Bear Creek Arsenal

I have purchased several items from BCA. All of the BCA items that I have purchased have been of good quality, for the most part. However, I purchased a UTG magazine and a Monstrum 3-9 x 32 scope that were less than what I expected them to be. As I worked through the return process, I noticed that the BCA customer service staff was very strong on saying how much they wanted to satisfy their customers, and very weak on actually performing to do so. Their process is painfully slow and they do not respond in a timely manner, sometimes leading me to believe that they have forgotten about me. After waiting for what seemed to be a more than reasonable time, I would reach out to them for a response. Sometimes I would get one and sometimes I would not. On one occasion, I waited 19 days( because their automated email says that it may take up to 14 days for resolution). When contacting them and informing them that it has been 19 days, "conveniently " I was told that the product was being shipped out that day. I had to wait for what seemed an eternity to receive my repaired scope. Finally receiving it( I only assume that they sent it back to the manufacturer for repair, they did not communicate to me what they were doing) and attempting to use it only to find that it either was not repaired or was again defective. So here we go again! :(

BCA has been good to me so far. I bought their AR-15 lower,.223 Wylde upper and 6.5 Grendel upper.

The lower functions flawlessly and looks perfect, contrary to some of the reviews saying theirs had blemishes.

Both of the uppers from BCA also came without blemishes. The.223 Wylde is very accurate at 100 yards which is what I typically shoot at. I have not had a chance to shoot the 6.5 Grendel, but I am confident it will perform flawlessly as everything I own from BCA has exceeded my expectations so far.

350 legend, After two years and around 200 rounds I started having mis fires, light indents on primers, took it apart and the firing pin is a soft metal, the striker end is flattened and the rear flange that contacts the bolt is worn and has a ring indent in it, never saw this in 25 years carrying M16s, M16A3s and the M4s, and they got a hell of a lot of use with no wear signs like this pin! Junk steel,,,

Numerous calls and emails, No response. Other than the standard, generic automated email reply, I have yet to hear back from a live person. In April of 2023 I placed an order and I was shipped the wrong firearm. I called customer service several times before a reply, and was issued a credit on my account on "a future purchase". I've spent over $14k dollars with this company in the last 1 1/2 years, I assumed a $50 store credit would not be too big of a deal that I would need to make sure I received a paper certificate showing my verbal conversation regarding the credit. Fast forward, 2 orders later and they keep "missing" the credit to apply to my orders. 5 voice mails and 4 emails, tried using live chat but message comes back saying "Live Chat Unavailable" and once again no live person has replied. Oh well, I have several other firearm manufacturers I can recommend to my customers.

Tried multiple times to inquire about a product that when you do a google search it says they have it but when you are moved to the sight you can't find it. Their "chat" with us is a joke. Was hoping to do business with them but without human contact it's impossible. By the way when you fill out the contact form you get a page of useless information back. Look elsewhere for you products.

Have a G19 stainless barrel for my Gen 4 G19
Love it and works great. Thinking about getting another one. Waiting for a free shipping deal to make the purchase

Bought an AR 15 pistol in January 2024. Had it for a few weeks before I had the opportunity to shoot. Didn't even get a full magazine through it before it stopped ejecting the shells and the bolt wouldn't open. I requested a return and this was authorized promptly. Returned the gun and waited several weeks. Told Bear Creek to just refund my money. Because it was beyond a certain period, they would not refund the $50 shipping. So I am out $50 shipping plus a $25 dealer fee. Called and explained, but they would not bend. So, my advice is to certainly not do business with this company.

The BCG has been on back order for 3 months...no restock that they know of

No help from BC sales reps. Beware do not buy their 22lr upper side charge...$30

No refund, exchange...Sales is final...RIP OFF!

Ah yes the parts are in stock, spend hundreds of dollars and your order sits while they sell your parts that were in stock to other people and are now out of stock. So now your order sits for weeks while they get around to building the uppers or making the barrel you ordered. Oh your a dealer too? Your customers are piss**** like always when you deal with BCA as they do not separate dealers from retail, your all the same. Another company who makes so much money they could care less about customer service, loyalty to their dealers or your orders and customers. They do more damage to small businesses than help. If your a dealer you will see, spend $100,000.00 it means zip. Its to the point of ridding our stock of all their products AND FILING CHARGEBACKS, i mean nobody at all gives a s***. Phone will ring forever, emails dont get answered, its a joke.

I returned a bc scope over a year ago and am still waiting for the credit, can I give 0 stars? Customer service is the worst. Why do I need 100 characters?