BitPlay has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.

BitPlay

How would you rate BitPlay?
grey star
grey star
grey star
grey star
grey star
Washington
1 review
0 helpful votes
Follow Chantel C.
Unfollow Chantel C.
Send Message
Share Review
Report Review

Runaround
January 8, 2025
Updated review

I've been having issues with withdrawing my winnings! I get told several different excuses on why it's taking over 24hours to be completed. I've been a loyal customer for over 4 years but I can't be any longer because it's becoming an ongoing problem.

Date of experience: January 6, 2025

Runaround
May 9, 2024
Previous review

I've provided screenshots of my problem and still nothing has been resolved.My winnings were sent to an address that was not mines. They fixed one withdrawal but there are two sent to that same address that still remain and they are doing nothing to fix it. I've never had this crypto address and when I look up the address the crypto is still there.

Date of experience: May 9, 2024
Washington
1 review
0 helpful votes
Follow Sharrell M.
Unfollow Sharrell M.
Send Message
Share Review
Report Review

I can't can't log in
December 30, 2024

Big play is not allowing me to log into my account after making the account and depositing money big plate is not real I cannot log into my account unbelievable what is going on with them

Date of experience: December 30, 2024
Oklahoma
1 review
0 helpful votes
Follow Yentel A.
Unfollow Yentel A.
Send Message
Share Review
Report Review

I think no one shouldn't play this game no one shouldn't purchase the coins no one said please games or none of that because once you win you cannot collect your winnings so if you jackpot you will not get your wings and they're trying to force people to become addicted to the game in order to collect your withdraw your womens they want you to deposit everyday and play the bonus in all this everyday and all of the level up to get your winnings and I think that's just enforcing people to become more hooked on casino games it's like a little bit of entrapment so I won't reach y'all I don't think y'all doing a good job I think it sucks because if I pay my money to play I should be able to collect that the end of the day all this you got to level up and do all this that don't make no sense don't act like a casino I want to play games like a casino but don't treat your customers like they would if they had if they went to the casino when you go to casino you can withdraw you don't have to level up

Date of experience: March 2, 2025
Georgia
1 review
0 helpful votes
Follow Stacie L.
Unfollow Stacie L.
Send Message
Share Review
Report Review

😡😡
January 20, 2025

I been waiting over 40 hours for my withdrawal and still haven't received it 😡😡😡😡 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Date of experience: January 20, 2025
Kentucky
1 review
0 helpful votes
Follow Patrick g.
Unfollow Patrick g.
Send Message
Share Review
Report Review

Misleading Customers
October 9, 2024

Bitplay like to mislead members with Facebook posts promising those who join a group or share they will receive 15 in freeplay but once you complete it they tell you it is a contest and winner will be drawn. Posting a pic of the post to see if anyone can find that drawing in there.

Date of experience: October 9, 2024
Washington
1 review
0 helpful votes
Follow April B.
Unfollow April B.
Send Message
Share Review
Report Review

Can't withdraw
October 21, 2024

I jumped through every hoop they asked me to in order to get verified so I could withdraw from my game. They went as far as to send me a confirmation email saying withdrawals usually take up to 24hrs... It's been 4 days so far and still counting. Everytime I say something about it their "team" tells me there's been an unusually high number of withdraws and mine when he handled as soon as they can. Pfft nah more like they expect people to get tired of waiting and play their winnings back into the game. I've already deposited and withdrawn TWICE through a different provider since I requested my winnings from bit play. Don't waste your time frfr bc they'll never send you anything. Not to mention the fact that playing through them costs way more than through anybody else too bc they won't take anything other than Bitcoin or one of those variations. So you send your deposit plus you have to pay an almost 5 dollar fee on top of that. Even more if you don't send the exact amount the first time. -10/10

Date of experience: October 21, 2024
California
1 review
0 helpful votes
Follow Me R.
Unfollow Me R.
Send Message
Share Review
Report Review

Customer Service
September 11, 2024
Updated review

My issue was not resolved, The representatives was very very rude, and because they know they have control over certain issues, they take advantage of the customers. And right now my issue will not be resolved until I speak to him and walk the baby steps, or wait. The issue I have has not been the first time for me, So for the representative Oscar to try and walk me through steps I've already done. I'm not doing it with him. As well as Oscar said I could not speak to a supervisor.

Date of experience: September 10, 2024

Game related
September 22, 2023
Previous review

They play there gaming machine to there needs. Upon winning, and cashing out, when you play again after you end up losing. You can also try playing a different app game, and it still happens. But when you haven't played for a week. You'll win, on all different app games they offer. Its a setup to lose.I understand the is gambling, but watch the background in the games. Its a setup to lose.

Date of experience: September 22, 2023
California
1 review
0 helpful votes
Follow Kristina T.
Unfollow Kristina T.
Send Message
Share Review
Report Review

Awful desire don't waste your money they will not correct problems and customer service is awful they don't pay attention and come back with off the wall answers

Date of experience: September 23, 2024
Louisiana
1 review
0 helpful votes
Follow Ashley J.
Unfollow Ashley J.
Send Message
Share Review
Report Review

Very Disappointed
August 5, 2024

I've Been a player for years i took a break then came back and a lot has change. It took me over ten times to get verified in order to update my number, then when I tried to make a withdrawal there was an excuse for that! Don't waste your time! I like the old system better this one sucks and after my withdrawal I will definitely not be coming back! Find another online casino gaming system! RUUUNNNNN

Date of experience: August 5, 2024
Mississippi
1 review
0 helpful votes
Follow Rachel M.
Unfollow Rachel M.
Send Message
Share Review
Report Review

?~?~
July 31, 2024

The U.i & U.E are great! The only thing I (personally) think would make it even better and bring Alot more people to ALL platforms,would be to option to use login credentials across all of their available platforms. It's a little annoying having to contact someone &/or re-register & make a deposit every time you want to play on a different platform when they're all related & relatively the same. Sometimes I'd like to create an account and see the layout and what games are available,the functionality of the site etc before I begin to play. But that's just me. Other than that. Everything else is great as I said previously. 🤗

Date of experience: July 31, 2024

Overview

BitPlay has a rating of 2.9 stars from 519 reviews, indicating that most customers are generally dissatisfied with their purchases. BitPlay ranks 2nd among Sweepstakes sites.

service
180
value
160
shipping
86
returns
91
quality
151
This company does not typically respond to reviews
+131