How would you rate Blizzard?
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Italy
1 review
0 helpful votes
Follow Vladimir U.
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Tried everything to create Battle.net account to play Diablo. Nothing works, just stuck on "Humanity verification". When writing to support, get automated answer that does not help at all.

Date of experience: January 18, 2025
Illinois
1 review
0 helpful votes
Follow G C.
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Scam Marketing.
December 20, 2024

My girlfriend needs an addition $18.35 on her Battle.net account in order to purchase the World of Warcraft The War Within. I saw the button "gift balance" in the app. So I added $18.35 from my PayPal account in order to click the 'gift balance' button and send her to addition funds she needs to purchase the game.

Once my balance was updated I clicked the "gift balance" button and this P.O.S company says you can not transfer battle.net balance from one account to the other. So WTF does 'gift balance' mean if I can't gift someone the balance on my account?

I just added money to my battle.net account for no reason. I am truly pissed off. To give her the addition fund she needs I need to be charged AGAIN and they will send it to her. They won't let me send the money from my account as a gift.

Terrible wording, terrible marketing, terrible practice, and above all, they wont let me convert my balance to cash. So I am stuck now with $18.35 just sitting in my b.net account.

Date of experience: December 20, 2024
Florida
1 review
0 helpful votes
Follow Joe W.
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What a bunch of left wing radicals working at blizz, they must have all taken a day off after this election to go outside and scream at the sky while chewing on crayons gathering playdoh and looking for their safe spaces. They remind me of the NFL commissioner he'll allow political messages as long as they coincide with the loon wing but if you do the Trump dance or wear a MAGA hat you'll get fined same with World of Warcraft, you can run around all day with black lies matter, aka lives, but make something like I love Trump and you'll either have to do a name change or you'll get a 7 day ban, what a bunch of losers, hypersensitive radicals that couldn't find their asses with an ass map.

Date of experience: November 21, 2024
Oregon
1 review
0 helpful votes
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This companies launcher is so scuffed its not even funny theyve had a million data breaches offer horrendes customer support and their games usually are using region locked servers (i spent 13ish bucks for a month of WoW to play with my girlfriend in germany and NOWHERE EVER did it say that i would have to 1. Give blizzard PROOF OF RESIDENCY like the governemt requires when you move to change my region or 2. Make a new account and rebuy the damn game on a correct server) DO NOT USE BLIZZARD GAMES GET YOUR GAMES SOMEWHERE ELSE

Date of experience: November 22, 2024
Canada
1 review
0 helpful votes
Follow KS M.
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I played their game World of Warcraft for 20 years.
Recently they made a blunder with their servers and deleted half of my 20 year old inventory by accident.
When I pursued them asking for a restoration or some kind of compensation they banned my account and threatened me.
They also refused to issue refunds on any purchases over 14 days.
This is the worst Customer Service I have ever experienced, Blizzard does not care about it's customers at all.

Date of experience: August 14, 2024
North Carolina
1 review
1 helpful vote
Follow Stefan C.
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This is clearly a failing company that is incapable of doing the right thing. They banned my account after one week of play and accused me of cheating. They stole my money and have made wild accusations and refuse to explain why. They will only send you their terms page and somehow want you to know what you did. Thing is, I didn't use anything to cheat at all. If you love giving away your money for nothing in return, this is the company for you.

Date of experience: July 12, 2024
California
1 review
1 helpful vote
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Corporate Greed
August 25, 2024

Dividing the community by launching the new expansion on two different days depending on how much you paid is a new low..

Date of experience: August 25, 2024
Florida
1 review
2 helpful votes
Follow Vasile R.
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Careless
February 15, 2024

I been with Blizzard for many many years and they permanent BAN me for saying that people are bad in this game in a BG. I was in shock, I reappealed and tried to get some help or to talk to them because it made no sense and is just wrong what they do so the answer was the same a copy and paste! They are stilling peoples money and don't care about the community and whoever works in there is even more careless. Complete useless!

Date of experience: February 15, 2024
Canada
1 review
1 helpful vote
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Service is horrendous. Be prepared to wait 1 to 5 days in email back and forths. First email to explain the issue then follow up emails ti correct it. No live chats. No phone number to call. 200$ + a year for subscription to the wow servers. Absolutely wouldnt recommend

Date of experience: February 8, 2024
Canada
1 review
0 helpful votes
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Horrible over security
February 18, 2024

Can't access my account and absolutely no support very annoyed. All I did was add a tablet I own. Now I can't access my character. And to top it off coulsnt finish the season because my lap top died. So forced mobile and can't play the character I got up to level 56. Unreal.

Date of experience: February 18, 2024

Overview

Blizzard has a rating of 1.5 stars from 218 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Blizzard most frequently mention customer service, phone number and credit card. Blizzard ranks 933rd among Games sites.

service
89
value
89
shipping
67
returns
73
quality
85
+22