BillPlant.co.uk

Instructor Mostafa blatantly ignored me, and so has the company. The instructor did not state whether or not there'd be any lessons that week or even replied back and from what I've been told, has already made excuses about the time I texted him (respond the next day or something?). I've had 18 hours with him thus far. What Mostafa could (and should) have done is texted me making very clear his intentions to cancel any future lessons with me so that I could move forward with a new instructor/company, but instead wasted my time when I have a test on April

I contacted the company through their info email on 26/01/22 and through their web contact us form on 27/01/22, and I have been blatantly ignored. All I asked for were three things:

A response;
A new instructor;
And 100% acknowledgment instructor Mostafa was in the wrong (I offered evidence of the text exchange).

Paid £25 deposit. Driving instructor never came back with a date for first lesson, just kept saying he'd give a date. Decided to go with a more professional driver and asked for a refund 10 WEEKS ago. Bill Plant still stalling and won't refund me. Every email another excuse why they haven't done it. SHOCKING CUSTOMER SERVICE! NEVER USE MOHAMMED FROM SLOUGH!