CanvasOnSaleReviews 1,221

Twice I was told by CanvasOnSale that my order was completed and shipped out. They even gave me two different tracking numbers. Weeks later when I went to ask where my order was they claimed it was returned to them with no explanation. Both times they had information on the tracking numbers from Germany. The second time they claimed it was also returned, but because of logistical issued they could not fulfill my order. So a month later, and several customer service inquiries later; they just told me they couldn't fulfill my order or ship it any other way.

Very poor service. Placed photo book order on Dec. 2nd for a Christmas gift. Received email on 7th that it was complete and ready to be shipped, that I should receive within a day shipping information. I never received an email so started calling over a 3 week period. The first 2 calls I was assured I would receive the book no later than Dec. 20th. The third call I was told I would receive it by Dec. 23rd. On Dec. 19th, I was told it had not left Germany yet, that they were unsure when I would receive the book and could not assure me it would be here for Christmas. At the same time, I am receiving emails daily to order more items from them guaranteeing delivery by Christmas. I have asked to speak to supervisor and was told I could only reach them by email…all requests for photo book falls on deaf ears. They do not follow through with orders and delivery in a timely manner

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

I purchased through Groupon. I went to Canvas site to make canvas and it would not allow me to use discount code. I emailed about that they said can not use mobile phone you have to use computer after you clear all browsing data. I do not use computer alot of people use their phone today. I finally got that to work using my iPad. At top of page it said free 12× 8 with purchase nothing else,so assuming that's what it meant. I email them. I sent screenshot. THE $#*! THAT EMAILED ME SENT AN EMAIL SAYING WAS MAKING IT EASIER FOR ME TO COMPREHEND LIKE IM A DUMBASS OR SOMETHING! THIS IS NOT HOW YOU TREAT CUSTOMERS! I ABSOLUTELY WILL NOT BUY FROM THEM AGAIN PERIOD!

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred.
-Production was very fast….a few days.
-shipped out very soon.
-Box arrived…with FRAGILE tagged all over. Delivered by FedEx.
-Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously.
-Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping.
-I contacted Customer service.
-They immediately responded they would replace the two broken mugs.
-a day later I received shipment notice.
-two days later received replacements. This time not broken.
I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order.
I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear.
I will be using them again in the future.

I ORDERED ON GROUPON. WENT TO THE SITE AND THEY DONT EVEN HAVE THE SIZE AS AN OPTION. SO I SPENT 2 DAYS TRYING TO FIGURE IT OUT. ENDED UP GETTING A REFUND. DO NOT WASTE YOUR TIME. FIND ANOTHER COMPANY.

I bought a Groupon for this. I spent an hour creating a book, only for it to disappear. Then the Groupon code said it had been used. Then, when I tried to make another book, the uploading tool for photos wouldn't work. When I called customer service, they were barely invested in helping and when I used what they told me to do, it still didn't work. There's 2 and 1/2 hours I would love back. It's not worth it. Use another company.

Exceptional quality for the price and if anything goes wrong during shipping they respond immediately and replace the print quickly.

After creating an account and working on my photo book project for hours. They inadvertently lost the entire thing. I got an Error message to contact Customer service. Which I have done 3 times. They have been zero help. And spit out the same info. "Please create an account for your project". Which was already done.
Over and over I have tried to resolve this with them asking for my lost project to be retrieved.
I can not work with this company they have shown me they are completely incompetent. Hours of work gone.
Thank you.

Absolutely love this company and the work they do! The shipping is fast as advertised and the quality is impeccable

Ordered easily through their website, and the final product arrived just days later! Great quality! I'll order again!

The order comprised one, single, large photo collage from five smaller photos. The two top pictures on the finished product had my friend's head cut off at the top. This differed from the photo that appeared on the screen when I placed the order. Also, her chin was cut off from one image at the bottom.
When I expressed dissatisfaction, customer service offered 70% off the next purchase rather than attempting to fix the issues. The finished photo is not at all fit to hang and is a complete waste of money.
I will never order again from Canvas On Sale/Canvas Discount. Therefore, the coupon is useless.
I am dissatisfied with the photo that I received and the lack of customer satisfaction.
I was told that Canvas On Sale/Canvas Discount does not check or edit the photo or photos prior to printing. Here, editing was not required. Proper positioning of the photos was. I expected the photo to look like the example provided at the time of selection.
TJohnson

I ordered a family picture set on a large canvas. It came out beautiful- clear facial expressions and bright colors! It was better than expected! Our order was shipped quickly too. I will definitely order again!

Always great! Never concern with quality fast shipping
The product looks wonderful!
No complaints I use them all the time

Hello Sitejabber,

My recent use of this website left me with mixed feelings. I felt as though i was being scammed for photos and that the UI was exceedingly hard to read. The font choice hurt my eyes and the Artificial Intelligence consultant kept saying horrible things to me. The chess features were pretty good, but thats all this site has going for it.

I will not be using it again.

I purchased two 36x24 canvas prints through group-on and I had a question for customer service about doing each one together or separately and a representative got right back to me. The quality was amazing when I quickly received the finished projects! Definitely a satisfied customer...

Save your money! The quality is very poor, the whole color of it is so dark blue you can barely make out the photo, the diploma my granddaughter is holding is completely illegible, and the acrylic was scratched really bad. I have two other Groupons I have not used for these and I will not be using them. Waste of money. I could have gotten much better prints from Walgreen's do-it-yourself kiosk. Geesh.