Bluettipower

I bought a new ac200p power station. The ac adaptor was faulty when it came. Because I bought it through amazon, bluetti were forced to address the warranty by amazon. They asked me if I'd accept a refurbished (fixed) ac adaptor because they had no new ones in stock. I said "no, I've paid for a new one". I then checked their site and they had adaptors in stock. They went ahead and sent the 2nd hand "refurbished" one anyway. I've paid for new and received a replacement that isn't new and has been repaired.