business logo of Anne Fontaine
annefontaine.com
luxury, chic, classic, formal womenAge 26-45, 46-60
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

About the business


Clothing item from Anne FontaineFashion apparel by Anne FontaineMerchandise from Anne Fontaine clothing lineAnne Fontaine fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$$$

Shipping

Shipping Cost: $15
Free Shipping: sometimes
Free Shipping Detail: for orders over $500

Returns

Return Policy: not free
Return Instructions: must be new, unused merchandise.
Return Cost: $10 shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: luxury, chic, classic, formal
Body Fit: regular
Available Sizes: Women's (XS, S, M, L, XL)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 855-405-6755
Support Email: concierge@annefontaine.com

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Klarna

How would you rate Anne Fontaine?
grey star
grey star
grey star
grey star
grey star

Anne Fontaine Reviews Summary

Anne Fontaine has a rating of 2.3 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Anne Fontaine most frequently mention and return policy. Anne Fontaine ranks 420th among Clothing sites.

service
60
value
60
shipping
56
returns
48
quality
58

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Honey L.
Unfollow Honey L.
Share Review
Report Review

An absolute disgrace
September 15, 2025

Visiting this place was nothing short of a humiliating disaster. The staff were shockingly rude and showed a complete lack of respect for customer. Their disgusting attitude didn't just ruin my experience-it made me feel small and unwelcome. No one deserves to be treated this way. Do yourself a favor and stay far away from this place if you want even a shred of basic decency. No fashion is worth enduring this kind of contempt.

Date of experience: September 15, 2024
New York
1 review
0 helpful votes
Follow Derek F.
Unfollow Derek F.
Share Review
Report Review

Shopping at this store was one of the most humiliating and infuriating experiences I've ever had. While I was in the middle of trying things on, one of the staff members barged into my fitting room without knocking, leaving me exposed and completely uncomfortable. I left shaken and embarrassed, and when I reported it to the manager, instead of taking it seriously, she brushed me off and even gave me fake contact information to keep me from reporting it higher up. That kind of behavior shows a total lack of respect and integrity. Customers should feel safe and valued, not violated and ignored.

Date of experience: July 10, 2024
New York
1 review
0 helpful votes
Follow Ronnie G.
Unfollow Ronnie G.
Share Review
Report Review

Anne Fontaine's clothing is a complete letdown. The brand wraps itself in the image of Parisian luxury, but what shows up feels cheap, uninspired, and completely unworthy of the price tag. These pieces look and feel like something pulled off a crowded rack at a budget chain store — slightly nicer, maybe, but nowhere near the quality promised. Spending this kind of money on such underwhelming products feels like a slap in the face. Save your money and your disappointment — there is absolutely nothing luxurious about this brand.

Date of experience: July 14, 2025
New York
1 review
0 helpful votes
Follow Paul T.
Unfollow Paul T.
Share Review
Report Review

Clothes are overpriced and lower quality than what I expected! Anne Fontaine brands themselves as a luxury brand but they're anything but! Customer service is also appalling, the return policy is frustratingly strict, etc. Don't waste your money and stay away from Anne Fontaine!

Date of experience: May 21, 2025
New Mexico
1 review
0 helpful votes
Follow Jim J.
Unfollow Jim J.
Share Review
Report Review

This company boldly claims to deliver luxury Parisian fashion for women, but it is nothing but a sham. The quality is a complete disappointment, nowhere near what they promise. They have the worst customer service. Save yourself the frustration and heartbreak. Avoid this awful business and its worthless products if you care about your hard-earned money.

Date of experience: April 9, 2025
New York
1 review
0 helpful votes
Follow Kelly H.
Unfollow Kelly H.
Share Review
Report Review

Located on Madison Avenue, New York, this boutique is the worst you will come across. The blouses I bought seemed to be of poor quality. They lost their charm after just a few uses. It's appalling how they lie so easily about quality, yet fail to deliver quality products. I am never coming back. Other buyers, beware!

Date of experience: April 16, 2025
New York
1 review
1 helpful vote
Follow Dakota L.
Unfollow Dakota L.
Share Review
Report Review

I had the worst experience at this store. As a woman of color. I felt awfully uncomfortable with the poor attitude of their staff. I'll never return to Anthropologie and will encourage others like me to avoid it as well. These individuals need to adopt a new approach if they want this business to thrive.

Date of experience: March 2, 2025
Philippines
1 review
1 helpful vote
Follow Bysshe P.
Unfollow Bysshe P.
Share Review
Report Review

I was excited to shop here, but the experience was disappointing. The store associates were dismissive and unhelpful, making me feel like I was bothering them just by asking questions. The clothing was overpriced for the quality, and the return policy was unnecessary restrictive. I expected a high-end shopping experience, but it felt like I was dealing with a disorganized and unprofessional operation.

Date of experience: February 3, 2025
New York
1 review
1 helpful vote
Follow Parth T.
Unfollow Parth T.
Share Review
Report Review

Employees have no voice here at Anne Fontaine USA. Our managers would never listen to us, and they wouldn't act on problems quickly. They don't even believe us when we raise concerns and complaints about problems in the workplace. A leadershio that doesn't listen is an ineffective one.

Date of experience: January 13, 2025
New York
1 review
0 helpful votes
Follow Lucas B.
Unfollow Lucas B.
Share Review
Report Review

My experience here was really traumatizing! The staff's attitude was downright insane they acted like they were doing me a favor just by acknowledging my existence. I've never felt so disrespected as a paying customer in my life. Their arrogance and lack of basic courtesy were unbearable and left me questioning how such behavior was even tolerated. This wasn't just bad customer service it was a complete disaster that made me regret ever stepping foot into their store.

Date of experience: December 21, 2023
New Jersey
1 review
1 helpful vote
Follow Anthony G.
Unfollow Anthony G.
Share Review
Report Review

STAY AWAY from the narcissistic leaders of Anne Fontaine USA! The upper management here is comprised of some of th most problematic managers I've ever met. They're mostly awful bullies who are condescneding and act like jerks toward employees. They are very disrespectful and ill-mannered toward the people who work for them.

Date of experience: November 10, 2024
Philippines
1 review
1 helpful vote
Follow jeffroy w.
Unfollow jeffroy w.
Share Review
Report Review

Poor customer service and misleading receipt refund policy. They didn't allow me to return an item. This is a completely BOGUS! Now I am stuck with a blouse I cannot wear. I will not be returning to this establishment. There are so many options for customers these days that poor customer service and misleading refund policy should not be tolerated.

Date of experience: October 11, 2024
Illinois
1 review
0 helpful votes
Follow Roberto D.
Unfollow Roberto D.
Share Review
Report Review

The leadership of Anne Fontaine USA is absolutely horrible. None of the managers here managed to have any positive impact on my experience of being a part of this company. The managers do not care about the employees, and they don't care enough to put in any more effort than the absolute bare minimum.

Date of experience: September 5, 2024
New York
1 review
1 helpful vote
Follow Robin Lewis L.
Unfollow Robin Lewis L.
Share Review
Report Review

The products they sell are awfully expensive. They sell everything by telling customers it's unique, but it's all fake. They lie blatantly to customers. Please beware and don't waste your money. I regret wasting my time and money. It was horrible experience.

Date of experience: August 17, 2024
New York
1 review
0 helpful votes
Follow Jim W.
Unfollow Jim W.
Share Review
Report Review

The management of Anne Fontaine is too problematic. The managers do not listen to what the employees are saying, so they keep making the same mistakes over and over again. They don't seem to care about the well-being of the employees nor their opinions. I'm surprised this kind of leadership still manages to keep the company together.

Date of experience: July 22, 2024
New York
1 review
0 helpful votes
Follow Fleurette B.
Unfollow Fleurette B.
Share Review
Report Review

My favorite store
June 25, 2024

Anne Fontaine's clothing line is truly exceptional, offering timeless elegance and impeccable quality. I recently purchased a stunning white blouse, and the craftsmanship is evident in every detail, from the delicate lace to the perfect fit. The shopping experience was seamless, and the customer service team was incredibly helpful and attentive. Anne Fontaine has undoubtedly become my go-to brand for sophisticated and stylish wardrobe pieces.

Date of experience: June 25, 2024
New York
1 review
0 helpful votes
Follow Phillip T.
Unfollow Phillip T.
Share Review
Report Review

The return policy's a joke! I bet management made it frustrating and stressful for customers so we won't go through the return!

Date of experience: June 20, 2024
New York
1 review
2 helpful votes
Follow Priscus S.
Unfollow Priscus S.
Share Review
Report Review

Timeless pieces
June 10, 2024

Anne Fontaine offers exquisite and timeless fashion pieces that never fail to impress. From elegant blouses to sophisticated dresses, their designs exude both style and quality craftsmanship. The impeccable customer service further enhances the shopping experience, making Anne Fontaine my preferred destination for chic and sophisticated attire.

Date of experience: June 9, 2024
New York
1 review
0 helpful votes
Follow Morris B.
Unfollow Morris B.
Share Review
Report Review

This store is awful. They don't allow you to change your mind and change a purchase decision. Their evil customer service people will start hounding you. It was a ridiculous approach and the key reason I had a poor experience. I will avoid this store forever and ask everyone I know to do the same. You too, Beware!

Date of experience: June 6, 2024
New York
1 review
0 helpful votes
Follow Pauline L.
Unfollow Pauline L.
Share Review
Report Review

Making returns and dealing with customer service was more stressful than doing your taxes! The process was terribly tedious and there were so many questions asked! I spent my entire morning returning this dress!

Date of experience: May 14, 2024