The company has garnered a predominantly negative reputation among customers, primarily due to significant issues with order fulfillment, shipping delays, and a lack of responsive customer service. Many customers report receiving incorrect or poor-quality products, with little to no communication from the company regarding their orders. Positive aspects are scarce, with few mentions of satisfactory products; however, some customers have noted good seed quality when they did receive their orders. Overall, the feedback suggests a pressing need for the company to improve its operational efficiency and customer support to enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
They sent me the wrong product and I didn't find that out until a blossom opened a month later. I emailed them twice, hoping to get the correct replacement, with no response from them. Finally tried calling but no one answers the phone. Very frustrating! Wish I had checked their reviews BEFORE I purchased my plant!
I ordered 4 oz of soybean seeds. Received less than 1/2 oz. Sent email message but no response. No phone number listed. Avoid this seller!
I ordered some live plants in November of 2022 and to date have not received them. Shipping label says backordered, but no updates. My ordered is marked as fulfilled. I have sent several messages with no response. I have even messaged the owner directly on instagram and still no response. Would give zero stars if possible. DO NOT BUY FROM THEM
I ordered two different types of bulbs in late July. The site said that they were "now shipping." They took my money and I never heard anything more. I made an effort to contact them for information and ---- nothing. Now that I see their ratings here, I realize that Caribbean Garden Seed is either a very poorly run business or a big scam. Don't waste your money.
They will take your money and tell you they're shipping soon, but they will never ship. Or respond to emails. DO NOT ORDER FROM THEM
DO NOT ORDER from this company. I ordered a packet of seeds to test out the company and boy am I glad I didn't order everything I planned to. I ordered the very first of June, Like the 2nd or the 4th. After emailing a few times asking when I could expect my order to process and ship I finally got an email saying it shipped a whole month later (website says nothing of delayed order processing). I received a tracking number but USPS has no record of it. After my "new" delivery date passes I recieve emails every day or so saying delivery date has updated showing another day or two to expect delivery. If you track it through Caribbean garden seeds email it says USPS waiting to receive the package.
It supposedly shipped out first week of July 2022 and here we are at August 14,2022 more than a month later and USPS still has not received the package.
Don't even bother emailing them, calling them or trying to contact them in anyway. You will never get them to answer the phone. In the multiple emails I have sent I got one actual reply asking my order number. Obviously this was an attempt to just push me off a few more days. Mostly you will just receive an automatic email the same automatic email that is sent to you every other day containing a fake tracking number and a fake new updated delivery date.
Any good reviews or even just not negative reviews of people claiming to atleast recieved they're orders from this company are affiliated with Caribbean garden seeds. My situation is not the only one. Multiple
People are having the same issues. You've been warned BUYER BEWARE!
I ordered one time before this one and they seem very sluggish in delivering, I had to write an email because my ordered was frozen in time in between their company and a carrier for weeks waiting for a label according to them but I got my seeds after a while and I decided to give them another chance, this time I ordered two different seeds but the order arrived incomplete, even the check list in the package said it was there but no, it wasn't, I immediately sent them an email but not a word, so I went to their site and went into their chat and nothing again, I even left the chat open for a couple of hours but nothing, I went back to emailing them but still not a word. These people get their money and then forget about their clients, apparently they don't care for their business, I'm starting to believe they are another corrupt company.
Ordered 4 seed pks for total of $10, had to pay $11 shipping. 3 wks later USPS says a label was generated but they have not received pkg. They don't answer phone. They don't respond to "chat". Going to dispute my order. They actually had the nerve to ask for a tip with the order and all the bad service reviews they get. Corrupt!
I placed an order for bulbs on April 26th. Today is May 9th and I still haven't received my order. I have been trying to reach out to them through phone calls, emails and chat messages and I am not able to speak with anybody. I am calling my bank to cancel my order and I will never order from these people again.
I suppose your company does not care about customer retention. I ordered bulbs last spring and you backorder a bunch saying they world shipped this spring. Many emails later and I have not received anything. I have ordered probably $600 in plants and bulbs but none from you because of your service and not fulfilling your promises. Maybe that is why you have such a low rating on the web. Order number CGS*******
Please file a report with a law enforcement agency or government organization if you live in The U.S.A.
Do not buy seed if you live out U.S. A even if you use PayPal.
Poison Owner
Ordered Sunday 3/13. Paid expedited shipping. Promised would ship in 2 buisness days. Invoice printed shows 3/17 so it didn't even ship until that day or most likely the next day. Just arrived today Friday 3/25 and 1/2 are moldy and/or squishy and unusable. For $33 shipped for 1 lb pf aji dulcet #1 "Fresh Pods" they say, it's a complete shame. Will not order again. Ever.
Purchased $49.00 worth of seeds and starter plants last 7/26/21. Received the seeds, they were mostly bad and got maybe 10% germination rate! I was told the plants were on back order. It is now Nov 2021 still no plants. After 4 emails, still no response. Found a tel no. But ring and ring and ring no answer. I've been scammed $20.00! Do not buy from this company.
I have a healthy green thumb. Dwarf zinnia and dwarf marigold seeds purchased from this company failed to germinate - not one. Zinnia and marigold seeds collected two years ago from my own stock were planted at the same time and are thriving. I should have stuck with the supplier I usually buy from and should have read reviews of this supplier prior to ordering. No response to email.
My order for 1 package of Trinidad pimento peppers was only 3.95 but the shipping charged 17.20. Seemed ridiculous for a small package of seeds, but to be sent to Spain so I paid it. That was April 30. May 5 I got a shipping order and tracking number but when I tried to track on ups the message was 'status not available. Number may be wrong or status update unavailable. Please check your number'. Now June 29 and still no seeds. Lost the summer growing season for peppers. Have sent emails asking about my order but haven't heard back. Do not order from this company. I think they are scammers.
This company can't keep up with demand. Customer service is horrible. I ordered seeds over a month ago. 2 days after ordering, I received tracking info. 20 days later, the company still hasn't pulled my order. They don't respond to emails. After many attempts they answered the phone and said they were very busy because they were receiving 2000 ordered a day, but promised to send my seeds"next week"... yet didn't even ask for my order number. I guess that's their standard response. That was two weeks ago and I still don't have my seeds, nor has there been any movement on my shipment. The seeds could have already germinated by now if they would have shipped them. I will never buy from them again since they don't know the meaning of customer satisfaction. If they can't fulfill orders in a timely manner, they shouldn't accept the orders, or at least have the decency to tell people to expect their shipment in about 2-3 months. Well, I'm hoping I have my order by then, but I'm not holding me breath. There are many seeds companies online, pick another one.
These guys are a bunch if crooks. They just take your money and then don't send the product. They create a phony shipping order that doesn't even come with a tracking number. They seriously should be looked into for fraud. I should've read the reviews before ordering because it has happened to countless other people. This company should be under criminal prosecution for fraud. Its ridiculous. Don't put money in these people's pocket. Go somewhere credible.
Answer: Not sure but they won't contact you back, number listed just goes to voicemail
Answer: They were suppose to have exotic seeds, but I believe they are a scam