Backstreet Surveillance

I purchased a 16 cam system, was hesitant to buy because I haven't had great luck with systems I've purchased from other companies but this has exceeded my expectations! Great quality products, 5 year warranty, and lifetime tech support. I was having trouble getting it set up, but tech support was very helpful and walked me through setting up the system. Really love that everything comes plug and play. Thanks Backstreet for making this so easy for me!

I have had lots of problems with my backstreet cameras. Two had the night vision go out and one was just faulty, but they said that it was just hot spots. When I replaced it with a new camera, the hot spots miraculously disappeared. Also their installer was pretty clueless about how to run the software, although he did a good job of installation. Also their system is so complicated that they assume that you know how to do simple things like copy a small portion of your video, or change your password.

You will be on hold for hours if you ever need any help. Not sure what has happened to my NVR but I can no long make changes to my cameras on my system through the NVR interface, nothing will save. The videos online are so out dated on getting the camera on a PC nothing on the video is remotely the same interface as they have now for Provue! Useless!

Had a POE switch in my Backstreet system going out every night for varying times. Contacted Backstreet and their support staff determined the switch was faulty. I asked if they could send a new one immediately and use my credit card until they received the defective one at which time they could refund the price. They said no that it would be an immediate turn around and would take 10 days total. 3 weeks later and no switch. Called today and they shipped today. Will be a week for Fed Ex. So I guess 10 days means a month. NICE!

I have been a Backstreet customer since 2018. Whenever I've had an issue or a question about my security system customer support was always there for me. Recently my power supply and NVR stopped working. The power supply was something that backstreet no longer supported nor could I find one on the internet. I was a bit frustrated but Greg, a Backstreet manager, put mind at ease. He sent me a brand new upgraded NVR and power supply. You can rely on these guys - they have your back.

I began this camera system journey almost 2 years ago. Started with the ole Amazon special (and a doorbell camera), ended with this company. I love that I don't need to constantly change the batteries in my cameras! The video quality from Backstreet is amazing. We kept using the doorbell camera until Backstreet came out with the porch cam, and then replaced the video doorbell with the Backstreet Surveillance porch cam. Wow, what a difference! The Porch cam is in a class of it's own. I also love that I only need one app now. We've had the system for over a year. No problem with any cameras yet. I highly recommend this company.

Their technical department could not fix the problem we had over the phone so talked with Anthony in installations and told him our problem and he had Technician "AL" come to our home and diagnose the problem. It took awhile but he stayed until our system was running smoothly. He even fixed a few problems we didn't even know we had.
Al was the most pleasant person I have dealt with in a long time. Very knowledgeable and easy to work with.
Since we bought our security system the company has always been willing to help tweak our system so it provided the best security we could get.
Great company and customer support ever!
If I could give more than 5 stars I would.

Worked with back street after I hooked up my new cyber secure system and I could not be happier, I called in to have there technical support team help me with a few things and they were very helpful and patient with me. Over all a great experience I would recommend anyone to them after my great experience I've had. Thank you backstreet

The customer service at this company is second to none. I was a bit confused when first setting up my NVR, but all it took was a short phone call and any confusion was completely cleared up. I have never worked with such professional, fast and friendly customer service agents. Will definitely buy again.

I replaced my Hikvision system, with a Backstreet Surveillance system and I am so thrilled with how it has turned out. The installation of the cameras and set up was really easy and the picture quality is top notch. When I have had any issues, I have been able to call them up and get terrific support and all my issues resolved. I would recommend anyone on the fence about a home surveillance system to look into these guys because they are head and shoulders above the competition.