“My background allowed me to get involved in volunteering. I thus have a global vision of the functioning of a company and the interaction between its professions. I propose to put my experience and knowledge at your service.” read more
Lutheran Life Villages in Fort Wayne at Pine Valley is excellent. My sister is very happy there. Lots of activities. Staff is very helpful and happy. Food is very good. My mother and sister were at Lutheran Life Villages on South Anthony in Fort Wayne for three months. Some of their staff was were nice others need to find a new career. Food was at best eatable. Someone there broke my mother's bed. Some of my sister's clothes were lost or ruined so we had to replace them. They had an issue with mice! Tiles falling of the walls in the shower rooms. I would not recommend that particular facility.
They were eager to help. They gave good advice. Only downfall would be overwhelmed with responses. Might not be a bad thing but just felt overwhelmed.
Caring.com rejected a review I submitted on The Kings Daughters and Sons in Bartlett, TN because my experience was too detailed resulting in an alleged wrongful death. It appears the only want ti hear about great staff, good food, and cleanliness. Caring.com has a peculiar way of showing just how much one's review matter…especially when that rating interferes with how they get paid. Prove me wrong!
Hi Gwen, We appreciate detailed reviews of all ratings and require original content (per the review guidelines, we do not publish reviews that are copy/pasted from a different website). Your review submission wasn't declined for being detailed or negative — instead, the review submission we received from you included other people's content published on multiple other websites (with those websites' links included, other people's names and reviews copied, provider responses copied, some gibberish/incoherent text, and other content outside the guidelines for publication on our site because it wasn't a coherent, original review about your firsthand experience with the nursing home's senior care services). Our team is happy to help you, though, via our customer service help desk or reviews@caring.com so that you may get a review published on our website that is within guidelines and isn't libelous (for example, doesn't contain unproven criminal allegations and other people's content). Thank you!
I posted a review on Caring.com about a Senior Rehabilitation Center that was allowing patients to lay for extended periods in soiled clothes and bedding and where my father broke his hip because of a fall. Caring.com refused to post my review on their site because it was negative:
"Hello,
Thanks for visiting Caring.com and submitting a review of Rehab and Healthcare Center of Cape Coral on 02/22/24:
We declined your review for publication because it didn't meet our guidelines. Reviews on Caring.com can be positive, negative or in-between, and must meet those guidelines to be published."
Amazing that they refuse to publish the truth to their viewers and people who would visit their site looking for a place to send their loved ones. I can only assume that Caring.com has some incentive to not publish negative reviews to companies that advertise with them and for that reason, you cannot trust the reviews you see on their site.
I received a call from Sarah and she took my info which she shared. We agreed on a budget and people from many places called and hung up on me because they were over my budget. She never called back but did send emails asking me which place I chose. I found a social worker that helped me choose a community that fits my parent's needs and is within budget. Caring.com didn't help at all, they just shared my phone number (none of the info I provided about my parent's needs), I could have done that myself on the internet.
Hi Maria, Thanks for your feedback, and sorry to hear that you had some unpleasant phone interactions with some senior living communities. If you contact community@caring.com, we can further research the free referral that was made for you, listen to the referral call recording(s), see any communication you had with Sarah, and address any areas for improvement if/as needed. We'll also be able to look at budget details that were shared with the senior living communities in making a referral at your request, and revisit the content of any specific emails that were sent (for instance: as standard practice, our referral emails to communities on behalf of seniors include a lot more detail than just a potential resident's name and phone number). We hope to hear from you directly soon so we can further research and resolve these concerns you've mentioned. Thank you!
I submitted reviews for 2 nursing/rehab facilities both of which were honest evaluations based on actual experiences. The reviews were not positive. Both were rejected by caring.com and were not published! They were written in accordance with their guidelines as well. It appears that this website protects bad facilities by not publishing negative reviews about them so do not trust the reviews that you read!
Hi Vigilant, Please contact reviews@caring.com for help publishing reviews on Caring.com. We are a neutral host of consumer reviews and seek to publish as many as possible. Our decline notices are reply-enabled to help you get support from our team as well. Some of the decline notices also include specific decline reasons and a quick link to re-submit. If the review had multiple concerns, you may have received a general decline notice and our team can provide you more info. We hope to hear directly from you so that we can help you get 2 reviews published. Thank you!
They refused to share my review of a rehabilitation facility for elder abuse and neglect because it was deemed " libelous " so of course, the only reviews they share are five-star or 4-star reviews. When I called them out for their dishonesty, they started harassing me because I would not back down. They are still harassing me. I really hope people do not turn to this website for any truth or entrust their family members to anyone this site recommends. I have filed a police report for the harassment after telling them several times to not contact me.
I tried to do a detailed negative review of a memory care facility that is on Caring.com's website. The facility refuted my claims, provided outright incorrect "proof" that my claims were incorrect, and thus Caring.com refused to post my review. So just be advised that Caring.com's reviews of facilities will greatly favor the facility being reviewed. The point of reviews is to be informative based upon the customer's experience. Caring.com does not provide impartial and nonpartisan reviews.
Hi Scott, Caring doesn't "take sides" or favor one party over another in a reviews dispute — we're a neutral host of consumer reviews. Once a review is published as meeting guidelines, we don't simply remove it based on differences of opinion. Instead, senior living communities must provide (in writing) substantive factual counter to a consumer's allegations before we'll remove that review. And we can receive written substantive documentation from consumers in the reviews dispute too, so you may contact reviews@caring.com to have your case re-evaluated (we'd like to see the documentation that supports your fact-based allegations in the review and factually-supports that the community provided "outright incorrect proof" in their counter). Consumers can (and do) share their negative customer experiences in reviews within guidelines; but making false or factually-inaccurate claims against the senior living community can be potentially libelous (and therefore outside guidelines). Please contact reviews@caring.com for further assistance, such as help re-evaluating your reviews dispute outcome and/or help publishing an updated review within guidelines. Thank you!
If you are a residential home care for seniors or assisted living facility you will lose your money paying $269.54 per month. ($249.00 + $20.54 Tax)
Of course you cannot find my account in your data base because I am using my personal account.
In 6 (six) months we don't have one single tour for our comunity, we received 7 referrals total. After we receive a referral you guys canceled every single time. I understand that nursing home and big facilities have priority for your referrals. And also based on client budget you guys have favorite facilities, too.
I know exactly what happened because two of my family friends contact you guys - caring.com and find out how your agents proceed in order to place a resident for the same area (zip code).
Hi Jen, We hope you'll contact community@caring.com so we can better address your concern. We searched our records for both residential care homes and non-medical in-home care agencies, and were not yet able to identify and validate your account with us. We are commonly mistaken for another professional caregiver website that has different rates than us, and we provide a lot of support for our partner agencies and communities to help them realize ROI from their advertising (with testimonials from those who've had great success advertising on Caring). We hope to hear directly from you.
Hiring Home Instead was one of the best things we did for Wayne, who suffers from severe Parkinsons. Wayne looks forward to Deon (his primary care giver) and Mike (who usually does Saturday's). He feels comfortable and safe with both of them. Wayne is a very independent person so he was uneasy with having a caregiver at first. Both Deon and Mike treat him with respect and this makes a huge difference. We feel as if they are family. Having this kind of service is expensive but is definitely worth it as Wayne is able to stay at home and not be in a care facility. I certainly would give them 5 out of 5 stars.
Overview
Caring.com has a rating of 2.7 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Caring.com most frequently mention assisted living and nursing home. Caring.com ranks 1st among Senior Housing sites.
“My background allowed me to get involved in volunteering. I thus have a global vision of the functioning of a company and the interaction between its professions. I propose to put my experience and knowledge at your service.” read more
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! We'll be sure to consider it in helping others as well. Also, thank you for the reviews you posted about senior living communities on Caring.com too!