Do not whatever you do use this company! I sent my iPad. I received an email from Cash My Phone claiming the charge port was faulty… and offering me a reduced payment I wasn't aware of any fault but since it wasn't needed I accepted the reduced offer, I still haven't received the payment… emails abd calls go unanswered and now emails bounce straight back undelivered! Don't believe the 5* reviews. They're writing them theirselves!
Do not believe the five star comments they are most likely fake. They offer high prices then send you an email telling you the phone was in poor condition every time. Reduce the price and then never pay. No response from emails or phone calls. This company needs to be shut down. Do not use ever.
PLEASE, PLEASE do not use this site. I sent a brand new iphone 5 to them and firstly they sent back an email saying that the condition of the phone did not match their terms and conditions... honestly, it was brand new and posted in a dozen layers of bubble wrap! Suspect this is a standard reply they give to everyone regardless of the condition of the phone.
They offered me 15% less. I was cross at first but some money is better than none, so I eventually emailed back accepting their reduced offer.
Since their standard reply I've heard absolutely nothing. No money, no communication whatsoever - they don't pick up their phones, they don't reply to emails. This company is a complete scam and should definitely be closed down. I'm wondering how I can get my phone or my money back now.
Absolutely horrendous company!
I paid to send them my phone on Special delivery which cost me £7.15! Initial offer was £120 which they reduced to £90 on testing and inspection! ( My phone was in perfect condition!)
I have phoned and left 3 messages on a voicemail service and had zero response, to top it off i have now sent them 3 emails and guess what no response either.
I have received no payment for my phone and neither have they sent me back my phone.
I am taking a trip down there tomorrow as fortunately for me they are not that far from my home town. God help them is all I can say!
All these perfect reviews on their site clearly are fake and prob posted by them themselves!
Beware DO NOT USE THIS COMPANY!
Do not trust the offer price, as even if you have a 100% prefect phone, they will definitely take off at least 10% of their offer.
I sent a perfect phone to cashmyfone, with no external damage and in total working order. After 6 days of hearing nothing from them, they emailed reducing the price by 10%. They offered no explanation as to why. In my view they didnt offer an explanation because there was no reason to deduct other than the fact they were ripping me off.
I would also note that i then tried contacting customer services several times over the course of a 3day period in which i never got a response.
If you are willing to take at least a 10% hit on the offer price and wait a long time to receive your confirmation email and monies then they may be okay to use. If not, forget them...
Sold my Old phone to this Company. The process was very simple and good communication by the Team. I have other phones to sell and would recommend them to anybody who wants to sell their phone without any hassle.
I was looking for an upgrade over my current iphone 3gs to the iphone 4s thats when a friend of mine told me about this site cashmyfone i looked at what they were offering and thought it was a good price for a used smartphone i ended up recycling both mine and my wife's htc mobile phone to them! Payment was sent fast and hassle free would use again..
Never ever use this company! We made the big mistake of not reviewing this company before using them. We sent an iPhone 4s 16BG off to them a month ago after receiving a quote of £170. A couple of days letter e-mail response stating they where knocking 15% off for "excessive wear and tear" reluctantly accepted the offer and as of yet we have not received payment. They do not answer the phone or respond to e-mail. This company needs to be shut down immediately! We are contacting trading standards and action fraud as this company are criminal. What they are doing effectively is committing fraud.
Taking Service from CMF for second time, once again the service is very Concise and Fuss free. It is the easiest and fastest way to recycle your phone and it doesn't cost you a penny and you will get your money in your bank account. It's just of entering details of your phone etc., online and leave the rest. Their freepost packet is with you within a couple of days and all you have to do is put your phone inside following the instructions given and the rest will be take care by CMF.
DO NOT send your phone to this company. I sent my phone on 30th April 2013 it is now 30th May 2013 still no money. When contacted they state they have not received my phone! Yeah right. Suggested I claim off the Post Office.
Overview
CashMyPhone has a rating of 1.6 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. CashMyPhone ranks 57th among Sell Cell Phone sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members