I have had an issue with my account for over 2 weeks.
The phone number provided goes to voicemail.
No account managers, contact emails etc.
No way to delete your account or even a way to reach out to someone on doing so.
A lady posted a false review on their website and they do not verify or require any evidence! They will not remove after asking many times and even providing evidence myself of the false claim! Now I have to pay for an attorney to have review removed because it is tied to a Google search with my name! Worthless company if you ask me!
Hi Justin, thank you for your feedback. We built our platform to maintain a transparent contractor database where anyone can leave reviews. We noticed you’ve responded to the review in question, which is the right approach. To clarify, contractors are not required to pay to maintain a profile or manage reviews, and at no point have you been asked to pay for our services. We do not charge for posting or removing reviews. We are sorry to hear that you disagree with the review left by the property owner, however, it’s not BuildZoom’s judgement to understand what did or did not happen from a project back in 2014.
I posted my job with its particular needs and within hours, I received two qualified candidates.
This is after being told by higher ups that no one in the area could accommodate the time frame and jobs. Also very impressed with follow-up! Next time we have work to be done, I'm contacting BuildZoom first!
Thank you for your fantastic review! We're thrilled to hear that you received qualified candidates quickly and that our follow-up impressed you. We're glad we could meet your needs when others couldn't. We look forward to assisting you with your future projects!
We signed a contact with BuildZoom over a year ago with the promise they could find a builder at $217 per square foot but the closest they got was $325 to $500 per square foot. When we cancel the contract the billed our credit card additional $800. So we spend $2400 to talk with 3 builders to learn we can't build our cabin.
Hi Andrew,
We're sorry to hear that this has been your experience with BuildZoom.
Upon reviewing our calls and communications with you, it was definitively clear that there was never a promise of premium achieving your goal budget. In the initial call, our rep let you know a range of costs that the cost of the build could be in. When our reps speak with you about potential costs, we use our internal cost estimating tool, which considers multiple factors such as project type and budget to come up with a rough estimate on what cost could look like for any given project. BuildZoom does not host a suite of contractors that provide us the cost to build. None of the contractors are associated with BuildZoom, and we do not have any leverage in pricing for your project, as well as time frame for the project. The cost to build is heavily reliant on type of materials, land (if it is sloped vs flat), proximity to job site, and other criteria that need to be added into the total cost equation.
During our sourcing for you, we reached out to 41 contractors in the surrounding area to get preliminary estimates before moving forward with the project to ensure there was transparency with the desired scope and budget. From the ones who responded, a couple said the project was too far or out of budget, and 2 opted-in as interested. All in all, throughout the entire time we worked with you, we were transparent to you with the information we had on hand, and we continued to update you throughout the journey once our team had done research into your project specifications at greater length. BuildZoom's Premium service is helpful for property owners because it can help save money throughout the course of a project, mainly in the respect of reducing the change orders that you would typically face if you continued to go with a contractor with a low budget (This is typical from our professional experience). The value you received from your premium service was that you did find that the project is unfeasible (which is not a bad thing), and saved you the time to figure this out by other means and potentially spending much more than the $2400.
Additionally, we billed you only for what was in line with your Premium contract. The contract clearly states that you will be billed for all incomplete work. As a good faith measure and understanding that you wished to cancel your project, we provided you a 50% refund on your second invoice.
I hope that this clarifies your reservations about the Premium service.
The job was very well completed. The staff were very respectful and clean and the job was even nicer than expected
James kept me up to speed with every step of the project and I could not have had a nicer experience with Vinny Home Improvement.
I will use Vinny Home Improvements for future projects
Thank you so much for your wonderful review! We're delighted to hear that you were pleased with the quality of our work and the professionalism of our staff. It's great to know that James kept you informed throughout the project and that your experience with Vinny Home Improvement exceeded your expectations. We look forward to working with you on future projects!
We had a small emergency with our small (6 station) lawn sprinkler system. It was the last of the stations to go on the previous evening, and when we awoke, realized Station 6 had never Shut OFF~!~! We ended up having to shut off the main water valve in order to get the water to stop flowing. As it turns out, the sprinkler master valve had deteriorated and needed replacing. We called this business, and within an hour had a call back with over the phone diagnosis, and a scheduled repair of the next morning. They arrived as scheduled, provided the necessary repairs and further diagnosis (a 2nd valve needed attention as well), and also suggested a few items to look at for future reference. The 24 hour turn around was very much appreciated, and the professional level of expertise and customer service was exemplary. Great communication, and they "walked the walk", following through with services matching their initial suggested repairs. Highly recommended.
Thank you for your detailed and wonderful review! We're glad we could quickly respond to your sprinkler emergency and provide a timely and professional repair. It's great to hear that our communication and service met your expectations. Your recommendation means a lot to us!
I found BuildZoom to be easy to use and helpful in leaving a review for a couple businesses that use this site. It is important to share positive and negative experiences, but we so often only hear negative. I believe in sharing positive experiences and hope others will follow. Thank you for making BuildZoom so easy to use.
Thank you for your fantastic review! We're delighted to hear that you found BuildZoom easy to use and helpful for leaving reviews. Sharing positive experiences is so important, and we appreciate your encouragement for others to do the same. Thank you for your support!
I made a call to what I thought was a flooring contractor. He told me that he would give my info to a person that does flooring. I waited a few days, no call, so I made calls and let the contract. I'm sorry it went that way. Cause a couple days later I started getting calls from several fine contractors. I didn't know "BuildZoom" exsisted till the responses started coming in.
Hey David! It looks like you may have submitted your inquiry on our BuildZoom website - it can sometimes take 24-48 hours for contractors to get your request and start reaching out to you. We apologize for any inconvenience caused by the initial delay in communication. We're glad to hear that you eventually connected with several fine contractors through BuildZoom. Your feedback is valuable, and we will work on improving our processes to ensure timely responses in the future. If you have any further concerns or need assistance with future projects, please don't hesitate to reach out.
Royal Construction was a pleasure to work with. The project manager Yotam went above and beyond to make sure that the project was done in a timely manner and that there were no issues. The property went from having the worst lawn on the block to the best looking lawn on the block. Highly recommend using them, make sure to ask for Yotam.
Thank you for your review! We're glad to hear that Royal Construction was a pleasure to work with and that Yotam provided a fantastic experience.
They provide a great service. I was able to leave a review for our contractor there.
My husband and I would highly recommend Felipe Vargas Construction in the Seattle /Eastside area, and his crew. He built us a beautiful patio awning, stairs and new cement patio for our new hot tub. He did such an excellent job we hired him to put new piers under our home and repaint and fix siding on the outside of our home too. Then asked him to help us remodel a bathroom too. He doesn't finish until you are completely happy. He helped us from July through September 2021
The Dawes Family in Kenmore
Overview
BuildZoom has a rating of 3.9 stars from 253 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BuildZoom most frequently mention great job, customer service and top notch. BuildZoom ranks 3rd among Contractors sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Leigh, we requested more information and your contact so we could take a look at your request. Will you email customerrelations@buildzoom.com so we can assist? Thanks!