They are highly unreliable. I saved up to invest and finally bought thinking it will be safe to buy from them. But the product was never delivered and after so many calls they kept telling me the investigation is going on. Finally after many months long investigation when I called them again a lady Eva picked up my call and in a day or 2 had results of the investigation done on my complaint which was that they delivered my order. I never received anything. It is very stressful as I don't have the money or the gold I bought. They took what little I could save. They are liars please do not buy from them.
I sent £10k to this company on the understanding I would receive a delivery advice same day and gold coins the next day. No delivery advice sent, no gold sent. Several phone calls made but the 'team' are always busy and will call me back - nothing. Several emails sent - no replies. Eventually received an emergency number but two calls and a message - unanswered. There is no way I can reach anybody to find out where my money or gold is. Bullion by Post looks good on reviews and their website, but I believe all calls are answered by an external call-centre as they are all scripted. I have no option now as I can't get my money or gold - I must go to the Midlands fraud centre to see if they can get my money back. Beware of this company it it a very stressful experience and they just don't care about their clients.
I enjoy collecting numismatic coins and bullion by post probrably have the widest range available in the uk. Even when i have been stuck searching for a specific coin, their customer service is second to none and have advised me of availability.
Never trust these guys. First two orders were fine. Coins and bars delivered promptly and well packaged, though they misinform you that packages must be signed for, they don't! Third order, a 5ozt bar came deeply scraped and dented, but packaging perfectly intact, so damage done before being sent. I could fit my thumbnail into the deepest scrape. Complained, and they decided to patronise me about cast bars, of which I have many, and understand the process of very well. Sub standard product at premium prices... look elsewhere, or even better, shop local to support your community.
Very good service and I got a free silver britannia coin worth nearly £30 so really pleased.
To get a free silver britannia please sign up, select referred by a friend when they ask where you heard about them. Then use code
5L XD 5AWU
When you place your order over £250 you will receive the free coin.
Most orders arrive next day.
Brilliant service, very helpful staff will use again. Thank you.item arrived dead on time in secure packaging. Need another item but out of stock so waiting for email to let me know when it is available.
Dear Reginaldo,
Thank you for taking the time to leave us a review. We are delighted to hear that you had a great experience with our customer service team and delivery was as expected. Thank you for choosing BullionByPost and we look forward to assisting you again in the future.
Best Regards,
BullionByPost Customer Service Team.
Perfect service.got my delivery next day, free and insured.
I spent £250 and got a free silver coin worth £40 by using a refer a friend code.
Use my code AUF6 PNDX when you sign up and you'll get a free Silver Coin worth £40
I can honestly say Bullion By Post is the best service I have ever had; from telephone calls to delivery everything was perfect! All credit goes to the staff who are extremely helpful and knowledgeable. Five stars are not enough for this superb set up!
Regards,
Had a great experience researching and buying with bullion by post. Their customer service advisor was second to none and answered all my questions and concerns. Placing an order was easy and i received it the next day in discreet packaging.
They shall have my future orders from a satisfied customer
I now know why they are no. 1 bullion dealer
Amazing costumer service and fast insured delivery!
I ordered few times from them and it has been always just perfect, never had any problem and always my orders were arriving the next day. They have silver and gold coins from around the world and also you have the option to buy in bars too. If you use this code 00NH AV0T you will receive a FREE 1oz Silver Britannia coin on your next order over £250.
Overview
Bullionbypost.co.uk has a rating of 3.2 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bullionbypost.co.uk most frequently mention next day, silver britannia and customer service. Bullionbypost.co.uk ranks 7th among Gold sites.
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- Birmingham, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience with BullionByPost. We sincerely apologise for the dissatisfaction you've encountered with your recent order and the response you received from our team.
We are grateful to hear that your first two orders met your expectations in terms of prompt delivery and packaging. Regarding the signature requirement, our policy is to ensure the secure delivery of all orders, and we will look into this discrepancy to ensure our delivery practices align with what we communicate to our customers.
Concerning the condition of the 5oz bar you received, we understand how disappointing it is to receive an item that does not meet your standards, especially given your familiarity with cast bars. Please be assured, it is never our intention to send out items that are not in perfect condition. We take your feedback seriously and will investigate this matter internally to understand how the bar was damaged and why it was sent out in this state.
We are committed to ensuring our products meet the high standards our customers expect, and we clearly fell short in this instance. BullionByPost is dedicated to providing high-quality products and service, and we hope to restore your faith in our company. Please contact us at 0121 634 8060 so we can see how we can put this right with you.
Thank you again for your feedback, and we look forward to resolving this matter.
Kind regards, BullionByPost