Overview
CarShield has a rating of 4.2 stars from 4,523 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop and great experience. CarShield ranks 1st among Auto Repair sites.
Went to start and ignition locked up. Called and reported claim to Car Shield and handled smoothly through my local mechanic. No problems and car is back in use thanks to my repair shop getting vehicle in quick and repair completed. Thank you for Car Shields quick response with repair shop.
Overall I am happy because I saved $7367 on a transmission plus Car Shield paid for a car rental for 10 days. Around $460 for the 10 day rental. I loved that. However, I had to pay approximately $1,300 out of my pocket because Car Shield wouldn't cover the dealership labor hours to remove and replace the transmission. That I am unhappy about. Other than that my experience with Car Shield has been wonderful. I have used them on one other repair and it was exactly as advertised. I paid $100 and Car Shield covered the balance, Very happy.
Robert, we appreciate the time you took to leave a review. The contract does explain that all parts and labor hours are verified per nationally recognized labor guides. We are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
My recent experience with Car Shield was one of comfort and convenience. When my check engine light came on,my anxiety went through the roof because my first thought is always,"How much is this going to cost me?" I was so grateful that the repairs were covered under my warranty! Everyone needs such assurance.
Kelvin, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
I've had several conversations with people at Car Shield in the past few days and I have been very stressed out! I re-read my book to make sure that heater repair was covered and it was just crazy to me that myself and my mechanic were getting a big run around. Finally the last phone call I made apparently made the difference and the repair is being done
Anne, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
Took a couple of days but figured it out. Could never speak with same person twice so had to go over situation each call. To have the same agent for entire claim would be beneficial. Companies don't seem terribly enthused to use but eventually come around. Work got done. Direct payment to garage doing the work and with no hassle. Not perfect but more confusing than difficult. I'm completely happy!
Jo Ann, we appreciate you taking the time to share your experience about your recent claim. Reviews like yours, help us to identify and target the areas where we need to improve. We are always working on providing better services each day to ensure a better customer service experience. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Wonderful customer service! Very informative and very eager to help and relay information. Had a few questions that were not able to be answered, was promptly called back with answers! 5 out of 5 so far!
Kalan, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
Very helpful and professional. The customer service person Went above and beyond on the information that was given to me. I had never filed a claim before, so I had many questions, and she answered every one of them.
Georganna, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
Not happy with this company! They are refusing to pay the mechanic. Premium customer service is a joke. They're saying the rates of shop is not in their price range. Very disappointed. Will not recommend them to anyone! False promises and low expectations of how they actually speak to us over the phone. Very rude! Misleading and not trustworthy.
Stacey, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
I did not attempt to get a rental because I had limited funds. I didn't realize that it would take 4 days to complete my repairs. Luckily I had a friend from church who let me use their extra car for transportation.
Overall it was a good experience.
Lucinda, thank for your review. If you have any questions regarding the claims process or the benefits of your policy, please don't hesitate to give us a call.
I have had Carshield for 3 years,I just put in a claim for $5500 and was denied, our transmission would not go into reverse. What the hell is the problem, not as advertised. Everyone I can talk to will know of this sham.
Leon, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the part that was needed for the repair was not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Randy, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!