After ordering an item and waiting a couple of weeks, the wrong bottle arrived. While customer service tried to resolve the issue, I was disappointed to learn that the item was unavailable and nothing could be done. I was sent a return label to ship the item back for a full refund, but again was disappointed that they didn't offer a gift card or additional credit (above and beyond a refund) as a way to acknowledge the inconvenience.
I called Cask Cartel customer service prior to placing my order to find out an approximate delivery date, because this was for a special occasion. I was told 2-3 weeks. I placed my order on December 17, hoping to get the shipment by New Years. It came Jan 9. It was later than I hoped, but the surprise was still there.
The purchase date was 12/10/2024 with a delivery date of 12/20/2024. This was a christmas gift. I called the company and they told me the item shipped 12/17 however, no tracking number. I never received any tracking information and the Christmas gift arrived 1/10/2025. Due to lack of communication I put in a charge back. Now I have to change the chargeback as it was delivered. I would have appreciated some customer service and follow up. I won't order from this company again.
It was my first time purchasing from the company. Overall it was a pleasant experience, except that I didn't think it was going to take so long. I've ordered on December 5th (as a Christmas gift for my husband) and I ordered especially because it said "get it by December 16th". I didn't get it until January 6th which was a little bit disappointing but the bright side of the experience was Luke who assisted me and helped with my questions and concerns. I will definitely be buying again, I just wanted to point out the little bit of disappointment and misinformation about the delivery date. Thank you.
Although our original order not avail, t customer service went above and beyond to remedy the situation in a satisfactory and timely manner.
Thank you we loved our tequila in its unique ceramic bottle! Thank you.
I was looking for something specific and only order cause stores in my area were sold out. Price was $100 more than at the store plus I had to pay for shipping,
It took a while, but this was a rare liqueur and came well packaged with no incident. Satisfied but did not receive a shipping notification so not 5-stars.
I quickly ordered this without reviewing the company. Then became skeptical after seeing the reviews. However, after one email and updated tracking, I received my bottle well in time before Christmas. I will defiantly be ordering again for hard to find bourbons. Thanks Cask Cartel.
I ordered what is considered rare wine where I live and needed to wait. Mildly skeptical. Wonderfully pleased and my news made my Christmas Eve! Recommended this company to my friends already! Grazie!
We had successfully sourced a cult wine through Cask Cartel. Our local liquor stores don't stock unusual things like Tia Maria, only Kahlua, which lacks any subtlety. They found us two bottles and got them here a week before Christmas. I also found a magnificent and rare bottle of French Calvados (A prized Apple Brandy from Normandy that's magnificent with apple crepes.). These sophisticated treasures arrive very well packaged by air freight. It is a wonderful service and we will be using it often!
Overview
Cask Cartel has a rating of 4.2 stars from 981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 11th among Food & Drink sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members