BuildDirectReviews 74

Bought a large order of 25 Kwikset door knobs and ultimately over ordered by 10. (new home buyer).
In original boxes and never opened. Would not take back $150 worth because of 90 day rule.
Seems I'd would have be better off since if they have product at Home Depot and they would taken back with receipt.
I will not use them in future. BEWARE of.Com companies!

Bob

We purchased Mazama - Hardwood - Smooth Acacia Collection Chai Beige / Acacia / Builders / 4 4/5" hardwoods almost 7 years ago. Due to circumstances beyond our control, we are just now installing them. While they are beautiful, they dent and scratch extremely easily. I don't know if it's the finish or the wood itself, but they are the worst hardwood floors I have ever seen. If the wood itself is scratching and denting, then it isn't acacia as advertised. I am not writing this with any expectation that something can be done to fix the issue. I just wanted everyone to know that BuildDirect is selling an inferior product.

BuildDirect promptly returned my calls during the ordering process and after delivery to fix an issue. I have made several wood flooring purchases from them over the years and highly recommend this company. Great customer service!

I am so in love with our new flooring. If you're on the fence about this one - Buy It! You will love it. Turned out better then I thought. Easy to install, amazing costumer service, and delivery was a painless. Build direct came highly recommended to us and I am so happy we went with them. Couldn't be happier!

I ordered a sample which never arrived. I called a week later to find out it was never shipped. So I decided not to do business with them. Simply because of what the advertisement say about when they ship the items out. If I had to call to find out it wasn't shipped that throws up a RED flag. Which I would never trust a company like this with my money. It's been 2 weeks now and I still haven't received my sample. Do the math. Misleading advertisement only makes this a company I can't trust!

This company stands by its product. It also has the best customer service of any company I've ever experienced. I highly recommend reaching out to a customer service representative before ordering your flooring, Mila helped me every step of the way, put me in touch with Cynthia to keep me apprised of my shipping and how to expect my items to arrive, and made sure I got everything I needed and wanted. I've ordered from this company more than once and she has helped me with each order. I will always return to build direct for my flooring needs because of this!

We purchased a vinyl click-lock floor. The floor arrived damaged and continued to fall apart during normal installation. We couldn't even get three rows installed.

Customer service refused refund and cites mandatory requirement for this floor is installation by a "certified" professional. This was not mentioned in their product review, nor did the manufacturer mention it in our conversations with them.

We made our decision to purchase this floor while there was 21 reviews on the product with a perfect score of five stars. We made the mistake of not actually reading the reviews. Went back after all the problems and noticed the vast majority of these reviews were for a completely different floor (an engineered hardwood - see attached screenshots). For the actual vinyl we purchased, there were four very negative reviews explaining exactly the problems we had (after Build Direct lied and said there weren't ever any complaints about this floor).

When I brought this all to their attention, including the manipulation of including reviews for a completely different product to manipulate the stars the product received, they deleted ALL the reviews, including the negative ones pertaining to vinyl floor. There is now only two 5-star positive reviews that they left up.

We wrote an honest review of the flooring and of Build Direct customer service on their site. I now have very little hope it will ever show up on their site.

This breaks many consumer protection laws, including laws regarding false advertising and the Consumer Reviews Fairness Act. I will be making it my part-time job to make sure no other consumer is ripped off, lied to, and taken advantage of like we were.

Build Direct is a con. Do not do business with them. We just literally paid $1300 to them to teach us that lesson. Don't make our mistake, and don't risk your money.

Response to Build Direct's response: As I stated above, Build Direct took the wrong reviews off of the site for this product after I brought it to their attention via email but not before I grabbed screenshots. There were 21 reviews for this floor. Now there are only 2 left.

Also grabbed screenshots of plenty of other products where they have done the exact same hijacking of reviews, which is absolutely illegal and very shady business practices.

I will also be watching to make sure the negative review I left on the product will be posted. If it's not, that's yet another violation of consumer protection laws.

I'll be filing a complaint with the FTC about the review hijacking and the deletion of negative reviews. We'll let them decide.

Super helpful and quick to respond! Also love the product. I would definitely recommend using build direct for your flooring needs.

Aira and Lenny at Build Direct were SO great to work with! Their communication was timely and helpful, whether by phone or email. The product we had an eye on was out of stock, but they informed me immediately when it was back, helped with the ordering process, and checked in once it was delivered. We were very impressed with the customer service and not to mention, the beautiful product! We are in love with our new flooring. Thanks build direct!

Very professional staff & patient customer service rep! Fantastic selection of products. Abundantly helpful in answering all my questions, and making suggestions. Sheer joy to work with such a dedicated company.

Justine was incredible to work with and sent me so many samples to look at with multiple follow up calls and emails to help assist me making such a big decision. I love the floor in our new home and the price point was affordable. You won't be disappointed working with Build Direct!

I ordered the Pinna flooring after reviewing all the samples. The flooring arrived on time (actually 2 minutes before the early part of the delivery window I was given) and the quality was better in the full tiles than the samples. I haven't finished installing yet, but so far it is looking like a more expensive floor than the price I paid. Very happy so far. Tiles don't click and lock as easy as some, but after working with it for awile, I was able to figure out the best way to install it.

While ultimately we did not go with BuildDirect as the product was not available to us when we needed it, it was an absolute pleasure working with Justine and others from BuildDirect. Justine was quick to respond and helped as we worked through trying to order engineered floors. Would absolutely recommend utilizing their services and we will try again on our next flooring project.

The church's foyer needed a refresh and the congregation has enjoyed the new look of the wall. It totally changed the feel of the entrance and we thank Build Direct for an amazing product.

Our purchase went very smooth. Delivery was on time and looked very well packaged. Vinyl planking excellent. Install is going well found 1 box damaged, sent an email to their customer service responded within minutes with a phone call. I bought 85 box's of planking and I'm doing this by myself so going thru the 85 box's in 10 days is not going to happen. Hope there are no more damaged box's they all looked good. Checked the others didn't see any with strap tie down marks like the one that was crushed. We are very pleased with the product. The only thing I would change is the amount of time you have to inspect the contents I would have to go through 85 box's and inspect each plank individually in10 days or less. I don't have the space for that. Wouldn't hesitate to purchase from them again.

Justine was wonderful helping me order samples. I ordered a lot of them before I decided. The price was very competitive and my order arrived promptly. The directions and videos were very helpful. Installing new flooring is not an "easy" job, but with the clear instructions and a bit of elbow grease I had my new flooring installed in a day. I'm glad I called BuildDirect.

We had great experience buying from this website as a first time shopper. Justine provided the best service to help me order samples, make selection, patiently update me on inventory status (as the wood I wanted was out of stock) and follow through after the product was shipped. One box was damaged by the courier and the claim department was also very efficient in handling my claim and issuing refund. Overall 5 star experience!

We love our new floors. We did nearly 2500 sq ft of vinyl flooring, and that's an intimidating project. Our anxiety was high, but as soon as we reached out to BuildDirect.com, we were connected with a personal customer consultant who not only answered any and all questions but helped us build and execute our order. She also helped us arrange delivery on a date our contractor could receive it. We're extremely happy and relieved we went with BuildDirect.com!