Don't go to them for car history, they charged me $1 for the report and without any notice two weeks later I was told that I subscribed to their site and charged me $30 out of nowhere. I never clicked to any subscription and I never received any email about subscription either. Their customer service is the worst, I tried contacting them several times via email. Live chat and calling. In email and chat they tell you to call them but they NEVER once picked up the phone. Absolutely disgusted with this sneaky scamming and would NEVER recommend you to go there. Their car history report is not complete either. I would recommend trying car vin sheet, they are thousand times better.
You pay $1, then get charged a monthly fee you didn't sign up for. The bank tells you its fraud. Carhistory claims they'll refund you. It doesn't happen. Back-and-forth with the bank to get a new card, and remove the fraud charges from your account. Back-and-forth with carhistory for what is seemingly their own amusement, for nothing.
Save your time. Spend the $30 on carfax. This is a garbage scam.
They appear to be offering you a 1 time report for $1. Instead you get charged $23.95, and put into a monthly subscription at $23.95. It is very sneaky and misleading. Their customer service says they are gonna cancel my subscription and refund my $23.95 in 3-5 days. I will update if they do.
If they don't, I am gonna post all over the internet about this fraud. People just trying to get a 1 time report for a potential car they are buying, and instead they sneak you into a ridiculous subscription. Who in the world needs to run a ton of car reports every month for a year that it's worth $23.95/month
They advertise $1.00 for your initial report then $24.00 / mo. BS - They instantly charge your card $23.95!
I know this because my CC sends me notifications of every charge, instantly. So I called and complained and the guy was an Jack*** telling me that it states right next to the credit card info section that they charge you the $23.95. Again BS. I read it back to him just as it appears in the screen shot below and he said it's only a 5 cent difference. No kidding but it said the 1st report was $1. He proceeds to tell me that the $1 is a deposit. Does anyone else see "DEPOSIT" on this page? No!
In the end, this is FALSE ADVERTISING AND THUS A SCAM. By the time most people see their $23.95 charge - it's too late for a refund. STAY AWAY!
Hello Brian,
Thank you for taking the time to share how your experience with our company went and for voicing all your concerns. I am sorry for the mishap you encountered during the process and I also apologize for the inconvenience and frustration it may have caused.
Please allow us to make this right by reaching out to one of our customer service agents 24/7 at 1-855-482-6465 or contact me directly at manager@carhistory.us.org for a full refund as well. Hope to hear from you soon.
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Karmen
CS Manager
carhistory.us.org
Says $1 for first report but charges full monthly fee upon initial request for first report. I called number on my card to find out why it was declined. Carhistory attempted to bill $18.95 to my $10 prepaid card is why it was declined. I did see they posted a monthly renewal but I only want 1 report and was willing to cancel but not when I must request a refund. Does the first report really cost $18.95 with a full month subscription? I'd rather pay Carfax $40 than deal with misleading advertisers. Beware.
Signed for $1 for one car report. Was very surprised when saw a charge of $23.95 on my credit card activity.
Contacted customer service and was told I must accidentally upgrade my account for $23.95. Got a refund anyway. So beware very sweet deals for $1.
Hi Michael,
Thank you for taking the time to share how your experience with our company went. I am sorry it was not a great one for you. I am glad to hear you were refunded. But if there is anything else we can help you with please reach out to one of our friendly customer service agents 24/7 at 1-855-482-6465 or contact me directly at manager@carhistory.us.org. Thank you and have a great day.
Karmen
CS Manager
Carhistory.us.org
I was very happy with the services I got from this company when I was searching for a used car. These reports gave me a lot of information on the vehicles I was looking at and this helped me select a vehicle that had a good history. The vehicle I was initially interested in turned out to have needed some major repairs and my history on such vehicles often lead to them needing more major repairs after I obtained them. I feel they provide a great service at a very reasonable rate and recommend they be utilized for this service.
Hi Tom,
We’re so happy to hear you had a great experience with us. Thanks again, and we hope to serve you again soon.
Karmen Jones
CS Manager
carhistory.us.org
I purchased a report for $1.00. They charged me the $1.00 plus an additional $24.95. I called them and they said they would send me an email to confirm credit of $24.95. It's the next day and I have not received anything from them. Don't use this website!
Hello Ro,
Thank you for taking the time to share how your experience with our company went and we appreciate you voicing your concern. I’m sorry to hear you had an unpleasant experience with our payment process. We take all reviews seriously and will use them in our continuous improvement efforts!
Please allow us to make this right by reaching out to one of our friendly customer service agents 24/7 at 1-855-482-6465 or contact me directly at manager@carhistory.us.org and we will guarantee a full refund as well.
Hope to hear from you soon.
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Karmen
CS Manager
carhistory.us.org
Recently I have applied to this company because I needed a new car. My old one has broken down and mechanics told me that it would be better to acquire a new one and my old one has to be sold. It was very tough for me to say goodbye to my wheels, but I understood that it's life and there is always something that we don't really like. I thought that it would be better to take out a loan and buy a new car. Guys from this company helped me in everything and I successfully bought a new car. It was so unusual to me to drive a new car but I'm really thankful to them.
Very reasonable price, $1.00, to get basic information about a used car. I didn't notice if I inadvertently signed up for $18.95/month Volume Discount Package, which I do not want.
Hi Barry,
Thank you for taking the time to share your experience with us and letting us know of your concern. Please contact me directly at manager@carhistory.us.org or reach out to one of
Our friendly agents 24/7 at 1-855-482-6465 so we can attempt to make this right.
I look forward to hearing from you soon.
Thank you,
Karmen
CS Manager
carhistory.us.org
Answer: They did same to me, Ive not received my refund in over a year! They've been playing me, i feel very distraught about it and i don't know what to do.
Answer: I thought I was only going to be charged $1. However, I was charged $18.95
Answer: Couldn't really find the information I was looking for...
CarHistory has a rating of 3.4 stars from 402 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarHistory most frequently mention and customer service. CarHistory ranks 3rd among Car Buying sites.
Hi Gene,
Thank you for taking the time to share how your experience with our company went. I am sorry for the mishap you have encountered during the process. I am glad to hear you were refunded but if there is anything else we can help you with please reach out to one of our friendly customer service agents 24/7 at 1-855-482-6465 or contact me directly at manager@carhistory.us.org. Thank you and have a great day.
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Karmen
CS Manager
carhistory.us.org