BigStubReviews 486

Used BigStub for the first time to buy baseball tickets (very much overpriced, as it turned out). Within one day of placing the order, my credit card had been used - illegally - on a gambling website. Reach your own conclusion.

I purchased Eagles and Steely Dan tickets for Atlanta, Georgia State Farm on 10/28 and $88 event parking pass with ticket insurance. I immediately received a concert ticket and added it to my Apple wallet. I do not show anywhere in my email receipt of the parking pass email. I was traveling so I did not have time to further my investigation or call them the day of the event as I was driving to Atlanta. And very busy traffic day of event. There were several parking lots that said EVENT PARKING and the traffic was RIDICULOUS. Having not received a having an email with an address to this particular parking lot that I paid $88 for, I was certainly not going to be able drive from Lot to lot asking if this is the "official event parking". Trying to drive around and find the right parking lot and speak to an agent regarding the missing pass that was never emailed to me was ABSOLUTELY not feasible. Cars were bumper-to-bumper. I would've never made it into the concert in time. So, I did what anybody would do eager to get to event on time, I paid an additional $55 for a parking lot that was close and walked to the event. While walking to the event, I heard from other concert goers that the opening act Steely Dan would not be there because the singer was sick. It was extremely disappointed as my personal reasons for seeing these two bands together, we're going to be a dedication to my deceased father, who played both bands and his cover band. He passed away when I was 14. My point of the complaint is I paid for insurance for this $88 event parking ticket that I never received details on, directions for or location and part of the show did not show up (Steely Dan) if that's not what you pay insurance for, don't know what it is. I even asked for just a partial reimbursement, maybe the $55 to cover the cost of the spontaneous parking lot I have found in order to find a spot to get into the concert. They just kept repeating "we see it on our end. We sent it to your email and we show your IP address." Why would I upload one ticket to my Apple wallet and not the other at the same time? If truly "emailed at the same time". Why would I pay insurance for a ticket If if it doesn't honor any sort of issue like one band not showing up or inability to find a parking lot because you never got directions? The Eagles were phenomenal but not worth paying for two parking spots when I already spent $800 for a ticket for the event. I tried to have them reach me in the middle and just ask for reimbursement for the $55 that I had to spend on the additional parking but they would not budge. I'm now contesting this on my card because I purchase something I never received.

My original concert was rescheduled. The tickets were not made available to me immediately. When inquiring, agents told me several times that my tickets would be available 24-48 hours ahead of the show, and "not to worry about it." On the day of the show, tickets had still not been delivered. When inquiring that day, the agent said I would have an answer regarding the delay by 7:00 pm (an hour before the doors opened in a city an hour away). I asked them to go ahead and process a refund, and suddenly they were able to contact the seller and deliver the tickets.

Additionally, while asking to process a refund, I went to Ticketmaster to look for availability directly. I found that tickets were available at half the cost that I paid for them through Big Stub for far better seats. No, I'll never use Big Stub again. I think this reseller business should be illegal. It's basically scalping, and it's a rip-off to concertgoers.

AWFUL! THIS COMPANY IS A SCAM! I bought tickets for a concert and never received the tickets! I called 24 hours before the event and was guaranteed I would get my tickets in time, also emailed and talked to someone online and was promised my tickets by 7pm. I waited until 6:50 and NEVER received the tickets, I was then emailed at 6:55 (5 minutes before the event) with a refund confirmation. WOSRT EXPERIENCE I HAVE EVER HAD WITH A COMPANY! SAVE YOURSELF YHE STRESS!

Do not buy from these $#*!ers. Bought tickets in NOVEMBER and was just notified that they are canceled FOR NO REASON a week before the concert. Other expensive arrangements were made and other tickets are at sky high prices now. $#*! big stub.

I purchased tickets to see Morgan Wallen on June 4,2022 back in November of 2021. I just received an email yesterday informing me I will be getting a refund for my tickets. I spent hours on the phone speaking with several different people saying they are unable to replace my tickets. However, there are tickets for sale but they cost 500 dollars a piece now because the show is only 2 weeks away. I paid less than that for 4 tickets in November. When I asked them to make things right they said that they get these tickets from a vendor so they are unable to do anything to fix this, and they don't take situations like this lightly and that the vendor will be fined. That does not help me in any way. When I asked why they could not purchase new tickets for me and make up the difference of the cost they said that they would be taking a loss. Well now I am, because I can't afford tickets that now cost 500 a piece. There is absolutely no reason as to why I did not receive my tickets and I feel that BigStub should have made sure I got replacement tickets no matter how much they cost now. It is extremely unprofessional and I will NEVER purchase tickets with this company again!

Don't bother purchasing anything through this company. No point when there are other sellers who will honor refunds. It's really convenient that they had the thought of partnering with a 3rd party ticket selling service rather than build a refund process into their operations. It's a smart way for them to leech as much money as they can on the sale of these tickets all the way down the line. I couldn't be paid to use this site again.

I am DEEPLY frustrated, beyond belief with this website and their lack of "customer service"! I purchase damazing seats to the Outlaw Music festival in Mansfield, MA from this site a few days ago. A few days later I received an email that "My refund has been approved". I NEVER requested a refund. I tried contacting customer service twice via email and multiple times on the phone. I have not heard back from anyone and have since lost my great tickets. How did this even happen?!? I would REALLY LOVE to get my seats back and talk to a human being.
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I bought 3 tickets to a sold out mitski concert yesterday, and it was supposed to be delivered yesterday for $366 but I didn't receive anything. I contacted an agent and I was told that the ticket delivery was delayed due to venue regulations. I was really scared I got scammed but a few hours later I received all 3 tickets and I'm going to the concert tomorrow with my dad and my friend! Thank you!

Purchased tickets and never received confirmation of order. After attempting to contact them, I receive an email stating that the address I used for my credit card was not correct. My address was indeed correct. They just did not have the tickets as advertised on their website. I have yet to receive my refund of over $1,000USD.

We bought tickets to Nutcracker. When we bought tickets with Bigstub they did not specify that 5 year old required vaccine cards

Total scam. Purchased tickets for Jim Gaffigan. They never transferred the tickets to AXS, the official ticket vendor for the event. Customer service was non existent via telephone, and they brushed me off via email. Was not able to attend event and my money was gone…. Do Not Use!

I purchased tickets to see Coldplay in Washington DC that in the listing on their site said it was in the Dream Seats Section 1. The tickets are actually general admission tickets. I have tried to call them but it is impossible to get anyone on the phone. Their solution was for me to re-sell my tickets so they can make more money. Very disappointed and highly Unrecommended.

Registration and navigation on the site is extremely simple and straightforward, there is a filter by city and date - it is very convenient to find out what and where is going in your city on your next weekend, for example. You can buy almost any tickets - from a movie to a plane ticket. It seems to be possible to deliver tickets to your home (I did not focus on this).

I purchased tickets 7 months in advance for a concert and was told that the tickets would be delivered electronically to my phone 24 hours prior to the event. The morning of the event, I received an email from BigStub stating that there was a technical problem and they could not issue tickets, but they did offer me different seats (does not make any sense to me)! I tried to contact them and was on hold the first time for 45 minutes and the second time for 1 1/2 hours and was then disconnected. I believe they resold my tickets in order to get a higher price. I was very disappointed and will never use them again. I will continue to spread the word to my family & friends and do not recommend them to anyone.