By The Sword InC

Was given a belt from this company as a Christmas present. They refuse to provide a full refund. They just offered a store credit +15% restocking fee. Item was not as advertised and does not fit. Buyer beware dishonest company. Just look at all the Better Busines Bureau complaints!

For 54 dollars i bought a halberd head which is the type of price i was looking for. I was able to contact the company by phone and they were able to help me to give me an estimated shipping time. The shipping was 20 dollars but seems fair for a heavy large item. It is my first weapon of this type I've bought, besides bowie knife from todd cutler (which cost 3x more.) Not sure if its hardened properly but once i get it onto the shaft soon well see how it fairs. For 54 dollars it seems like it is very solid and well constructed. It took 4.5 months to ship but it was in early 2021 when i ordered it so the pandemic nightmare was still taking its toll. Happy with my order

I ordered over $300 worth of merchandise from this company for Halloween. I never received the sword I ordered! I tried calling, tried emailing, nothing either way. Now I have to go through the charge back process with my credit card. What makes it difficult is that their shipping label says it was shipped to me with another product I ordered which I did get that, but the sword wasn't included! Makes it difficult to prove. Do yourself a favor and try to find an authentic costume store in your city if it is large enough. Avoid this company online unless you want the hassle and bad customer service.

I have been a customer for several years. Their prices are sometimes lower and sometimes higher than other sites, but their customer service has always been top notch. There have many times when they have items in stock when nowhere else does. Dependable.

Will offer items for sale they don't have in stock, will charge you the PayPal fees. Then they will tell you it's not in stock, if you opt for the refund instead of a store credit, they will only refund you item price. You have to eat the PayPal fees for an item they didn't even have in stock in the first place. Do not order from them!

My husband recently purchased a Capitano Hat which retails for $169.00. The hat did not fit but even if it did he would never wear something so cheaply made. When he called about returning it he was told it was not returnable. The quality and fit are so poor and it looks like something a child would wear on Halloween. He read the return policy on the bottom of their website before he ordered which does not say that their hats are not returnable. When I also called to inquire the very rude lady told me to pretend to place an order and read through the disclaimer that is found at the bottom of the Order Summary. It appears they intentionally hide that information since it is not found on their return policy.

This company is absolute crap! DO NOT ORDER! My mother bought an outfit from here for my sister's renaissance wedding, it came in damaged with a loose grommet and a ripped grommet. Also the colors on the website were of an olive green which is one of the wedding colors and the item came in as a light Kelly green. I do know that colors differ on computers being a graphic designer, also my sister worked through college as a seamstress, but they don't differ THAT much. We contacted the company and we were completely talked down to. Also we received an email after the conversations stating that the green shown was not available. Not only did they not allow a return, they wouldn't even give STORE CREDIT if the items were returned. Not that we wanted to place an order for a different item or have anything else to do with them. I am absolutely disgusted with their business practice.

I ordered Brown Bess bayonet from them. I received it the same week I ordered it. It is a high quality product. The price on it could not be beat anywhere. They offer High quality products at a reasonable price.