BitPlay

I've been having issues with withdrawing my winnings! I get told several different excuses on why it's taking over 24hours to be completed. I've been a loyal customer for over 4 years but I can't be any longer because it's becoming an ongoing problem.

Big play is not allowing me to log into my account after making the account and depositing money big plate is not real I cannot log into my account unbelievable what is going on with them

I think no one shouldn't play this game no one shouldn't purchase the coins no one said please games or none of that because once you win you cannot collect your winnings so if you jackpot you will not get your wings and they're trying to force people to become addicted to the game in order to collect your withdraw your womens they want you to deposit everyday and play the bonus in all this everyday and all of the level up to get your winnings and I think that's just enforcing people to become more hooked on casino games it's like a little bit of entrapment so I won't reach y'all I don't think y'all doing a good job I think it sucks because if I pay my money to play I should be able to collect that the end of the day all this you got to level up and do all this that don't make no sense don't act like a casino I want to play games like a casino but don't treat your customers like they would if they had if they went to the casino when you go to casino you can withdraw you don't have to level up

I been waiting over 40 hours for my withdrawal and still haven't received it 😡😡😡😡 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Bitplay like to mislead members with Facebook posts promising those who join a group or share they will receive 15 in freeplay but once you complete it they tell you it is a contest and winner will be drawn. Posting a pic of the post to see if anyone can find that drawing in there.

I jumped through every hoop they asked me to in order to get verified so I could withdraw from my game. They went as far as to send me a confirmation email saying withdrawals usually take up to 24hrs... It's been 4 days so far and still counting. Everytime I say something about it their "team" tells me there's been an unusually high number of withdraws and mine when he handled as soon as they can. Pfft nah more like they expect people to get tired of waiting and play their winnings back into the game. I've already deposited and withdrawn TWICE through a different provider since I requested my winnings from bit play. Don't waste your time frfr bc they'll never send you anything. Not to mention the fact that playing through them costs way more than through anybody else too bc they won't take anything other than Bitcoin or one of those variations. So you send your deposit plus you have to pay an almost 5 dollar fee on top of that. Even more if you don't send the exact amount the first time. -10/10

My issue was not resolved, The representatives was very very rude, and because they know they have control over certain issues, they take advantage of the customers. And right now my issue will not be resolved until I speak to him and walk the baby steps, or wait. The issue I have has not been the first time for me, So for the representative Oscar to try and walk me through steps I've already done. I'm not doing it with him. As well as Oscar said I could not speak to a supervisor.

Awful desire don't waste your money they will not correct problems and customer service is awful they don't pay attention and come back with off the wall answers

I've Been a player for years i took a break then came back and a lot has change. It took me over ten times to get verified in order to update my number, then when I tried to make a withdrawal there was an excuse for that! Don't waste your time! I like the old system better this one sucks and after my withdrawal I will definitely not be coming back! Find another online casino gaming system! RUUUNNNNN

The U.i & U.E are great! The only thing I (personally) think would make it even better and bring Alot more people to ALL platforms,would be to option to use login credentials across all of their available platforms. It's a little annoying having to contact someone &/or re-register & make a deposit every time you want to play on a different platform when they're all related & relatively the same. Sometimes I'd like to create an account and see the layout and what games are available,the functionality of the site etc before I begin to play. But that's just me. Other than that. Everything else is great as I said previously. 🤗