not send you the correct product. She will ignore emails and only respond via WhatsApp. She will not work to give resolution. Once she has your money she no longer cares.

This is now the 3rd time I order from this brand - unfortunately always with the same experience.
The company gives the customer multiple delivery options. I did chose to pay for express next day delivery.
Not even once did the item arrive within one day - the average was 5 days.
When I received the item it realised, they made me pay for special delivery but ship out the item with a normal 2nd class lable.
- the worst part, the registered company address is only 17 mins aways from me.
I contacted them multiple times and asked if I can pick it up, without any response.
After a while she replied saying she'll add the postage costs as a discount to my online customer account - what she actually did was she deleted my customer account!
Besides that, I ordered a light ginger braiding hair which looked amazing on the website-what I received was a dark black/burgundy braiding hair. I messaged them and did send a picture, the answer I got was '' yes that exactly as advertised light ginger ''!?! She clearly did send the wrong colour but wasn't willing to sort it out.

I bought a large pack of emerald hair of Esty (£18.00 +pp) advertised as a pack of 3 according to the picture and use of wording large pack. When it arrived it was just one pack of hair and also not as dark as advertised (nothing in the description to say just 1 pack). It has taken weeks to get a response with regards to how to go about getting a refund. Only to be advised that a refund cannot be issued because of the covid-19 pandemic; they are not able to accept returns. Funnily they do not have a problem with false advertising or posting items in a pandemic. Just with taking them back. Pointing out the large corporations (Like Amazon) have accepted returns at the heights of the pandemic, so please explain why they are not able to, I was advised that I can purchase more hair at a 20% discount.
Disgusting and disloyal company - buy from a company that provides ethical customer service even if it costs more.
Unfortunately i have to give this company 1 star just to be able to submit this review. But i rate it genuinely a ZERO

Absolutely the worst experience with buying hair I've ever had. I ordered 5 packs of Burgundy candy hair in 30in. I was so excited because the hair on their website was gorgeous and they were a Black-owned business. So, I was trying to support my fellow queens in the UK during the pandemic.

Flash forward to me getting my order, its completely wrong. They sent me 5 packs of Black Pink Candy hair in 24in AND 5 packs of Black Pink Candy hair in 30in. None of the color I ordered was there!

However, I felt bad for them sending me extra product. So I reached out to rectify the situation. They got back into contact with me after months of silence, and then demanded extra money from me than what I owed them. I proved to her that she was completely off the mark with the price. And I mean like an extra $50 off the mark. And proceeds to say that I wouldn't be complaining if they were a white company. Ma'am, you obviously don't know who I am. I've complained to white companies, repeatedly, and they've rectified the situation. You are just trying to get more money from me!

Absolutely insulted, and I'm NEVER buying from that company again!